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some mysterious downloads everyday every 3 hours

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some mysterious downloads everyday every 3 hours

Hi,

 

I have 4 iphones on $160 plan. We rarely use 4G data however in all 4 phones everyday every 3 hours some data gets downloaded.

 

On 3 phones, it is rather small but on one phone it is relatively high. For example, in 15 days one phone used up 1.8 gb whereas the other 3 used 0.3 gb.

 

I checked iphone settings and they seem to be right. Who is downloading this data everyday every 3 hours?

 

Is it ATT?

 

Regards,

 

Sankar

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Message 1 of 19
Mentor

Re: some mysterious downloads everyday every 3 hours

Good Day Sankamukh


sankarmukh wrote:

Hi,

 

I have 4 iphones on $160 plan. We rarely use 4G data however in all 4 phones everyday every 3 hours some data gets downloaded.

 

On 3 phones, it is rather small but on one phone it is relatively high. For example, in 15 days one phone used up 1.8 gb whereas the other 3 used 0.3 gb.

 

I checked iphone settings and they seem to be right. Who is downloading this data everyday every 3 hours?

 

Is it ATT?

 

Regards,

 

Sankar



,

 

   By chance are you all using iMessenger?  if so , this could be where the data usage is coming from. imessenger will use data instead of text messenging. As for the  updating every 3 hours.  At&t doesn't do live, up to the minute ,  data updates and this is why you see the data change every 3 hours. I hope that this little bit of information helps. 

Message 2 of 19
Mentor

Re: some mysterious downloads everyday every 3 hours

By chance are you all using iMessenger? if so , this could be where the data usage is coming from. imessenger will use data instead of text messenging when send messages from idevice to iDevice. As for the updating every 3 hours. At&t doesn't do live, up to the minute , data usage updates and this is why you see the data change every 3 hours. I hope that this little bit of information helps.
Message 3 of 19
Expert

Re: some mysterious downloads everyday every 3 hours


sankarmukh wrote:

Hi,

 

I have 4 iphones on $160 plan. We rarely use 4G data however in all 4 phones everyday every 3 hours some data gets downloaded.

 

On 3 phones, it is rather small but on one phone it is relatively high. For example, in 15 days one phone used up 1.8 gb whereas the other 3 used 0.3 gb.

 

I checked iphone settings and they seem to be right. Who is downloading this data everyday every 3 hours?

 

Is it ATT?

 

Regards,

 

Sankar


With all the auto updates that are automaticly running on the iphone it could be anything, facebook, twitter, itunes, icloud backup to name a few that are automaticly on the phone, not to mention any apps that you have installed.

Message 4 of 19
Teacher

Re: some mysterious downloads everyday every 3 hours

Thanks for the replies. But, I think I was not clear in my mail. I use iMessage but that is not the issue. Also,

I have bluetooth, cellular data , personal hotspot all off in iPhone. But we still get downloads every 3 hours.

 

I am pasting usage details for two of our phones but it happens in all 4.

 

I am still confused.

 

Thanks. Any help will be appreciated.

 

Sankar

 

Individual Usage for one phone:

Date/Time

Contact

Usage Type

Usage

Charge ($)

05/08/2014 06:00AM

--

Internet/mobile data

319.0 KBs

0.00

05/08/2014 03:00AM

--

Internet/mobile data

304.0 KBs

0.00

05/08/2014 12:00AM

--

Internet/mobile data

88.0 KBs

0.00

05/07/2014 09:00PM

--

Internet/mobile data

340.0 KBs

0.00

05/07/2014 06:00PM

--

Internet/mobile data

312.0 KBs

0.00

05/07/2014 03:00PM

--

Internet/mobile data

1706.0 KBs

0.00

05/07/2014 12:00PM

--

Internet/mobile data

19.0 KBs

0.00

05/07/2014 09:00AM

--

Internet/mobile data

515.0 KBs

0.00

 

Individual Usage for another phone:

 

 

Date/Time

Contact

Usage Type

Usage

Charge ($)

05/08/2014 06:00AM

--

Internet/mobile data

60.0 KBs

0.00

05/08/2014 03:00AM

--

Internet/mobile data

99.0 KBs

0.00

05/08/2014 12:00AM

--

Internet/mobile data

94.0 KBs

0.00

05/07/2014 09:00PM

--

Internet/mobile data

84.0 KBs

0.00

05/07/2014 06:00PM

--

Internet/mobile data

213217.0 KBs

0.00

05/07/2014 03:00PM

--

Internet/mobile data

403.0 KBs

0.00

05/07/2014 12:00PM

--

Internet/mobile data

6725.0 KBs

0.00

05/07/2014 09:00AM

--

Internet/mobile data

18807.0 KBs

0.00

05/07/2014 06:00AM

--

Internet/mobile data

1462.0 KBs

0.00

05/07/2014 03:00AM

--

Internet/mobile data

442.0 KBs

0.00

05/07/2014 12:00AM

--

Internet/mobile data

249.0 KBs

0.00

Message 5 of 19
Employee

Re: some mysterious downloads everyday every 3 hours

In theory, I would think it shouldn't be possible if cell data is off.

