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Josemba's profile

Tutor

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9 Messages

Saturday, October 20th, 2018 7:00 PM

Closed

Were sorry but this device has been blocked from network use

My phone keeps on saying this message everytime I call, and I can't receive calls or texts,  why? 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

5 years ago

That message means your phone was reported lost or stolen and has been blacklisted. It will not work on any carrier until removed from the blacklist and only whoever put the phone on the blacklist can remove it from the blacklist.

Tutor

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9 Messages

5 years ago

I already checked if it was reported and it isn't. 

ACE - Sage

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116.6K Messages

5 years ago

Checked with who? 

Becasue despite your check, the device is saying it’s blocked, which is the message given when blacklisted 

Tutor

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9 Messages

5 years ago

@lizdance40 how if I have the phone with me and I am the owner of the phone

 

ACE - Sage

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116.6K Messages

5 years ago

1.   Error

2.   Preowned phone

3.  Vindictive EX.

     Again, how did you “check”?

 

Tutor

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9 Messages

5 years ago

@lizdance40 I got it brand new and I checked on a website

ACE - Expert

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64.7K Messages

5 years ago

Got it from where? Just because you bought it brand new does not mean it wasn’t stolen, especially if you bought online from a non trusted source. You may have been ripped off.

Tutor

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9 Messages

5 years ago

@sandblaster I bought it from Walmart

 

ACE - Sage

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116.6K Messages

5 years ago

@Josemba

If you bought a brand new phone from Walmart, why would you check it on a website to see if it were blacklisted?  

The logical first step if my phone stopped working would be to contact ATT, thinking they did something.  

You keep half answering questions.  What’s up with that?

 

Tutor

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9 Messages

5 years ago

@lizdance40 help me contact att without using my cell phone and I half answer some of your questions because I don't know the answer to them

 

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