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Samsung S9 voicemail to text

Samsung S9 voicemail to text

I see that my wife's IPhone 8 has voicemail to text capability.  AT&T had an app that does this, but it's not compatible with the Samsung S9.  

When will AT&T create or update the app?

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Message 1 of 9
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎09-24-2018 12:29 PM

Re: Samsung S9 voicemail to text

Hello @valleytrojan,

 

We can definitely provide you with some information about voicemail to text capability. You can Learn how to transcribe voicemail to text here. Voicemail-to-text transcription isn't available on all iOS or Android smartphones. An iPhone 6s or later with iOS 10 or an Android smartphone compatible with the AT&T Visual Voicemail app is required. You can check for a list of Supported Android smartphones here. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist


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Message 2 of 9
Tutor

Re: Samsung S9 voicemail to text

your link shows no list of supported smartphones  is there really a list somewhere?

Message 3 of 9
Contributor

Re: Samsung S9 voicemail to text

This subject appears to be a little more complex. I am chatting and the agent says that if I bought the phone from verizon and then ported to AT&T, it will not support the transcription feature.

 

Message 4 of 9
Tutor

Re: Samsung S9 voicemail to text

chatted with an att person a bit ago,

she says she has never seen transcription work on any android phone...

 

so, what exactly is visual voicemail then???

Message 5 of 9
Tutor

Re: Samsung S9 voicemail to text

Thanks

 
Administrator
Administrator

 

 

but there is no list of supported phones in the link you provide.... are there any android phones supported??

Message 6 of 9
Contributor

Re: Samsung S9 voicemail to text

I don't understand where the "Thanks ATTCares Administrator" came from? What is the thanks for? Can someone give a clear answer here?

 

If not, can someone explain how to bypass ATT Voice Mail and use Google voice mail. I have tried to do that, but that doesn't seem to work either.

 

Also, I am new to this forum, how can 'davidbk' mark this as an accepted soultion? Did he not see the no information at the link given?

Message 7 of 9
Tutor

Re: Samsung S9 voicemail to text

yeah, sorry, i was trying to be funny... I am trying to port to google voice right now for voicemail, will let you know how if i work it out.

Message 8 of 9
Highlighted
Tutor

Re: Samsung S9 voicemail to text

ok, to move to google voice for voicemail if you have a google voice number ... i went to legacy google voice, then disabled my voicemail on my att line, then enabled it again, and it worked thank goodness, so yay and goodbye to visual voicemail.

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