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unknown address with message not found on galaxy 7s edge

Tutor

unknown address with message not found on galaxy 7s edge

I never had this problem prior to the oreo update. This has gone off 3 times in the last couple of hours how do I fix it?

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Message 1 of 5
Tutor

Re: unknown address with message not found on galaxy 7s edge

Hello AT&T... There's at least ten different threads of customers with the same problem. Perhaps you can consolidate them and address the issue in a coordinated fashion .

 

I've got the same problem I'm on a Galaxy S7, not an iPhone. Can you explain what's going on?

Message 2 of 5
Administrator

Re: unknown address with message not found on galaxy 7s edge

Hi @bsmith28,


Thank you for reaching out on the Community Forums!  After going through research on the unknown sender and messages, I was able to find a thread with some helpful troubleshooting steps to get this resolved for you. Click here to view the thread.


If you have any further question please feel free to reach back out to us!


Traci, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Tutor

Re: unknown address with message not found on galaxy 7s edge

I saw the thread but you don't have to reset the device as it was
suggested. I actually did a chat and just reset my network and that has
seemed to fix the problem.
Message 4 of 5
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Tutor

Re: unknown address with message not found on galaxy 7s edge

As I wrote over there in that thread, telling people to factory reset when you don't know the actual cause is the opposite of helpful.

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