Contributor
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3 Messages
SIM Swap loses hotspot on both devices
I have a Samsung GS8+ and an iPhone 7. When I switch SIMS, putting say the iPhone SIM in the GS8+ and vice versa, both phones lose hotspot. I have a unlimited plan that includes 10GB data for tethering. What do I need to do to solve this? I switch the two lines frequently as only one line let's me number synch with my Gear Frontier watch.
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David606
Employee
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3.5K Messages
7 years ago
You will have to call everytime you swap that SIM and have it fixed. Data plan and hotspot provisioning is different for iPhone and Android. So you pop a SIM into an iPhone from an Android device, it changes IMEIs in the system and creates a mismatch.
The system isn't really setup for these types of changes frequently. You'll simply have to call 611 and have it manually fixed everytime you move between phones.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Rockstar57 It might be IMEI or device dependent to have the hotspot working. There might not be a solution.
Do you have access to another Samsung GS8+ or iPhone 7 to see what happens when you put the appropriate SIM in there?
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Rockstar57
Contributor
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3 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
@Gary LIt happens because whenever a SIM card moves between OS types it creates an IMEI mismatch. Hotspot and Data for iPhone and Hotspot and Data for Android are different access codes in the provisioning system.
It may get mobile data, since APNs are pretty much the same. But hotspot, VOLTE, etc....those won't work until it's manually corrected
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Thanks, that's kind of what I was thinking. Also why I asked if they had identical devices that were accessible, was to see if it was the provisioning that might be the issue.
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