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Omayra72's profile

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Monday, December 17th, 2018 7:11 PM

New accounts phone order

I open a new account  over the phone , the customer service representative told me I will have the phones by 18th of this month. I just call to check on ETA for delivery and after request a day of to be able the get the phones . Know she said the I MAYBE  have them ship by the 19th.I ask to speak  with a supervisor  and she told me they are non Available...

I ask If I can pick them up at the store and she said no...

What kind of customer service is this for a new customer . 

Why is the reason I can get them at the store if AT&T screw up this not me .

I ask her if I need to cancel  my order and technically  she said yes. 

I hope I dont have to deal with all this nonsense  with the rest of my service. 

I was taking in consideracion  get tablets but know I'm not sure.

New Member

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25.7K Messages

5 years ago

Hi Omayra72,

Welcome to AT&T. I am sorry that you are having this issue. Did the representative tell you that the phones are being shipped out or are they delayed? Christmas season is coming up - there could be a lot of orders in the system.

 

I'm here to help you.

 

Thanks.

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