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How do I un-flag a personal number in Call Protect app?

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How do I un-flag a personal number in Call Protect app?

My daughter’s number is coming up as a “flagged” number, “Threat: Severe”.  

How can I un-flag her number or tell the system it’s an OK number?  

I’m using the free version of Call Protect and the mobile app. 

 

 

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Accepted by davidbk
‎02-13-2019 10:37 AM

Re: How do I un-flag a personal number in Call Protect app?

Good afternoon Marcwallis,

 

We'd be glad to assist you. When you receive a notification about a number being blocked, tap the notification to open the app. From the call details screen you will be able to select "Unblock" to prevent the number from being restricted. Check out this AT&T Call Protect app support article for more information . Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 


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Re: How do I un-flag a personal number in Call Protect app?

This is NOT a solution since this telnum is not "blocked" it is "flagged".  There is no way to "Un-flag" a number..... I have the exact same issue and have found NO WAY to un-flag a number..... I have called AT&T support multiple times, have opened 2 different support tickets that have been closed by AT&T without resolving the actual issue.  AT&T must correct this or I will have to remove the app and spread this info throughout social media.

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