Tutor
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5 Messages
my phone is adding an extra 1 before phone numbers on text messages
hi i need help with fixing my phone. this problem started today. when some one textes me its comes up with the area code and the 7 didget phone number but it doesnt look like this +1 5** *******. it comes up as +115*********. i try and text to the number but it wont let me so i have to go to my old messages with the person in order to send them a text message. please help this is very frustrating.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello Community!
Because of the additional number one that was added in the messaging thread, you’ll want to delete any existing messaging threads that contains that additional number and power your phone off for several minutes. Once it’s back on and has signal, begin a new message to prevent any sending failure.
To delete a message thread on an Android phone:
To delete a message thread on iOS
To delete a message thread on Windows, tap Messaging,
Under Threads, do one of the following:
This thread is closed, so if your issue is still not resolved, please create a new question and we'll be happy to assist.
Thanks!
Charise
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Accepted Solution
ATTHelp
Community Support
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230.7K Messages
2 years ago
Hey there @jjonespels, we'd be glad to help with the error you're receiving when attempting to send text messages.
Because of the additional number one (1) that was added in the messaging thread, you’ll want to delete any existing messaging threads that contains that additional number and power your phone off for several minutes.
Once it’s back on and has signal, begin a new message to prevent any sending failure.
If you have any other further questions or concerns, we'd advise for you to create a new forums post as this thread is 8 years old.
Thank you!
Lynn, AT&T Community Specialist
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hurtbrittany20
Contributor
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1 Message
9 years ago
I am having the same exact issue. It started today. I restart my phone after my phone adds that extra '1' in front of my contact. After a few text exchanges, it adds it again and the message bounces back. What kind of phone do you have? I have the Galaxy S6
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bigstein77
Tutor
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5 Messages
9 years ago
galaxy s3 but when i restart the phone it does nothing to it
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Anonymous
New Member
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25.7K Messages
9 years ago
I'm having the same issue. I have a Galaxy S5
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bigstein77
Tutor
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5 Messages
9 years ago
does any one know how to fix this problem??
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brentgoat
Voyager
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1 Message
9 years ago
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tdmcclur
Contributor
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1 Message
9 years ago
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bigstein77
Tutor
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5 Messages
9 years ago
i also live in albany new york
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mgreen1979
Voyager
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2 Messages
9 years ago
Same problem here. I have a Galaxy S4 Active and live in Maine. The only texts that I'm receiving normally are from another AT&T user with an iPhone.
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