Contributor
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2 Messages
ATT NVG510 channel choices are 1-11 and 'automatic' but wifi analyzer recommends channel 13 or 14
Lots of super-weirdo phone interference (dropped and choppy calls, sounds like fax machine or turbines, i can hear others but they can't hear me...) and random slow as mud spots in internet speeds; googling suggested investigating the signals/channels being used in area and choosing one that is better...
so i downloaded wifi analyzer app for my phone, which shows strength of nearby wifi in a graph format, and recommended i use channel 13 or 14.
http://192.168.1.254/cgi-bin/wconfig.ha gives me the router config page for 'home -> wifi -> and informs me mine is set to 'automatic'.
in trying to change the channel to 13 or 14, the only choices i can make are channels 1 through 11, and 'automatic'.
is there any way around this?
ATTHelp
Community Support
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231.2K Messages
7 years ago
Hello @desterno,
Whne you experience interference and internet signal drop, this can be concerning. I will be happy to help!
Your modem/router may need to refresh it’s network connection. Please unplug the device for around a minute before plugging it back in. Wait a few moments for all the lights to turn green, and then test the connection.
If the problem still persists, I would recommend sending a private message to @ATTU-verseCare. In the body of the message, please put your full name, account number, best method and time of day to contact you. Any additional information would be appreciated!
Thank you for reaching out to the Community Forums! Have a fantastic day!
Katie, AT&T Community Specialist
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