Tutor
•
5 Messages
my phone is adding an extra 1 before phone numbers on text messages
hi i need help with fixing my phone. this problem started today. when some one textes me its comes up with the area code and the 7 didget phone number but it doesnt look like this +1 5** *******. it comes up as +115*********. i try and text to the number but it wont let me so i have to go to my old messages with the person in order to send them a text message. please help this is very frustrating.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
plumkatie
Contributor
•
1 Message
9 years ago
0
0
taylor23
Contributor
•
1 Message
9 years ago
0
0
bincorvati
Contributor
•
1 Message
9 years ago
It's NOT resolved!!!
0
0
MechEng446
Contributor
•
1 Message
9 years ago
Last week this problem happened to me.
I followed every step described in several instructional e-mails. Deleted all messages, threads, the contact, reset network settings, powered down and reset my phone, etc. Still had the issue. Gave up until today when I tried to text the number again and....it finally worked. So, my question is, and I've looked everywhere for the answer (unsuccessfully), Why does this happen all of a sudden to a contact? The contact I had trouble with was not a new contact. I had texted the number before, no issues. It appears that it is either due to a) an Apple upgrade; b) an AT&T issue; or c) a combination of both. From everything I've read, all the AT&T employees who have replied only give the canned remedy. So far, no one is willing or able to explain WHAT causes the problem and HOW they plan to avoid it in the future. Just one more frustration you can expect from AT&T !!
0
0
kzmarsh88
Contributor
•
1 Message
9 years ago
Hi ATT Mariana - it's not fixed. Today is August 5th and I just came across this issue.
0
0
kennr1
Contributor
•
1 Message
9 years ago
It's August 17 and I'm having this problem as well.
All the previous "fixes" did not work.
0
0
diane4232
Contributor
•
1 Message
9 years ago
Hey, everyone!
Thanks for posting your messaging concerns. We apologize for any inconvenience this has caused.
Because of the additional number one that was added in the messaging thread, you’ll want to please delete any existing messaging thread that contains that additional number and power your phone off for several minutes. Once it’s back on and has signal, begin a new message to prevent any sending failure.
To delete a message thread on an Android phone, tap messaging on the phone, then press and hold the message, you'll then tap delete on the screen.
To delete a message thread on iOS, tap messages, tap edit on the upper left of the screen, then tap the message you wish to delete and tap delete on the bottom right.
To delete a message thread on Windows, tap Messaging,
Under Threads, do one of the following:
Tap to the left of one or more messages or threads to select each one, then tap Delete.
Tap and hold the message or thread you want to delete, then tap Delete.
Tap Delete to confirm.
If this does not resolve your issue, please send me a private message by and include the following information:
Your cellular or account number
Your full name
A good alternate contact number
The best date and time to contact you
Thanks!
Charise
0
0
ghanson
Teacher
•
13 Messages
9 years ago
It's August 20, 2015 and this just happened to me: GS4 on AT&T. It doesn't add the 1 on Favorites but it is on GMail contacts.
I did the delete threads | turn off phone deal and it did not fix it.
0
0
promo2424
Contributor
•
1 Message
9 years ago
It just happened to me???? Its freaking October why is this still an issue!!!
0
0
808living
Contributor
•
1 Message
8 years ago
hi i have same issue with texting now adding a 1 to my # when i try to text then i get the error message to use 10 digit # and my texts never go thru. please help this is frustrating and i see it happening to many other customers as well.
***michael m
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0