10-20-2018 12:02 PM
That message means your phone was reported lost or stolen and has been blacklisted. It will not work on any carrier until removed from the blacklist and only whoever put the phone on the blacklist can remove it from the blacklist.
10-20-2018 12:20 PM
Checked with who?
Becasue despite your check, the device is saying it’s blocked, which is the message given when blacklisted
10-20-2018 12:54 PM
2. Preowned phone
3. Vindictive EX.
Again, how did you “check”?
10-20-2018 2:10 PM
Got it from where? Just because you bought it brand new does not mean it wasn’t stolen, especially if you bought online from a non trusted source. You may have been ripped off.
10-20-2018 5:00 PM
If you bought a brand new phone from Walmart, why would you check it on a website to see if it were blacklisted?
The logical first step if my phone stopped working would be to contact ATT, thinking they did something.
You keep half answering questions. What’s up with that?
10-21-2018 10:43 AM
You can call from another AT&T phone , 611 or 1-800-331-0500.
If you are postpaid you can use live chat.
If you can’t call them or use chat, you have to go to the store.
10-22-2018 5:01 PM
Maybe. In some cases the SIM card becomes associated with the stolen device. But ATT can fix that easily by providing a new sim with your old account.
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