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AT&T Call Protect

I had installed AT&T Call Protect on my Samsung 5 that I bought from AT&T.  I just got a new phone as a gift from my son but he bought it at Best Buy.  I tried to install the app on my new phone and got a message 'your device must be enabled with AT&T HD Voice to use this service.  I am not sure what that is, I am still using my same AT&T plan and account.  Before I go back to Best Buy does anyone know if this won;t work just because it is from someone besides them?

 

 

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Administrator

Re: AT&T Call Protect

Hello @p2505f,


It can be confusing to receive the message about your line needing HD Voice for Call Protect.  I will be more than happy to help guide you towards the right direction!


We have a great article which has information on Call Protect, including a couple of troubleshooting steps. I recommend taking a look through it! I will also be following up with you via private message to ensure everything is working correctly. This will appear in your Forum's Inbox.


Have an amazing day!


Donna, AT&T Community Specialist


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‎06-04-2018 3:23 PM

Re: AT&T Call Protect

@p2505f

If you new phone is not an ATT branded android you cannot use call Protect.  You can use Hiya.  Hiya is the developer of call Protect. 

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Re: AT&T Call Protect

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!

 

This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.

 

Thank you,

Dmitriy


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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