What is Internet/MEdia Net on my Data Usage?

Contributor

What is Internet/MEdia Net on my Data Usage?

hey.

 

i don't know what Internet/MEdia Net on my Data Usage is.

 

Emails or only the Internet access? 

 

Thanks for your help

Message 1 of 65 (271,491 Views)
Tutor

Re: What is Internet/MEdia Net on my Data Usage?

extreme Media Net/Internet data usage...

 

the company i work for a businee account with 27 phone (24 iphones and 3 other)  2 of our users experience these date usage issues.  one of them is to the extreme of costing addition fees for overages.  in three weeks this Media Net/Internet has transfered over 6GB of data... thats double allowed in our plan.  IN THREE WEEKS.  and the time of the usage seem to be right around the same time almost every day.

 

 the user who has the phone is not tech saavy so she does not us the iphone 4s for anything other than work calls and to take photos of her baby.  she does know enough to close all apps when not in use.  

 

our at&t rep was not able to help at all.  as of yet, searching forums has been no help either.  nothing stands out in the setting that would seem to be the cause.  

 

with as many users as it seems to be having this similar issue, it sure would be nice if at&t (or Apple itself even) would step in with more details as to what/why, how to prevent, or some other solution to help out its subscribers. MY T-MOBILE ANDROID SMARTPHONE DOES NOT TRANSFER 6GB OF DATA ON ITS OWN IN THE BACKGROUND, WITH NO SETTINGS TO PREVENT IT.   

Message 46 of 65 (92,296 Views)
Mentor

Re: What is Internet/MEdia Net on my Data Usage?

FYI, I LIKE Comic Sans and purple is my favourite colour.  I'm sorry you don't like it but then again I don't care because if I did I wouldn't be me.  Oh and I like CATS too!    

 

 

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Message 47 of 65 (91,912 Views)
Tutor

Re: What is Internet/MEdia Net on my Data Usage?

julie,
your link explains nothing as to why or how to prevent this issue. this issue has cause data usage more than double the plan allowed - costing out company even more money. this issue has transferred over 6GB of data in three weeks ALL ON ITS OWN.

why doesn't ATT offer more assistance in resolving this issue for all of its users instead of saying ... we dont know why, while continuing to charge for the overages?

not using major features of the phone is NOT an acceptable solution.
Message 48 of 65 (91,833 Views)
Former Community Manager

Re: What is Internet/MEdia Net on my Data Usage?


tc570 wrote:
julie,
your link explains nothing as to why or how to prevent this issue. this issue has cause data usage more than double the plan allowed - costing out company even more money. this issue has transferred over 6GB of data in three weeks ALL ON ITS OWN.

why doesn't ATT offer more assistance in resolving this issue for all of its users instead of saying ... we dont know why, while continuing to charge for the overages?

not using major features of the phone is NOT an acceptable solution.

It is very likely that the user, you noted she is not tech savvy, is using an application like streaming radio/video that is causing a lot of data use. 

 

It's also possible that a family member is using the phone for something data intensive without her knowledge. 

 

AT&T cannot force an application on the phone to use data. Please take some time to research this issue more closely with your user. You're welcome to please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you so we can review the account. You may also want to take a look at our Business Community since this involved a business account. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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Message 49 of 65 (91,827 Views)
Guru

Re: What is Internet/MEdia Net on my Data Usage?

[ Edited ]

Whew....I didn't expect this thread to focus so much on spousal cheating.  Smiley Surprised

 

Anyway, I'm in the same boat as others here (no cheating spouse though).   On my iPhone 4GS I peridiocally see large data charges and I can't beging to guess what they're from.

 

Yesterday afternoon I got a courtesy text message saying I was at 90% of my 300 MB plan.  I have 5 days left to go in my cycle so I tuned off cellular data.  The fact is 90% or more of the time the iPhone is at home, in a charger stand, and connected to wifi.  But to be sure...I turned off cellular data anyway.

