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can anyone explain what's going on with "hotspots". I can't increase my plan without loosing my hotspot.  Can't increase my hotspot usage?  What's going on.  I live a very off-grid, off normal wi-fi availability. Am I the only one that doesn't have good access to good wi-fi. I use HughesNet which doesn't work half the time and when we are in the RV that certainly doesn't help, but the hotspot is great.  We just keep overusing. ,

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Message 1 of 14
ACE - Expert
Solution
Accepted by topic author
Accepted by kallikat11
‎09-30-2016 8:31 AM

Re: Hotspot

You can increase your plan to any size plan EXCEPT the unlimited, you just can't use the hotspot with unlimited data.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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Message 2 of 14

Re: Hotspot

I was told that I was limited to a 5 gigabyte plan if I wanted to keep my hotspot.  If I added, I wouldn't be grandfathered with a hotspot. An I wrong about this?

Message 3 of 14
ACE - Expert

Re: Hotspot

@kallikat11 That is not true. You can change to any size Mobile Share plan and you will still have hotspot. You only lose hotspot if you switch to the unlimited data plan.

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Message 4 of 14
ACE - Expert

Re: Hotspot

Just be advised, the 5 GB plan you currently have is grandfathered. If you switch to any other plan, you won't be able to get the 5 GB plan back.

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Message 5 of 14

Re: Hotspot

I tried increasing and was told that I would loose my grandfathered plan, that ALL the newer plans eliminated the hotspot. How can I add mg and still remain in the same plan?
Message 6 of 14
ACE - Expert
Solution
Accepted by (Professor)
Accepted by Busternutt
‎09-29-2016 7:19 AM

Re: Hotspot

You cannot add data and stay on your old plan. However, you were told wrong. All of the Mobile Share Advantage plans include hotspot. You can switch to any one of them and you will still have hotspot. The only plan that does not include hotspot is the unlimited data plan. 

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Message 7 of 14
ACE - Expert
Solution
Accepted by topic author
Accepted by kallikat11
‎09-30-2016 8:33 AM

Re: Hotspot


@kallikat11 wrote:
I tried increasing and was told that I would loose my grandfathered plan, that ALL the newer plans eliminated the hotspot. How can I add mg and still remain in the same plan?

That's incorrect.  All newer plans but unlimited support hotspot.

 

If you're on an OLD granfathered (non-Mobile Share) plan, 5GB was the highest you could go with hotspot.

 

 

 

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Message 8 of 14

Re: Hotspot

Thank you. I'll try and see what happens.
Message 9 of 14

Re: Hotspot

Thnx
Message 10 of 14
ACE - Expert

Re: Hotspot


@kallikat11 wrote:
Thank you. I'll try and see what happens.

Please come back and let us know how it turns out so I know whether to suggest this again to somebody...

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14

Re: Hotspot

I'll try later today and post a reply.
Message 12 of 14

Re: Hotspot

Just upgraded to 10gb. Nice to know I can upgrade further if needed.  Thank you for your help.

Message 13 of 14
ACE - Expert

Re: Hotspot

Awesome, thanks for letting us know!

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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