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Numbersync has suddenly stopped working and I can't reconnect

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Numbersync has suddenly stopped working and I can't reconnect

I am on a Samsung Galaxy Note 8 and my synced device is a Gear S3 Frontier.  It was working fine until about a week ago. My gear indicates that numbersync is "off"...when I try to connect, the indicator just spins and spins.

 

It's been crazy trying to navigate the site to troubleshoot. Anyone have a fix?

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎06-28-2018 10:07 AM

Re: Numbersync has suddenly stopped working and I can't reconnect

Hello @swikan,



Thank you for reaching out to the Community Forums! To best assist you with your NumberSync concerns, I would like to provide you with an article on how to setup the NumberSync to your watch. It will walk you through how to enable the syncing feature.



To make sure they are still compatible, make sure to check for updated software versions for both your Note 8 and the Gear S3 Frontier.



I hope you find this helpful and Have a great week!



Traci, AT&T Community Specialist


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Re: Numbersync has suddenly stopped working and I can't reconnect

I have had the same issue with numbersync stopping just after recent updates done.

Was told it was because I have an 'unlocked' phone, but that didn't explain why it worked fine before the updates....for almost 2 years.

Was on phone with support for nearly an hour, to finally factory reset my smartwatch that made it work again. 

Just allowed another software upgrade and numbersync stopped again. 

After nearly 2 decades with AT&T I am about to switch because of this, if it is not fixed!!

I have an unlocked Samsung 7 edge (was a gift), and the Samsung Gear 2: both new when acquired, and about 2yrs old now.

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