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Voice mail issue

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Voice mail issue

Problem is i call my wife and her phone answers but no message comes across, just dead air. It has happened with another comtact as well. Any ideas?
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Accepted by Dbrashears1
‎10-07-2016 4:42 AM

Re: Voice mail issue

Hello @Dbrashears1!

 

My apologies that there is no message that comes up when calling your wife along with other contacts! I will be happy to help!

 

What type of phone do you have? We have heard of an issue with the Galaxy S7 doing this, and there is a software update in the works to fix it. A temporary solution for the time being is to turn off LTE/HD Voice through Settings > Mobile Data > Enhanced LTE Services.

 

Let us know if that works or if you have a different type of device! We will be happy to look further into it and figure out what is going on! Have a wonderful day!

 

Michelle, AT&T Community Specialist


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