 

This morning I woke up to a message saying I'd gone through 100% of my plan...hello..fork over another $20.  In looking at data useage on my account page I see 5 items of Internet/MEdia net sent data yesterday afternoon totalling 72 MB!  The phone was in the charger stand; connected to wifi; and cellular data was turned off!

 

In addition, I reset the data totals counter at the beginning of each billing cycle.  The counter is showing ~250 MB this cycle, 50 MB below my cap.

 

Something is wrong here, it's been going on for a long time, and it doesn't see like at&t is interested in doing anything to clear it up.  I would love some help with additional insight from an at&t employee, or anyone else for that matter.

 

edit:  Let me add that the 72 MB data use from yesterday afternoon all shows as "sent."   What could an iPhone send that would total 72 MB unless you were on a video call, which it wasn't? Smiley Sad

Message 50 of 65 (89,154 Views)
Contributor

Re: What is Internet/MEdia Net on my Data Usage?

My husband just got a new phone 2 weeks ago. I went on to check why he was so close to his data usage and found all these Internet/MEdia Netall times of the day and early morning too. And same as most of you thought he was cheating-well since it was a brand new phone he only put in 2 apps. Deleted one and these were still showing up. Then he got an update for something called ChatOn so all of you check your phones and disable this app. He has not had one problem since I disabled this! And it was a preloaded app. already in the phone when he got it.

Message 51 of 65 (88,249 Views)
Tutor

Re: What is Internet/MEdia Net on my Data Usage?

I see internet/media net sent on the bill over and over all day every few minutes and the KB are small amounts. This is only on one of our phones. The others only have it once a day at the same time each day doing a large amount of KB. What do the small ones over and over all day mean? messaging someone through facebook or something?

Message 52 of 65 (87,004 Views)
Highlighted
ACE - Master

Re: What is Internet/MEdia Net on my Data Usage?


dyannek wrote:

I see internet/media net sent on the bill over and over all day every few minutes and the KB are small amounts. This is only on one of our phones. The others only have it once a day at the same time each day doing a large amount of KB. What do the small ones over and over all day mean? messaging someone through facebook or something?


They could be anything but small amounts tend to be some application checking with a server. For example, if you have an email client set to check for new mail every few minutes, that would show up as a small amount of KB those times when there was no new email. If you have an iphone, another culprit is visual voice mail which periodically checks to see if there are new voice mails.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 53 of 65 (86,976 Views)
Contributor

Re: What is Internet/MEdia Net on my Data Usage?

I am having the same issue. Did you find the solution?

Message 54 of 65 (80,505 Views)
Contributor

Re: What is Internet/MEdia Net on my Data Usage?

I have a question please. Long story short as possible. I had and still have a developer and a bunch of his buddies that somehow accessed my server to use me as a test dummy. Yes, it's true, but it's ok not to believe me because nobody else does either. It took me a long time to figure it out and some sloppy mistakes on their part. But that is not why I'm here. In my desperate attempt to lose these people I decided to change inet providers among other things. I had my phone with AT&T and thought may as well go with them. The bad thing is in my area all I could get was a hotspot. I was not familiar with hotspots and was told $50 would only get me 5GB and that's all that they offered.  Didn't sound like much to me but I went with it anyway out of desperation. That is when my bill went from $115 to over $700 for 1 month. I called AT&T and was told it was due to exceeding my hotspot plan of 5GB. They knocked about $250 off but still over $500. I paid it and went on. I did not take time to look online at the details of my bill until last night and another huge bill. I noticed like the rest of you the massive amount of data being used. Mine would start around 5pm, and goes till about 1am. I had no clue what Internet MEdia Net was so of course I jumped online to find out and here I am.  Also I too have noticed changes to my phone, stuff going on and knew I had not done it. Mine is a little bit more extreme though. Having my Mac's accessed it made me even more freaked out so I am always cking my phone.  I thought my developer/hacker person had gotten into my phone also and still believe it despite what the pros say.  I got my iPhone right at the time when it went public about others being able to access iPhone 5 passcodes and get in and with my Mac's already accessed I held my breath until the patch was available but who knows if it worked. After hearing others on here talk I'm starting to think there may be another source behind the changes.  I am trying to wrap my brain around this but I'm a bit foggy from looking at pages and pages of details, billing etc. My question is please. After all I've learned and experienced I still leave myself wide open by not closing out apps, logging out etc and am wondering if using my hotspot to connect my iPhone to the inet be causing the overages. It seems logical to me but I could be dead wrong. Does anyone know? I would greatly appreciate your feedback, tips, etc. Thank you and I appreciate your time in advance.                                              

