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Address Book sync disable


Address Book sync disable

Figured out how to disable address book sync on the addressbook.att.net site but now I want to stop my phone (Samsung Galaxy S7 Active) from continuing to attempt to sync. Any idea how to stop that.
Message 1 of 5

Re: Address Book sync disable

Hello @bsilvey!


Welcome to the Community Forums! Thank you for sharing your question in regards of the AT&T Address Book feature. It will be my pleasure to help!


To disable the automatic sync option from your phone, please follow these simple steps:


  • Open Address Book/Contacts
  • Tap on Menu
  • Uncheck the Automatic Sync option
  • Restart your device and make sure automatic sync has been disabled successfully.


In addition, keep in mind AT&T is retiring this feature. You will receive SMS notifications 60 and 30 days in advance before this service shuts down. To learn how to export your contacts, please follow this link.


I hope this information helps! Thank you and have a nice day!


Anabel, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 5
Accepted by topic author
Accepted by bsilvey
‎11-19-2017 11:37 AM

Re: Address Book sync disable

To stop ATT address sync. On Samsung phone.

Go to setting/Account/click on ATT Address/ uncheck Auto sync contact.

restart/ shutdown phone.




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Message 3 of 5

Re: Address Book sync disable

My Kyocera flip phone does not have this option after menu then contacts, then settings.

Message 4 of 5

Re: Address Book sync disable

After hitting settings "AT&T Address Book" is not my next option.  How else can I turn off the "Auto Sync" function?


My next options after settings are:

1.  Airplane mode

2.  Tethering & Mobile Hotspots

3.  VPN

4. Cellular networks

Message 5 of 5
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