Cannot register my iPad...Always times out and says lost internet connection.

Question

I have several problems with connecting to my whole home system with my iPad. On my iPad it shows about 5 shows on my dvr when I actually have 40 shows. Then when I go and register my iPad it takes forever then tells me it lost internet connection. I know that the internet didn't fail. I also have 2 dvr's and it doesn't seem to show any shows that are on the other dvr. Another issue is it only seems to show just a few channels that I can watch.

What do I need to do to connect my iPad?

ATTHelp · Answer

Hello @DannyBoy3435,I can relate to the confusion of not being able to connect a device to your Wi-Fi network.  It will be my pleasure to help!Please power down the modem/router for around 30, and then power it back on.  Once it is back on again, please reboot the iPad and then try to connect it to your network again.I also recommend visiting our Troubleshoot and Resolve Tool. This is a fantastic resource which is like a tech support agent who is available at any time!  Once you are there, please go to Internet  Connect to a Wi-Fi Network. Please let me know if this helps! Have a wonderful day!Katie, AT&T Community Specialist