Tutor
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14 Messages
Hotspot
can anyone explain what's going on with "hotspots". I can't increase my plan without loosing my hotspot. Can't increase my hotspot usage? What's going on. I live a very off-grid, off normal wi-fi availability. Am I the only one that doesn't have good access to good wi-fi. I use HughesNet which doesn't work half the time and when we are in the RV that certainly doesn't help, but the hotspot is great. We just keep overusing. ,
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kdfederer
ACE - Expert
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13.1K Messages
7 years ago
You can increase your plan to any size plan EXCEPT the unlimited, you just can't use the hotspot with unlimited data.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You cannot add data and stay on your old plan. However, you were told wrong. All of the Mobile Share Advantage plans include hotspot. You can switch to any one of them and you will still have hotspot. The only plan that does not include hotspot is the unlimited data plan.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
That's incorrect. All newer plans but unlimited support hotspot.
If you're on an OLD granfathered (non-Mobile Share) plan, 5GB was the highest you could go with hotspot.
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kallikat11
Tutor
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14 Messages
7 years ago
I was told that I was limited to a 5 gigabyte plan if I wanted to keep my hotspot. If I added, I wouldn't be grandfathered with a hotspot. An I wrong about this?
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@kallikat11 That is not true. You can change to any size Mobile Share plan and you will still have hotspot. You only lose hotspot if you switch to the unlimited data plan.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Just be advised, the 5 GB plan you currently have is grandfathered. If you switch to any other plan, you won't be able to get the 5 GB plan back.
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kallikat11
Tutor
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14 Messages
7 years ago
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kallikat11
Tutor
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14 Messages
7 years ago
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kallikat11
Tutor
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14 Messages
7 years ago
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Please come back and let us know how it turns out so I know whether to suggest this again to somebody...
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