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text message error - only sees phone number as 7 digits even when all 10 are used

text message error - only sees phone number as 7 digits even when all 10 are used

error message anytime I text one friend's phone #.  Message:  must use 10 digit number for texting.  I enter number manually with all 10 numbers, still get error message

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Message 1 of 5
Administrator

Re: text message error - only sees phone number as 7 digits even when all 10 are used

Hello @Notextpossible,


I can certainly understand your concern in reaching this error message. I would be more than happy to assist you today!


I would recommend using the international code (+1) and attempt to send a message with the full phone number including the area code following. If you are texting and international number you may have international blocks set up for your devices plan. You can always message us @ATTCares and we can take a look for you. This may be the same is you are attempting to text from outside the USA as well.


I hope you find this helpful. If you have any additional questions or concerns feel free to let us know! Have a wonderful day!


James, AT&T Community Specialist


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Employee

Re: text message error - only sees phone number as 7 digits even when all 10 are used

yep i have to use a 1 as well on all my texts,

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5

Re: text message error - only sees phone number as 7 digits even when all 10 are entered

Tried your solution…. still didn’t work. Can text friend just fine from husband’s phone (we’re on the same plan). Always get the following error message:

11470XXXX Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code. 004800690020004B00650072007200792026002000730074006900
or…

470XXXX Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code

or
1414470XXXX Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code.

Is not an international #
Message 4 of 5
Administrator

Re: Re: text message error - only sees phone number as 7 digits even when all 10 are entered

Hello @Notextpossible,


Thank you for responding back!  There are a few more things we can definitely try.


This is a known issue which took place awhile back for some phones.  Please follow this link which will have the successful steps to overcome this situation.  Once you go to the link, click on “Solved!  Go to Solution.


I hope this information helps you out!  Have a great day!


James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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