 

 

Message 55 of 65 (77,225 Views)
T M
Voyager

Re: What is Internet/MEdia Net on my Data Usage?

It looks like internet /media is packets of data sent from my iphone using my data package. I've never had these charges until i enabled itunes/apps sync. I was on vacation and wanted to load an app. 5days later my phone tells me im @ 65% usage. My bill showed data activity at times when i wasnt using my phone. So i shut off Cloud,itunes,apps and any other sync features. I have not rcv'd another alert for usage yet.I'm waiting till next month to turn on some apps like weather ect., but im leaving OFF icloud,itunes&app stores,email & restricting itune,installing apps.

Message 56 of 65 (76,877 Views)
T M
Voyager

Re: What is Internet/MEdia Net on my Data Usage?

It looks like internet /media is packets of data sent from my iphone using my data package. I've never had these charges until i enabled itunes/apps sync. I was on vacation and wanted to load an app. 5days later my phone tells me im @ 65% usage. My bill showed data activity at times when i wasnt using my phone. So i shut off Cloud,itunes,apps and any other sync features. I have not rcv'd another alert for usage yet.I'm waiting till next month to turn on some apps like weather ect., but im leaving OFF icloud,itunes&app stores,email & restricting itune,installing apps

Message 57 of 65 (76,875 Views)
Contributor

Re: What is Internet/MEdia Net on my Data Usage?

I have read everything, and I still believe my boyfriend is cheating. Looking on Facebook, it says he was last on 21 hours ago, which would put it around 1:30-2:30 pm. I left where we were to bring his son somewhere during that timeframe. At 2:02 p.m., he "sent" 19,519 kb, then again at 2:12 p.m., he "sent" another 16,819 kbs. Does this suggest he was messaging someone though Facebook? He used to have both the FB app and his email account on his phone, he has deleted both now, so now he goes into the web browser and has to manually login to his accounts. Almost like a security measure so I am unable to look. He has FB messaged girls before that I caught him doing, so this makes me think, he is doing it again and knows I cannot access his accounts. Any insight??

Message 58 of 65 (66,747 Views)
ACE - Master

Re: What is Internet/MEdia Net on my Data Usage?


curiousgfma214 wrote:

I have read everything, and I still believe my boyfriend is cheating. Looking on Facebook, it says he was last on 21 hours ago, which would put it around 1:30-2:30 pm. I left where we were to bring his son somewhere during that timeframe. At 2:02 p.m., he "sent" 19,519 kb, then again at 2:12 p.m., he "sent" another 16,819 kbs. Does this suggest he was messaging someone though Facebook? He used to have both the FB app and his email account on his phone, he has deleted both now, so now he goes into the web browser and has to manually login to his accounts. Almost like a security measure so I am unable to look. He has FB messaged girls before that I caught him doing, so this makes me think, he is doing it again and knows I cannot access his accounts. Any insight??


All cellular data usage shows as "sent" whether it is actually sent or received and the data activity could be any app or any webpage, not necessarily Facebook.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 59 of 65 (66,647 Views)
Contributor

Re: What is Internet/MEdia Net on my Data Usage?

Ok. I guess it's just confusing because he was on the phone setting up a recording through directtv and that only used 1355 kbs. So using 19519 kbs, then an additional 16819 kbs, just seems like much more. And of course it said on FB that he was on during that exact time. And I saw him remove the "running" programs before I left, so I know there weren't any programs running in the background. Ugh, I guess I'll never know. Thank you though, I appreciate your input.

Message 60 of 65 (66,639 Views)
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