05-30-2018 8:20 AM
I had installed AT&T Call Protect on my Samsung 5 that I bought from AT&T. I just got a new phone as a gift from my son but he bought it at Best Buy. I tried to install the app on my new phone and got a message 'your device must be enabled with AT&T HD Voice to use this service. I am not sure what that is, I am still using my same AT&T plan and account. Before I go back to Best Buy does anyone know if this won;t work just because it is from someone besides them?
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06-04-2018 12:57 PM
It can be confusing to receive the message about your line needing HD Voice for Call Protect. I will be more than happy to help guide you towards the right direction!
We have a great article which has information on Call Protect, including a couple of troubleshooting steps. I recommend taking a look through it! I will also be following up with you via private message to ensure everything is working correctly. This will appear in your Forum's Inbox.
Have an amazing day!
Donna, AT&T Community Specialist
06-04-2018 1:17 PM
If you new phone is not an ATT branded android you cannot use call Protect. You can use Hiya. Hiya is the developer of call Protect.
06-13-2018 12:59 PM
I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!
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