Tutor
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5 Messages
Wifi requires to upload photos
Why on my new iPhone that I just switched from Verizon does it say in my iCloud photos that wifi is required? I'm not really happy that I am paying for 60 gig of data and I have to be connected to wifi to upload photos from my phone to the cloud. I want to know why this is and I want it changed so I don't not need wifi. Thanks
David606
Employee
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3.5K Messages
8 years ago
This is a phone or operating system setting. I'd contact Apple and see if there is a way to disable that.
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JohnnyLarge
Tutor
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5 Messages
8 years ago
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jt212s
Professor
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1.1K Messages
8 years ago
Hi @JohnnyLarge,
That setting is a limitation of the iCloud Photo Library. It will be that way regardless of the carrier you use.
At this time, iCloud Photo Library does not have an option to override this behavior. I recommend that if this is a change you'd like to see, you submit feedback to Apple via their website at http://www.apple.com/feedback/.
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formerlyknownas
ACE - Sage
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117.2K Messages
8 years ago
I second that. Apple doesn't permit any alterations to its OS. There is no difference between your iPhones OS and programming and the iPhone used on any other network. Since iOS 5, backup to iCloud has always been when your phone is plugged into power and connected to wifi.
Per Apple:
https://support.apple.com/en-us/HT203977
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JohnnyLarge
Tutor
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5 Messages
8 years ago
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JohnnyLarge
Tutor
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5 Messages
8 years ago
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jt212s
Professor
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1.1K Messages
8 years ago
@JohnnyLarge I'm very well aware of what you're talking about. I specifically mentioned iCloud Photo Library.
I use iCloud Photo Library myself and can confirm that the carrier is irrelevant. It will act the same on any carrier.
You can view Apple's support page for iCloud Photo Library here: https://support.apple.com/en-us/HT204264
It even mentions this fact: "Your collection uploads to iCloud each time your device connects to Wi-Fi and your battery is charged. Depending on your Internet speed, the time it takes for you to see your photos and videos on all of your devices and iCloud.com might vary."
If you are not on Wi-Fi or your phone battery is at 20% or below, iCloud Photo Library will not upload photos. This will happen whether you have AT&T, Verizon, T-Mobile, Sprint, or any other carrier.
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JohnnyLarge
Tutor
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5 Messages
8 years ago
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jt212s
Professor
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1.1K Messages
8 years ago
@JohnnyLarge, it is possible that your daughter's iPhone is using Photo Stream and not iCloud Photo LIbrary. They are different and have different requirements.
If your daughter's phone and your iPad are doing that, it is unexpected behavior per Apple's own documentation.
I'm also not sure how you've been doing this for years as iCloud Photo Library only came out of beta and was launched in April of last year (2015).
Can you confirm that your daughter's iPhone has iCloud Photo Library enabled by visiting Settings->iCloud->Photos and ensuring that iCloud Photo Library is in the on position? It sounds like she may be using the older version of Apple's iCloud Photo syncing, called Photo Stream.
Also, your daughter's phone isn't on wifi at the time the photo is uploading correct? You are seeing the Verizon tag and LTE next to it?
I can confirm that if I put my extra Verizon SIM I have in my unlocked iPhone 6s Plus, and turn wifi off, that it gives me the same message about needing wifi. So if you are seeing this occur, I'm not sure how.
It's not even that I don't believe you, it's just not supposed to happen, and I know for a fact that AT&T isn't the one crippling that ability as Apple doesn't even allow them to do so. You can confirm this by calling AppleCare at 800-275-2273 between 7am-10pm central time if you'd like.
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