Feel free to get a second opinion, by using an app like 'My data manager"

 

 

In Settings -> General, it'll show you which apps/services have been using your data going back a ways.
If you 'reset statistics' in there, you can start it over. If you do that, the phone or the app just might tell you where that data is going.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 19
Teacher

Re: some mysterious downloads everyday every 3 hours

Thank you. I am also dumbfounded that data downloads happen with celluar data off.

 

I am double checking this by having cellura data off in one iphone and on on the other.

 

I have Data Manager but that just gives summary, graph etc in version 4.0. It does not show any detailed app usage. I will look at that too.

 

I am doing " reset statistics"  and will check on that later.

 

Thank you and I will report.

 

Regards,

 

Sankar

Message 7 of 19
Expert

Re: some mysterious downloads everyday every 3 hours


sankarmukh wrote:

Thank you. I am also dumbfounded that data downloads happen with celluar data off.

 

I am double checking this by having cellura data off in one iphone and on on the other.

 

I have Data Manager but that just gives summary, graph etc in version 4.0. It does not show any detailed app usage. I will look at that too.

 

I am doing " reset statistics"  and will check on that later.

 

Thank you and I will report.

 

Regards,

 

Sankar


take a look at Data Usage by Onavo on the Itunes store. Read the terms of service becasue they utilize a unique way of saving spave on the phone

Message 8 of 19
Employee

Re: some mysterious downloads everyday every 3 hours

I may have figured out the 3 hour increment mystery.

I was helping a customer with their online account, and I noticed it say

'Due to Mobileshare plan, data usage may display in 3 hour increments' !?!

I don't recall seeing that ever before, and that won't answer the mystery as to what or why there data usage, but it might explain why it's so evenly spaced.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 19
Teacher

Re: some mysterious downloads everyday every 3 hours

Hi,

 

Thanks for all the replies. I took people's suggestions and this is what I know and I am happy with the outcome.

 

1. As expected, if I turn off cellular data, data does not get downloaded. I previously took my 17 year old son's word for it but then I turned off cellular data on my iPhone and it did not download the data until I turned it on.

 

2. What I was worried about, that in one iPhone, data download was 10 times more than all the other three.

I deleted the iCloud backup for that iPhone and after that the problem seems to have gone away. His data downdowload is on par with the other three.

 

3. I still have every 3 hour download, but as one writes that ATT does this in 3 hour increments. Since these downloads are miniscule, for now I am satisfied.

 

4. I think all the replies should get marked as solution.

 

Thanks and Regards,

 

Sankar

Message 10 of 19
Guru

Re: some mysterious downloads everyday every 3 hours

You get 10Gb of data on that plan so why would you turn off your icloud backup? That's just asking for trouble. 

Message 11 of 19
Mentor

Re: some mysterious downloads everyday every 3 hours

Because based on what you store on your device this could be a lot of data usage.

My daughter with iphone 5s and icloud back-up turned on = 12GB per month on our family plan of 10gb!!!

 

Message 12 of 19
Guru

Re: some mysterious downloads everyday every 3 hours

I was referring to the gentleman who was only using 3GB per month. But I do stand by my statement aboud iCloud backups. Lose your phone and see how much you miss having a backup to restore from. I hope your daughter at least does a backup to a pc using iTunes. 

 

Bill J

Message 13 of 19
Contributor

Re: some mysterious downloads everyday every 3 hours

this thread helped me a little with the same issue. I still don't understand why the iCloud back up (if that's the issue) uses celullar data when it's on wi-fi. Also, records a lof usage at 6am, when the phone is not even on....thanks

Message 14 of 19
ACE - Expert

Re: some mysterious downloads everyday every 3 hours


diegova11 wrote:

this thread helped me a little with the same issue. I still don't understand why the iCloud back up (if that's the issue) uses celullar data when it's on wi-fi. Also, records a lof usage at 6am, when the phone is not even on....thanks


@diegova11, iCLoud backup does not use cellular data. It only works over wifi. I think you found the wrong old thread, there are several others that explain the 3 hour usage records. In short, that is just the way ATT's data billing system works. The time of each usage record does not necessarily mean that is when the data was used. That is just when the data use is being reported. The reported data could have been used many hours prior.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 19
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