AT&T Call Protect

[ATTKevinCS]

Hello Community!

I’m excited to announce the latest tool in our family of apps designed to protect you from unwanted (and potentially fraudulent) calls.

Keep reading for more information.

[ATTKevinCS · Accepted solution]

These days, it’s almost impossible to go through your daily life without receiving a call that just leaves you scratching your head. Who is this calling me? Why are they calling me? How did they get my number?

I get these calls all the time with seemingly no end to these nuisance interactions. When my phone rings, my first thought is “Not another one!”. Instead of looking forward to answering my phone, I’m left wanting to leave my device on silent.

When I heard that AT&T was working on a new app designed to stop these calls, I jumped on it immediately. Now that it’s out and available to all Consumer postpaid wireless customers with eligible smartphones, I couldn’t wait to share it with all of you.

Here’s what AT&T Call Protect can do:

• Network-based automatic fraud call blocking
• Suspected spam call warning
• Temporary personalized call blocking with the AT&T Call Protect app

The best part? It’s entirely free for all eligible customers.

Some quick things to note. A compatible AT&T HD Voice-enabled iOS or Android smartphones is required. Data rates may apply for app download and usage. Suspected spam call warning available in HD Voice coverage areas only. See more details here.

For more information, I recommend checking out the following pages:

• ATT.Com Call Protect
• Support Page – General
• Support Page - App
• Press Release

From my own experience, the app is incredibly easy to use. Setup was a breeze, and everything is perfectly clear on what it’s doing. I couldn’t have asked for a better experience.

This app has made a huge impact on reducing my unwanted calls; here’s a screenshot of my app in action after using it for a short time.

 

Download the app from the App Store or Google Play and give it a try. When you’ve done that, please come back and share your results with the rest of the community. I think you’re all going to be pleasantly surprised how useful this tool really is

Kevin, AT&T Community Specialist

[Steve-Oh]

Does Call Protect with employee accounts? I haven't been able to get it working.

[ATTKevinCS]

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Steve-Oh wrote:
Does Call Protect with employee accounts? I haven't been able to get it working.

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Hey @Steve-Oh!

As far as I know, being an employee wouldn't affect being able to use the app. My account is an employee one, and I'm able to use it without any problems.

Have you tried re-installing the app? Are you getting any errors? Any additional information on what you're seeing or what you've tried would be very helpful to get to the bottom of this.

[Steve-Oh]

I have tried reinstalling it. All I get each time I log in is booted back to the log in screen. Doesn't make any sense.

[ATTKevinCS]

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Steve-Oh wrote:
I have tried reinstalling it. All I get each time I log in is booted back to the log in screen. Doesn't make any sense.

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Which phone are you using? My first recommendation would be to make sure your device is updated to latest firmware/software. Can you confirm that you have the latest updates installed?

[Steve-Oh]

I'm using an iPhone 7 Plus on iOS 10.2

[Subscriber8]

Well, not actually free. Terms of Service say that my address book and call/text log information is given to Hiya, whose terms of service say they can use that information however they want (presumably, to make money). My address book is sacred, as are my call logs beyond the point where a number is deemed as legitimate. All I would be likely to allow is for the incoming phone number to be screened for inclusion on a spam blacklist, and nothing else.

My personal information has value to me, so the service is definitely not 'free'.

https://www.att.com/legal/terms.callProtectEULA.html

Sections 2.7, 2.8

https://hiya.com/hiya-data-policy#sec7

[Ladydmb]

I set up the app on my phone and logged in with my username, which is my husband's cell phone number, and entered my password and the problem is I'm seeing his incoming calls not mine for my cell phone number and don't see anywhere in the app on how to change it to my cell number so that I can view my incoming calls. Any suggestions would be greatly appreciated.

[kdfederer]

You will need to create a different logon using your phone number, not your husband's number so that it will show correctly.

[BeachMan]

Can AT&T confirm that information disclosed by AT&T to Hiya consists only of end to end connection information such as incoming and outgoing phone numbers?

Beyond this, what other personal information (such as my phone number) might AT&T disclose to Hiya?

I’m very concerned about the amount of my contacts and other information that will or could be released to Hiya, AT&T Call Protect’s support vendor, particularly since the Hiya privacy policy is very scary (https://hiya.com/hiya-data-policy#sec1).  It goes way beyond anything I found in the AT&T Call Protect agreement.

 AT&T Call Protect T's of S and EULA agreement paragraph 2.8 Consent to Disclose states that “... AT&T may disclose information regarding your AT&T wireless account, including call detail information, to our supplier, Hiya. Call detail information may include inbound and outbound phone calls, calling and called numbers, time and duration of calls, and whether you answer or end those calls.”.  I have no problem consenting to this agreement if these statements correctly identify the only information AT&T releases to Hiya.

I cannot agree to the Hiya terms and conditions since very clearly states that Hiya will not only collect vast amount of my person and contact information, but that it will use this information to my full contact info, my social networking info and relationships, and any third-party info they chose.  And that Hiya will release my personal information in any manner and for any purpose it chooses.

[Joe-Blow]

Why does Hiya need all that personal info if they are only blocking numbers and creating a spam list?

[Morac]

Today, the Call Protect iOS App isn't showing calls I'm receiving when I open the app and refresh.  I've received 2 calls today, but the app is saying the last call I received was on Thursday.   The app used to show calls pretty much right after I received them, but it's been over an hour and they aren't showing up.

Is there an issue with the call log not updating today?

[Jebrey411]

I had AT&T purchased me a Phone I was promised to have a receive to me in two days courtesy shipping is been over a month and a half now and I have not received the phone was absolutely ridiculous that I have not received my phone yet is the phone that I wanted the phone I was originally promised I declined the phone because it would make it easier for AT&T so I would like the LGG6 replaced in order to get the phone I'm not going to set up for phone just to make agencies life easier when they took a month and a half to send me a phone and I still have not received the phone can you please contact me at *** thank you very much bye

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

[samthayerr]

In setting up Call Protect on my new LG G6, I get "your phone is not eligible"?