Tutor
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4 Messages
Visual Voice Mail Provisioning
My husband and I both just upgraded to iPhone 5. Visual voice mail was working on both phones before the upgrade. However, we are not able to set up visual voicemail on the new phones. We just get a message saying, "Voicemail Unavailable. Unable to connect. Try again later." When you call our phone you hear our old message, but we get no notification that a voicemail was left. Help, please!!
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Official Solution
redgen
Teacher
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1 Message
11 years ago
If you upgraded at a store like Walmart then they probably selected the stupid option of "data unlimited...without visual voicemail". See http://queenofthenerds.net/fix-visual-voicemail-broken-after-iphone-5-upgrade/comment-page-1/#comment-670 where she points out that you can go into your AT&T account and select the option of “Data Unlimited for iPhone on 4G LTE” instead of “Data Unlimited for iPhone on 4G LTE without visual voicemail” I just did it - it's easy to do and thenere's no charge of any kind to switch.
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smooth4lyfe
Professor
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1.5K Messages
12 years ago
Try manually calling your voicemail on your iPhone (Dialing your own number) and see if it is set up. Sometimes when you activate a new phone, you have to set it up again
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dwill05
ACE - Master
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10.4K Messages
12 years ago
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RADC
Tutor
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4 Messages
12 years ago
I have tried on the phone many times today with no luck. I can dial my own number and hear my messages. It is set up. I just cannot see them or listen to them on the phone.
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Planet-Ed
Master
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7.4K Messages
12 years ago
I didn't get the pop-up asking for my voicemail pin until after I rebooted the phone and it reconnected to the network.
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RADC
Tutor
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4 Messages
12 years ago
Now, it *appears* to be working -- but not really. When I restart my phone all my voicemails pop up as unheard. I can listen to them and all seems well. However, I'm not getting any new ones unless I restart my phone again. I don't even know I have new voicemails until I restart the phone. Then, all the old, deleted ones and any new ones are all back again. Help!
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bgsrcguy
Contributor
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1 Message
12 years ago
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vectorizer
Contributor
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2 Messages
12 years ago
During voicemail setup on the iphone5, I'm getting about a minute spinning at "Saving Password ...", then "Voicemail Unavailable"
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sgrant5724
Contributor
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1 Message
12 years ago
Having the same problem - spent an hour with ATT chat tech support - no resolution. Performed soft reset, reset network settings several times; checked greeting and changed password (phone never prompted for new one), tech removed vm from my account and re-added it - nothing fixed it.......
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KrisM32
Tutor
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10 Messages
12 years ago
Same problem here. iphone3Gs to iphone5 upgrade. FIrst it told me visual voice mail was not available, but there was a button to call. I heard a message, but was was never notified of having one.
Then I turned off phone and restarted. Now visual voicemail screen is there, but it appears to hang while saving either default or custom greeting. Called from landline and mobile and left message and was never notified and cannot get the voicemail.
Same error as others report, unavailable, try again later.
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