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I can't turn off visual voicemail

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I can't turn off visual voicemail

I can't figure out how to change my visual voicemail to regular voicemail
Please email me at ***

 

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Message 1 of 22
ACE - Expert

Re: I can't turn off visual voicemail

Why exactly do you want to disable visual voicemail? You don't have to use visual voicemail, you can access your voicemail the regular way any time. Disabling it accomplishes nothing but if you really want to, you need to call customer service to remove that from your line and re-provision it.

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Message 2 of 22
ACE - Sage

Re: I can't turn off visual voicemail

On older phones or non ATT phones it's a separate app, which you can delete from your phone.  

FYI it's a free included service.  Removing it does not change your bill.

 

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Message 3 of 22
ACE - Master

Re: I can't turn off visual voicemail

@Tlmagub You do still HAVE regular voicemail too, you can simply hold down the "1" button on the dial-pad, and it will call into the old voicemail system.

 

If you're thinking that the visual-voicemail is costing you more, because of the line-item on the bill that has visual-voicemail on it, it's not.

Like @lizdance40 says, it's an included service (no additional charge), although I really wish they'd change the way they display that, on the billing, you're far from the first person who's made that assumption, that VVM is costing them more...

Edit: You're probably looking at the line-item(s) "Access for Smartphone 4G LTE w/ Visual VM... $xx.xx", right?  

That's the one that makes people think that VVM is costing them more, but really it's just telling you (in a really confusing way) that VVM is part of your smartphone line plan.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

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Message 4 of 22
Contributor

Re: I can't turn off visual voicemail

You are the only person I've found who gave an intelligent answer to all these questions about visual voicemail. I just don't like the feature and admittedly didn't realize I could still get my voicemail by pressing 1 (thought that was old-fashioned, lol). On another hand - what is the advantage to visual voicemail? Am I not seeing something? All it is to me is a button to put to hear voicemails through a speaker.

Message 5 of 22
ACE - Expert

Re: I can't turn off visual voicemail


@katieant wrote:

On another hand - what is the advantage to visual voicemail? Am I not seeing something? All it is to me is a button to put to hear voicemails through a speaker.


To be able to SEE a list of your voicemails verses having them fed to your chronologically but unheard ones first. Plus you know how long they are can pretty easily scroll through to find an old one or replay one if necessary.

 

My phone also pulls up their names from my contact list, so I can eve see the name of the caller.

 

You don't have to listen to VVM through the speaker.

 

I assume that other phones will add other features, some iPhones have a beta for Transcription in the VVM, so you can even see the text to get the gist of the message (in case you are somewhere you can't actually play it).

 

 

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Message 6 of 22
Tutor

Re: I can't turn off visual voicemail

That list of calls would maybe be a nice feature of using visual voice mail, but I don't have that. I struggle with using basic features, and like the last poster, as a less savvy person I was asking to remove it and it was complicated. I've been suffering through it for a couple weeks (as a Realtor- not good!) but just pushing "1" is fine with me... you're the first person to say that other than "go to the root" which of course scared me away from that solution.

I also couldn't figure out how to put on a temporary voice mail greeting, but you've explained how to access the old way and I'm able to do what I need, thanks so much.

 

Message 7 of 22
Contributor

Re: I can't turn off visual voicemail

Its listed on my bill, $20 a month each phone.

Message 8 of 22
ACE - Expert

Re: I can't turn off visual voicemail


@R14anthony wrote:

Its listed on my bill, $20 a month each phone.


@R14anthony That is your line access charge, it pays for unlimited talk and text, not for visual voicemail. Visual voicemail is included free. Even if you got visual voicemail removed, you would still have the same $20 line fee.

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Message 9 of 22
Contributor

Re: I can't turn off visual voicemail

Here's why I don't want it on my iPhone 7:

1. It performs very poorly. Text is rarely more than 50% accurate.

2. It's distracting and often misleading.

3. I can't prove this, but it sure seems to have downgraded my overall VM performance. Often when I click the "arrow" icon to listen to my voice mail, nothing happens, or the system is very slow to respond. I have to click repeatedly to be able to listen to the message.

Would be nice to have a simple way to disable it.

Message 10 of 22
Tutor

Re: I can't turn off visual voicemail

I couldn't agree more! I spend way too much time getting it to work WHEN it
decides to show up. But that's not often, mostly I get messages days later
that someone left a message. Worthless and irritating.
Message 11 of 22
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by Gary L
‎12-11-2018 4:12 AM

Re: You do not have to use visual voicemail. HERE'S HOW...


@kjerns wrote:

Here's why I don't want it on my iPhone 7:

1. It performs very poorly. Text is rarely more than 50% accurate.

The "text" translation is not the "visual" part of the voicemail. The "visual" is just having a list instead of calling in.  The text translation is new and is still beta.

 

2. It's distracting and often misleading.

It? If you mean VVM, you do not have to use it.

 

Here's how to NOT use VVM:

Just go to the keypad and press and hold the "1" key.

or

Just dial your cell phone number. 

You can even add it to your favorites.

 

Let us know how that works for you!

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 12 of 22
Contributor

Re: You do not have to use visual voicemail. HERE'S HOW...

My issue with vvm is that I do not use data, and use wifi instead. My voicemail notifications do not show up unless I turn on my data briefly. This means I have missed important messages! It seems to me I should still be able to receive notifications regardless of whether I'm on data or not, as voicemail should be through at&t and should truly be free. Data costs..  Just saying. So how can I take it off my iPhone 7

Message 13 of 22
ACE - Expert

Re: You do not have to use visual voicemail. HERE'S HOW...


@Teamryan wrote:

My issue with vvm is that I do not use data, and use wifi instead. My voicemail notifications do not show up unless I turn on my data briefly. This means I have missed important messages! It seems to me I should still be able to receive notifications regardless of whether I'm on data or not, as voicemail should be through at&t and should truly be free. Data costs..  Just saying. So how can I take it off my iPhone 7


It seems to me that Apple built a smartphone that needs to be connected to the internet, it's not anywhere near as smart if you don't. But that is a choice that you make. You're not utilizing the VVM or the Apple iMessage protocol, traffic, weather, maps or many of the other things that make it "smart".

 

But you want to turn it off AND get alerts? I don't think you can do that. Aren't you getting missed call messages?

Wouldn't just dialing your voicemail and checking make more sense than turning on the data??

 

 

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 22
Contributor

Re: You do not have to use visual voicemail. HERE'S HOW...

It is a lie that visual voice mail is included in service for me. We never wanted it to begin with but didn’t care because it was “included.” We have been charged 10.00 a month separately for years.

Message 15 of 22
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