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Wi-Fi Not Working On Smart Device - Help From AT&T

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Wi-Fi Not Working On Smart Device - Help From AT&T

Wi-Fi_Black.png

 

Don’t Sigh, Fix Your Wi-Fi!

 

Was your Wi-Fi on your device working before? Did it stop working? Are you having trouble setting it up on your device? Not to worry, I have some tips that will help get your device connected!

 

Unable To See Wi-Fi Network

If you were connected to Wi-Fi and now you do not see the network it on your smart device, there are 2 simple things you can do to resolve this.

  • Reboot modem – press and hold the red reset button for 10 seconds. Have U-verse? Check out more troubleshooting here.
  • Reset network on the device – you may need to reenter your Wi-Fi Network and Password when resetting the network. Click here for instructions for your device.

 

How To Connect Your Device To Wi-Fi

If you have never setup a Wi-Fi connection on your device, it is simple! Below are links that can help you connect your device.

  • Android
  • Apple
  • Other Devices – Choose your device, scroll down and select Wi-Fi. You will be prompted through troubleshooting steps.

 

The Password

Sometimes the password is entered incorrectly in the device. I mistook a S for a 5 when I copied the password one time. It took me a while to realize what I did. Also, some modems have special characters, make sure you get those in there. Last, the passwords can be long in some instances, it goes back to what I mentioned earlier, make sure you copy it correctly!

 

Device Troubleshooting

Sometimes the steps above do not work, there is additional troubleshooting support you have access too! Check out our Troubleshoot & Resolve Tool. It allows you to troubleshoot your device from the palm of your hand or computer. To receive a link to download it to your device, text myATT to 556699.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎11-24-2017 7:47 AM

Re: Wi-Fi Not Working On Smart Device - Help From AT&T

Having trouble setting up or seeing your Wi-Fi Connection on your device? Check out the information above to learn how to troubleshoot!

 

Have other troubleshooting needs? Check out our Mobile Troubleshooting Hub

Wondering how to pay your bill or have upgrade questions? Check out our Billing and Ordering Hub

 

ChrisZ, AT&T Community Specialist. 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

I phone 6 internet issues

Refurbished I phone 6 is not allowing me to access the internet

 

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Community Support

Re: I phone 6 internet issues

Hi @Akblitch,

 

Sorry to read of the trouble you are having with your device. I moved your post to our internet troubleshooting article. It has information on what you can do to resolve this and information on how to use our troubleshoot & resolve tool. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Cell phone won't connect to wifi. It says password is incorrect, but ither devices connect.

I cant get iphone to connect to to wifi. It says password incorrect, but other devices connect

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