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Wireless Data Usage Changes??

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Wireless Data Usage Changes??

About a year ago, I received an email from ATT and congratulating me on my longtime service. In the email I was told that as a reward I was being given double data for no additional charge. What is so odd is that I NEVER went over my data limit prior to that time. Since I accepted the offer, I go over the data usage almost every month. I'm thinking that I was offered the added data because ATT may have made a change in how data is counted or something - disguising it as a gift. Anyway, I'm confused as to why I'm now always going over twice the amount I used before. Frankly, I'm annoyed...anyone else out there notice the same thing??

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Message 1 of 14
ACE - Master
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Accepted by Lscoma
‎10-26-2015 7:26 AM

Re: Wireless Data Usage Changes??


Lscoma wrote:

About a year ago, I received an email from ATT and congratulating me on my longtime service. In the email I was told that as a reward I was being given double data for no additional charge. What is so odd is that I NEVER went over my data limit prior to that time. Since I accepted the offer, I go over the data usage almost every month. I'm thinking that I was offered the added data because ATT may have made a change in how data is counted or something - disguising it as a gift. Anyway, I'm confused as to why I'm now always going over twice the amount I used before. Frankly, I'm annoyed...anyone else out there notice the same thing??


Have you "upgraded" your cell phone within the last 12-18 months?  If so, it is most likely that your new phone is just using more data than your old phone.  So many new phones on the market today offer high res screens and now whenever you watch a video on your phone, it is downloading an HD version because your screen can display it, whereas your old phone screen couldn't so it would only download an SD version of the video.  That alone will cause your data to increase by 3-5 times the amount you used to use.  Another thing to consider is that newer phones support full LTE vs just 4G or even only 3G.  a 3G phone will download around 3-4Mbps, where a 4G phone can push 7-10Mbps, and LTE can push 45 Mbps or even faster.  Some streaming sites will adapt the quality of what they send to your phone pased on the bandwidth.  A faster pipe means they will send you a higher quality stream that uses more data (this is for audio as ell as video).

 

Another consideration is that newer devices and newer mobile phone OSes are really pushing for more "cloud based" storage.  This means that you push more data to/from the internet for jsut about everything you do.  I was running my iPhone 5 for 2 years and averaged about 2-2.5GB/month for my data usage.  A little over a year ago I upgraded to an iPhone 6, and now I use closer to 4.5-6GB/month.  I know I have changed how I use my phone a little over the last 2-3 years, but most of my change in usage stems from changes in devices, and understanding why the new devices use more data.


Jerry B.
"GeekBoy"

--


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 14
ACE - Expert
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Accepted by topic author
Accepted by Lscoma
‎10-26-2015 7:26 AM

Re: Wireless Data Usage Changes??

Do you still have the extra data?  The 6 GBS plans that were given another 6 GBS had an expiration data of about 1 year.  

Check your plan, then check all your devices to see if you are using more data than normal.

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 14
Contributor

Re: Wireless Data Usage Changes??

I'm going to check if my data expired! Another great suggestion! Both replies are super helpful!
Message 4 of 14
Contributor

Re: Wireless Data Usage Changes??

I have not changed my phone.  They 'doubled' my data, yet still i am  now going over with 6.  It has to be how I am using my phone, I guess.    but how?  Words with Friends, is the only thing I really do different that 2 or 3 years ago when I got the Galaxy S4.   Is it the FaceBook video downloads?  Is it reloading emails from  full email boxes?  If  I knew where the charges stem from, I could try to fix it. Beyond frustrated with data charges, and new plans that really do not offer choices.  I walked out of a local store with out a new phone in October because of the NEXT program. Feeling punished for being a 20+ year customer!!

Message 5 of 14
Professor

Re: Wireless Data Usage Changes??

Every phone has record of how much data each app is using. Usually found in your settings. As you said, once you know what is using all that data, you can do something to limit it.



"Customers helping customers; not always successfully"
Message 6 of 14
Tutor

Re: Wireless Data Usage Changes??

I have been using about 100mg a month, but this last month I used my 300 mg half way through the month.   Why?

Message 7 of 14
Tutor

Re: Wireless Data Usage Changes??

No,  this is the same phone that I have used for the last 2 years.

Message 8 of 14
Tutor

Re: Wireless Data Usage Changes??

It is Google Play Store that is using it, but I don't know why.

Message 9 of 14
Tutor

Re: Wireless Data Usage Changes??

I do not play any games on my phone, but I did add Fitbit 3 months ago.   It did not affect it before.

Message 10 of 14
Tutor

Re: Wireless Data Usage Changes??

Help.

Message 11 of 14
ACE - Expert

Re: Wireless Data Usage Changes??

@dparks43   Look in your settings.  Your phone is an independant meter of your data use 

 

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(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14
ACE - Guru

Re: Wireless Data Usage Changes??

I have noticed that web sites have more auto play HD video now. This could be one reason. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 14
ACE - Expert

Re: Wireless Data Usage Changes??


@dparks43 wrote:

I have been using about 100mg a month, but this last month I used my 300 mg half way through the month.   Why?


This sounds like a REALLY old plan. You should check on a current plan to what it will cost you. Newer plans come with much more data (I think triple that is the smallest, maybe even 6x is the smallest).

 

 

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