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ATT Thanks App Login Doesn’t Work

Tutor

ATT Thanks App Login Doesn’t Work

I continuously try to log into the ATT App using my ATT username and correct password. I receive an error message every time. Any solutions?

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Message 1 of 9
Administrator

Re: ATT Thanks App Login Doesn’t Work

Hello there @Buchansam!

 

Try resolving your experience by clearing the app data and cache before uninstalling and re-installing the app.

 

We hope this info helps!

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Tutor

Re: ATT Thanks App Login Doesn’t Work

Thank you so much for the reply.  I did exactly what you suggested and I am still having the same log-in issues.

Message 3 of 9
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎01-09-2019 11:26 AM

Re: ATT Thanks App

Hello @Buchansam

Thanks for posting back with steps taken, and the results. Can you log in to the myAT&T app using the same user ID? Please try, then post back with confirmation.

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 9
Tutor

Re: ATT Thanks App

Thanks for the reply. I just successfully signed into the myAT&T app with my username and password. 

Message 5 of 9
Administrator

Re: ATT Thanks App

Thanks for the update, @Buchansam!

 

For any errors in the ticket redemption process, feel free to contact customerservice@movietickets.com.


Certain tickets might be irredeemable due to the lack of supply for those tickets which are limited. The number of available tickets each week may vary and is set at AT&Ts sole discretion.

 

We hope this info helps!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Tutor

Re: ATT Thanks App

Thanks but the issue wasn’t resolved. I was able to sign into the MyAtt app however I still get an error message when I try to sign into the ATT thanks app.

Message 7 of 9
Administrator

Re: ATT Thanks App

Hi @Buchansam!

 

In order to look into your case in more detail I'm sending you a private message (PM) from ATTCares which you can find simply by clicking the Forums Inbox. Please respond to that message and verify your requested account details.


I look forward to assisting you!


Lar, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 9
Contributor

Re: ATT Thanks App

I just got service with AT&T yesterday since yesterday I have been trying to login into my AT&T thanks app and the watch tv app with no success. Is the same login information used for my AT&T? 

Message 9 of 9
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