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Voicemail is unavailable

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Voicemail is unavailable

Hi, I cannot acces my voicemail since the last year. I tried to change my voicemail password, but I even cannot do this... After I'm trying to enter a new pass it says: voicemail unavailable. Could not authorize access. 

What I have to do to resolve this problem?

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Administrator

Re: Voicemail is unavailable

Hello there @kstnpro,


There is definitely importance in regaining access to your voice mailbox for several reasons. Being I use this feature myself every day, i would also be concerned. 


It sounds to me like the mailbox might not be setup. I would like to access your account and research this further. Can you please send me a private message to @ATTCares? Please include your full name, account number, phone number and any additional details you can provide. 


I do appreciate this and hope to speak with you soon.


Shenoah, AT&T Community Specialist


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