Contributor
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1 Message
why do some devices recognize mf923 hotspot but others don't?
I have an MF923 mobile hotspot. My iphone and ipad recognize the hotspot and it shows up in my list of wifi networks on those two devices. My kindle never recognizes it, nor does my PC. What gives?
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi @GwynnF,
Having great service is definitely important to us. A hotspot is definitely a conveninet way to connect all your devices to an Internet connection. You've come to the right place. Lets make sure we get this corrected.
When experiencing any device or network issues, we have a great Troubleshoot and Resolve tool as a personalized guide and is there whenever you need. Once you have your device selected, you will be directed to a page with step by step instructions to get this corrected. To ensure you are provided with the best support, please be sure to log into your myAT&T account before continuing.
Our Device Support Center is also another great tool which provides troubleshooting steps to fix any issues within the device settings. Please select Tutorials > Device Topics > Troubleshooting.
I hope you find this helpful. If you continue to experience any issues, please feel free to reach back out and we would love to provide additional support.
Vanessa , AT&T Community Specialist
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