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helenel's profile

Contributor

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1 Message

Saturday, February 13th, 2016 12:48 AM

sporadic delivery of MMS messages/messages.att.net apparently not working

Hi. I only receive sporadic mms messages on the ATT messaging app--usually it's text messages (not pictures) in group threads that don't show up. Sometimes I get a notification that my phone, an LG G3, is trying to download something but it never actually works; other times there's no indication whatsoever that I've received a response. This is extremely frustrating and I have no idea what I can do to resolve it.

 

On similar lines but maybe just it's just two different problems I'm having with ATT, the messages.att.net page shows a preview of my messages (including the ones that don't download) but cuts off the body of the messages about 3-4 messages before the most recent one. Pleeeeeease help, anyone?!

Community Support

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15.2K Messages

8 years ago

 
I’m so sorry to hear that you’re experiencing issues with AT&T Messages Backup & Sync. I am glad to look into this for you.
Please send us a private message with your full name and AT&T mobile number so that we can reach out to you for troubleshooting.
Thanks,
-JP, AT&T Social Media Manager       
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