Tutor
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9 Messages
Were sorry but this device has been blocked from network use
My phone keeps on saying this message everytime I call, and I can't receive calls or texts, why?
Tutor
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9 Messages
My phone keeps on saying this message everytime I call, and I can't receive calls or texts, why?
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
You can call from another AT&T phone , 611 or 1-800-331-0500.
If you are postpaid you can use live chat.
If you can’t call them or use chat, you have to go to the store.
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Josemba
Tutor
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9 Messages
5 years ago
@lizdance40 thank you, and what if I buy another phone and put the sim I'm using now in that phone will that message still appear
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Josemba
Tutor
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9 Messages
5 years ago
@lizdance40 yes or no
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Maybe. In some cases the SIM card becomes associated with the stolen device. But ATT can fix that easily by providing a new sim with your old account.
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Bowser20
Contributor
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1 Message
5 years ago
So I also receive this message, but only periodically and when it happens I contact the carrier customer support and it “fixes itself” for a short amount of time. I am also unable to swap carriers right now from a block that no one seems to be able to identify. I am the sole owner of my phone since I purchased it new.
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Tycobbn
Contributor
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2 Messages
5 years ago
Did you figure it out? I'm also having this problem & it's crazy. If it's blacklisted why does it work for an hour or two? As soon as I call about the problem from another phone it automatically starts working again. Please someone answer if you understand what is going on.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
There is noth8ng to “figure out”. Your phone has been blacklisted. It can’t be used on any carrier.
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Tycobbn
Contributor
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2 Messages
5 years ago
talk to check my service from another phone? As soon as I call it will
start working again. It's been doing this for two weeks now. Shouldn't it
be totally blocked?
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Jughead
New Member
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1 Message
3 years ago
The guy saying it's blacklisted is 100% wrong. I've had the same issue and there are a range of issues that can cause this. It can be carrier locked but not blacklisted? it can be a SIM attachment issue, it can be a SIM defect issue, it can also be the SIM or carrier incompatibility. Blacklisted phones cannot be turned on for an hour or 2. You either have a phone shop flash/(Edited per community guidelines) it, or the original carrier unlock it, or fix the SIM issue.
(edited)
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