09-29-2016 5:09 AM
can anyone explain what's going on with "hotspots". I can't increase my plan without loosing my hotspot. Can't increase my hotspot usage? What's going on. I live a very off-grid, off normal wi-fi availability. Am I the only one that doesn't have good access to good wi-fi. I use HughesNet which doesn't work half the time and when we are in the RV that certainly doesn't help, but the hotspot is great. We just keep overusing. ,
Solved by: Go to Solution.
09-29-2016 5:27 AM
You can increase your plan to any size plan EXCEPT the unlimited, you just can't use the hotspot with unlimited data.
09-29-2016 6:07 AM
I was told that I was limited to a 5 gigabyte plan if I wanted to keep my hotspot. If I added, I wouldn't be grandfathered with a hotspot. An I wrong about this?
09-29-2016 6:12 AM
Just be advised, the 5 GB plan you currently have is grandfathered. If you switch to any other plan, you won't be able to get the 5 GB plan back.
09-29-2016 6:22 AM
09-29-2016 6:50 AM
You cannot add data and stay on your old plan. However, you were told wrong. All of the Mobile Share Advantage plans include hotspot. You can switch to any one of them and you will still have hotspot. The only plan that does not include hotspot is the unlimited data plan.
- edited 09-29-2016 9:58 AM
I tried increasing and was told that I would loose my grandfathered plan, that ALL the newer plans eliminated the hotspot. How can I add mg and still remain in the same plan?
That's incorrect. All newer plans but unlimited support hotspot.
If you're on an OLD granfathered (non-Mobile Share) plan, 5GB was the highest you could go with hotspot.