Pixel / Pixel 2 / VoLTE / Wifi Calling / HD Voice

You are not alone.  ATT is also the only carrier to not allow prepaid to use WiFi calling.  

I can safely say nothing has changed.  ATT still only allows Android phones that are ATT branded to use WiFi calling. 

If I had other choices at the same price, or even close, I would join you.  😒.  

Rumor is Verizon has a 2 year exclusive.  Maybe next year other carriers will have the Pixel also.  

You're not alone, here's another frustrated customer on ATT prepaid USING and ATT branded Samsung S6 yet not able to get HDVoice/VoLTE.  It totally stinks!!!!!!!!!!!!!!!!

Whenever I make a call, the connection drops back down to a regular 4G, which by the way has terrible coverage in my area, while LTE is strong.
Is it really that hard to offer VoLTE service to prepaid customers, and in the process saving bandwidth on the old 4G network?

And I'm not even using a non-ATT phone, but a real ATT branded Samsung S6, with the latest firmware update (Aug 2017 release).
I'm seriously considering switching to Tmo prepaid because they DO in fact offer VoLTE service even on prepaid, as I have actually tested it on a friend's phone.
So listen up AT&T, VoLTE for prepaid or a lost customer(s). Your choice, while I DO have a choice.

Thanks for your consideration.
Bill

p.s. For those who like the ATT coverage but unable to get HDVoice, there's a workaround by porting your number out to GoogleVoice and run the Google app for making HD/VoIP calls.  Yes it's a bit of a hassle, but it does work, till ATT gets their act together.

I have been an At&t customer longer than its been At&t...meaning I go way back to the early 90's when it was Cellular One I think.  I have had the same phone number and never changed carriers.  That's is until I get the Pixel 2's I just ordered through Verizon.  I really liked my Windows 950 phones but the selection of app's sucks.  At&t did some cell tower changes and our phones no longer work at home at all yet our son's Verizon phone works fine.   Three years ago we made our annual trip to a remote location in eastern Oregon, a place we have been going for almost 50 years and had At&t cell phone coverage for the last 20 years.  Well to our surprise At&t had shut down the cell service there as well...but again the Verizon phones in our party worked fine.  So as soon as the new Pixel 2's show up in the couple of weeks it will be Verizon Android and no more At&t Windows.  At&t is reducing their rural coverage, at least in Oregon. 

For what's it worth. I've asked this question twice. The first time the answer was suspiciously vague and the answer was "Yes we support the Pixel 2*". I asked what the asterisk was for but only got a response "the Pixel 2 is a new phone, the Pixel is old". Strangly when I requested a transcript of the chat it was never emailed.

I chatted again today (printed the transcript but this one email came through). I guess we'll see...

We can only hope support is better with this phone than with my unlocked Sony phones (support non-existent). My Pixel 2 is on its way, so I hope AT&T gets their act together. If not, I'll be happy to jump to T-Mobile and get their "Pixel refund". Oh, and I'm also a very old customer circa Cellular One days. 

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@jrbmobile wrote:

For what's it worth. I've asked this question twice. The first time the answer was suspiciously vague and the answer was "Yes we support the Pixel 2*". I asked what the asterisk was for but only got a response "the Pixel 2 is a new phone, the Pixel is old". Strangly when I requested a transcript of the chat it was never emailed.

I chatted again today (printed the transcript but this one email came through). I guess we'll see...

Steve : What can I be pleased to do for you today?

Jim : Hello Steve, just a quick question. If I purchase a new pixel 2 from google, will at&t support VoLTE and WiFi calling on that phone? Thanks!

Steve : I will be more than pleased to check this for you.

Jim : Thank you!

Steve : It is all my pleasure.

Steve : Thanks for your patience.

Steve : Jim, I checked and this will be supported for VoLTE, however the WiFi calling will be restricted.

Jim : Thanks, do you know if number sync will work with it then? I purchased an LG Watch Sport from AT&T last May but I can't use the number sync feature because of missing VoLTE.

Steve : Yes, the Number Sync will also work.

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@jrbmobile

that chat rep has no CLUE....  Numbersync wont work without enhanced LTE services and the pixel 2 cant use those...  Volte does not work either....  

Since originally posting this I've had two tickets open with ATT.  Both for the same thing - provision VoLTE / Wifi Calling on my two lines with Pixel XL 1.  My new Pixel XL 2 devices arrive tomorrow and I wanted this squared away.  This is what happened...

• First ticket: opened, ATT stated an engineer was assigned to it.  The ticket was opened mid-week (Wed) and support stated I'd have a call back by Sunday (I requested a call either way).  Fast forward to the following Tuesday, opened a chat with ATT.  They informed me the ticket was closed with no response from engineering.  I told them to reopen.
• Second ticket: Stated I wanted a call back and that if I didn't receive one within 48 hours I would cancel all service.  No call.

ATT doesn't seem to care about customers using non-branded devices and leveraging services that other carriers (TMo) provide without asking.  I've cancelled all service and am enjoying insanely clear HD calls and superior data services including VoLTE.  My only regret is I didn't leave ATT sooner!

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@yeahno wrote:

Since originally posting this I've had two tickets open with ATT.  Both for the same thing - provision VoLTE / Wifi Calling on my two lines with Pixel XL 1.  My new Pixel XL 2 devices arrive tomorrow and I wanted this squared away.  This is what happened...

• First ticket: opened, ATT stated an engineer was assigned to it.  The ticket was opened mid-week (Wed) and support stated I'd have a call back by Sunday (I requested a call either way).  Fast forward to the following Tuesday, opened a chat with ATT.  They informed me the ticket was closed with no response from engineering.  I told them to reopen.
• Second ticket: Stated I wanted a call back and that if I didn't receive one within 48 hours I would cancel all service.  No call.

ATT doesn't seem to care about customers using non-branded devices and leveraging services that other carriers (TMo) provide without asking.  I've cancelled all service and am enjoying insanely clear HD calls and superior data services including VoLTE.  My only regret is I didn't leave ATT sooner!

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@yeahno

most folks dont have the choice to goto tmobile since there coverage is stinks so bad in rural areas.