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Disable remote support

Contributor

Disable remote support

I keep force stopping app and it keeps restarting, is there a way to disable or uninstall the pesky app?
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Message 1 of 21
ACE - Expert

Re: Disable remote support

@Angelc1322

 

no its a system app and cant be disabled or removed.  It uses no data or space on the phone.  I would love to remove it also but since its on the system partition of the phone your not going to get the space back anyhow.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 21
Contributor

re: disable remote support

The thing that troubles me is that it restarts itself after I force stop it and at times I see movement on my screen as if someone is operating it remotely.

##- please type your reply above this line -##
Message 3 of 21
ACE - Expert

Re: re: disable remote support

Att logs all input into that system.  Force closing a app does not mean it won't reatart.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 21
Contributor

re: re: disable remote support

If AT&T is not controlling my phone remotely, then the app has been hacked. This app needs to be modified to at least be disabled so that we can enable only when it is needed.
Message 5 of 21
Contributor

Re: re: re: disable remote support

I had the same issue today.  Not to mention it has been the longest 2 months of my life.  I woke up to a text and email notification that someone was trying to login into my gmail account.  So I hopped up fast because I had been aware of something fishy going on for the pass 2 weeks. My phone was over heating and acting out of the usual, random apps and files had been placed in my files - under cloudstorage and android.  As soon as I opened up my phone it said that app had stopped, SO i went into my apps and clicked the system apps scrolled down to the at&t support app and noticed that a ton of other apps had been installed on my device.  So I turned the wifi and mobile data off, turned airplane mode on but while I was in the process of all that I got at least 3 private phone calls, so I lost all of my photos and a lot of important stuff that was not backed-up.  They do need to update that app so hackers don't have that easy of access to it.  I usually try to be smart about things when it comes to cellular devices because they are way to prone to hackers. I was so confused when it happened and looked into it, not to mention I was beyond tired from loss of sleep going through a break-up.  So please, resolve this issue so no one else has to deal with this.  I was however lucky enough to get some details about this situation.  So hopefully that will help me later.  Just fix the app please. Enable a Disable feature so no one else has to deal with this.

Message 6 of 21
Teacher

Re: re: re: disable remote support


it is very easy to remove the "remote support" in debug mode..

 

[Please keep it courteous]

Message 7 of 21
ACE - Expert

Re: re: re: disable remote support

Yeah..  how many people know how to get into the dev options of Android...  Not most regular customers.   That's why its not told how to do that on here..  there are some things in there that can really make a phone run bad if changed.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 21
Scholar

Re: re: re: disable remote support

@GLIMMERMAN76

and once they make those changes/mods--then they complain about their phones/software not working right. :-)

Message 9 of 21
Teacher

Re: re: re: disable remote support


@gara56wrote:

@GLIMMERMAN76

and once they make those changes/mods--then they complain about their phones/software not working right. :-)


Remove this att spyware to make your phone work  much better without letting att stealing your information and data traffic

Message 10 of 21
ACE - Expert

Re: re: re: disable remote support


@cgigate wrote:

@gara56wrote:

@GLIMMERMAN76

and once they make those changes/mods--then they complain about their phones/software not working right. :-)


Remove this att spyware to make your phone work  much better without letting att stealing your information and data traffic


@cgigate

 

blah blah blah...  Put your tinfoil hat on also...  Att cant steal anything with that app sorry....  You have to give permission for the tech to get into the phone...  I remove it as bloatware myself but its not harmful...  As for data traffic att can tell whats going thru the network just like any other ISP can unless you use a VPN....  Why are you even buying carrier branded phones if you dont like the bloatware.... sheesh...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 21
Teacher

Re: re: re: disable remote support



@cgigate

 

blah blah blah...  Put your tinfoil hat on also...  Att cant steal anything with that app sorry....  You have to give permission for the tech to get into the phone...  I remove it as bloatware myself but its not harmful...  As for data traffic att can tell whats going thru the network just like any other ISP can unless you use a VPN....  Why are you even buying carrier branded phones if you dont like the bloatware.... sheesh...



I remove all carriers's bloatware or spy-ware out of my phone...

the point was you were lying claimed "its a system app and cant be disabled or removed. ".

the fact is that It is not a system app and it can be easily removed for very good reason....

this "remote support" app is very harmful to phone, it is staying and running in the background all the time to drain your battery and sending your info to at&t...

Message 12 of 21
Highlighted
Teacher

Re: re: re: disable remote support

Looks like your guys ( so called "at&t ACE expert") are scared to lie
around, keep deleting my replies.

the point was you were lying claimed "its a system app and cant be disabled
or removed. ".

the fact is that It is not a system app and it can be easily removed for
good reason....

this "remote support" app is very harmful to phone, it is staying and
running in the background all the time to drain your battery and sending
your info to at&t...

Message 13 of 21
ACE - Expert

Re: re: re: disable remote support


@cgigate wrote:
Looks like your guys ( so called "at&t ACE expert") are scared to lie
around, keep deleting my replies.

the point was you were lying claimed "its a system app and cant be disabled
or removed. ".

the fact is that It is not a system app and it can be easily removed for
good reason....

this "remote support" app is very harmful to phone, it is staying and
running in the background all the time to drain your battery and sending
your info to at&t...


@cgigate

 

Actually none of your posts were deleted(it was edited by phil who is a forum mod).  Because we cant delete them...  As for me saying its a system app it is a system app and cant be uninstalled or disabled WITHOUT modifying the phone...  Can it be removed SURE if you know the proper dev commands to do it...  But the common user is not going to be able to do it since they don't have a clue what a ADB command is...  This is a carrier site you can't post things that COULD harm a users device if they do something wrong.  As for remote support draining the battery show me a usage report that says it used a ton of battery...  I bet you cant....  Look at how many apps run in the background on Android all the time.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 21
Teacher

Re: re: re: disable remote support


@GLIMMERMAN76wrote:

@cgigatewrote:
Looks like your guys ( so called "at&t ACE expert") are scared to lie
around, keep deleting my replies.

the point was you were lying claimed "its a system app and cant be disabled
or removed. ".

the fact is that It is not a system app and it can be easily removed for
good reason....

this "remote support" app is very harmful to phone, it is staying and
running in the background all the time to drain your battery and sending
your info to at&t...


@cgigate

 

Actually none of your posts were deleted(it was edited by phil who is a forum mod).  Because we cant delete them...  As for me saying its a system app it is a system app and cant be uninstalled or disabled WITHOUT modifying the phone...  Can it be removed SURE if you know the proper dev commands to do it...  But the common user is not going to be able to do it since they don't have a clue what a ADB command is...  This is a carrier site you can't post things that COULD harm a users device if they do something wrong.  As for remote support draining the battery show me a usage report that says it used a ton of battery...  I bet you cant....  Look at how many apps run in the background on Android all the time.  



the original purpose why I got here.
it was one of my collegue's phone kept popping up app crash message every few seconds and asking my help...
I found the crash app was the at&t bloatware "remote support".
the app does not have "disable" option to disbale it to make the phone
workable again. it kept restart itself after "force stop".
I had to issue "PM uninstall" command to permently remove it from the phone to make the phone working again,

After that , I did search to see if other people experiences the same problem.., so i got here.
when I read the "att ACE expert" claimed "it is a system app and cannot disable“ that made me laugh ....


 

Message 15 of 21
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