Community Support
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2.7K Messages
Spam Ads and Pop-Ups – Tips To Remove Them From The AT&T Community
You Are The Firewall
Do pop-ups show up on your home screen? What about spam ads? These can be a pain! Although AT&T and the device manufacturer are always doing our best to keep your devices updated with the latest security improvements, we can’t prevent it all. With that said, we want to give you some tips that may help resolve most of these issues!
Uninstall Recently Installed Apps
Some Free apps use advertising to generate revenue. You may notice advertising pop ups every now and then. In some instances, the advertising may even display on your home screen. To disable or remove these advertisements, you may need to uninstall the apps you recently downloaded. If this still doesn’t work, you may need to uninstall all free apps to remove the home screen spam ad.
Preventing & Getting Rid of Pop-Ups
Some websites you visit may be unsafe and display spam ads. These spam ads may display a message that your device is unsafe or is affected by spyware. Some are hard to close or navigate from unless you close out of, or shut down the browser. You will find information below on how to close the browser and tips to mitigate future issues.
Alert: If a spam ad offers virus protection or spyware protection, we highly recommend not clicking the link as it may be an attempt to get your personal information.
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iOS |
Android |
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Close All Tabs 1. On your iPhone, tap the Safari app. 2. To the right of the address bar, tap on the “Tabs” symbolized by two squares. 3. Tap Close All Tabs |
Close All Tabs 1. On your Android phone, open the Chrome app. 2. To the right of the address bar, tap Switch tabs. You'll see your open Chrome tabs. 3. Tap More then Close all tabs. |
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Download AT&T Mobile Security (Android Only) |
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Be mind of the sites you visit and links you select. |
Be mind of the sites you visit and links you select. |
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Can’t close the browser? Force close it. |
Can’t close the browser? Force close it. |
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Review before you download or update. Turn off automatic app downloads. |
Review before you download or update. Turn off automatic app downloads. |
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Update your devices firmware. |
Update your devices firmware. |
Home Screen Spam Ads: If the above does not help and you are unable to remove spam ads on your home screen or they continue to populate, please contact the device manufacturer.
Texting Scams
You may get a text messag asking you to download a file or to visit a website from an unknown number. This is known as SMiShing and is an attempt to lead you to a fake website or a scam to get your personal information. Do not share any personal information unless you initiate the contact.
To report texting scams, forward the text to 7726. You will find more ways to report texting issues here.
Have questions or concerns?
Phone call/robocall fraud
You can report suspicious and unwanted calls to our Fraud Department at https://www.att.com/support/pages/report-call-or-text.
Email scam
Please forward the suspicious email to abuse@att.net.
Text scam/inappropriate text messages
If you receive a suspicious text message, forward it to us. Get step-by-step instructions to report unwanted text messages at https://about.att.com/pages/cyberaware/ni/blog/forward_7726.
AT&T account fraud or unknown charges/transactions
If you suspect you are a target of fraud on your AT&T mobile phone account, you can report it to our Fraud team using the form found at https://attfraud.custhelp.com/app/mobility.
General Scam
We can only assist with things related to your AT&T account.
For possible fraud on a non-AT&T account, please call the customer service number for that account at the top of your bill.
Remember, You are the firewall!
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
If you are tired of seeing spam or pop-ups on your device, check out our Spam Ads and Pop-up article above!
ChrisZ, AT&T Community Specialist
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aackley
New Member
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1 Message
3 years ago
It is so funny reading about how to remove unwanted ads from the company that actually is the reason for the ad (advertising "AT&T Entertainment").
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craigwhiteside
New Member
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1 Message
3 years ago
I get an average of 150 scam pop up ads daily .All of them have the address Chrome 1133.toonewsfeeds.net above them.They usually are someone looking for a date or they say ATM claim your prize Can I delete Chrome to get rid of them?
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