Tutor
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8 Messages
My visual voicemail has not worked for 4 days
for 4 days i have notice that visual voicemail is not working. i have tried what remedies are available on line but no success. also some steps are not available on my screen menu. i did nothing - to my knowledge- to cause this stoppage. can you please help me ? samsung j 210 galaxy express 3. i am VERY much a novice so please help me at the most rudimentary level. thank you
Accepted Solution
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ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @gatorteeth,
We can definitely provide you with some steps to Reset your voicemail password. You’ll need to be in an AT&T wireless coverage area to create a new voicemail password, then please follow these steps:
Let us know if this helps.
Sean, AT&T Community Specialist
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Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hi, @gatorteeth,
Try to change the password again, using the new code provided. If you receive the same message this time, then go into your myAT&T account again to reset the password. Let us know how it goes this time.
James, AT&T Community Specialist
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ATTHelp
Community Support
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231.4K Messages
5 years ago
Hi, @gatorteeth,
Let's take a look at this. Have you checked to see if the app needs updating? On your Galaxy Express 3, in My apps, scroll to Visual Voicemail. If it's marked Update, then tap Update.
If that doesn't help, could you let us know if you're receiving an error message when you try to access Visual Voicemail?
James, AT&T Community Specialist
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gatorteeth
Tutor
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8 Messages
5 years ago
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gatorteeth
Tutor
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8 Messages
5 years ago
a few minutes later tried calling 1 and keeping it pressed for a few seconds to get to voicemail. when prompted i entered the new 4 digit code and it said that is NOT the code. what gives ?
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gatorteeth
Tutor
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8 Messages
5 years ago
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Cobbwebb11
Contributor
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2 Messages
5 years ago
Do I actually need visual voicemail
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