Tutor
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4 Messages
Visual Voice Mail Provisioning
My husband and I both just upgraded to iPhone 5. Visual voice mail was working on both phones before the upgrade. However, we are not able to set up visual voicemail on the new phones. We just get a message saying, "Voicemail Unavailable. Unable to connect. Try again later." When you call our phone you hear our old message, but we get no notification that a voicemail was left. Help, please!!
mtctwright
Contributor
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1 Message
12 years ago
Just upgraded from an Android to the iPhone 4S and with the upgrade the OS upgraded to IOS 6. The voicemail notification and voicemail itself worked at least the first day. Just upgrade my wife's phone yesterday to the 4S and she had problems today so I check mine, same problem. I spent over an hour with tech support, we reload the OS, reset network settings several times and nothing seems to work.
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catphone
Tutor
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2 Messages
12 years ago
I was able to hear the message by calling up & my greeting & password were unchanged but no visual voicemail.
Called 611, reset my password, had a friend leave a new message, didn't show up. Tried to set up voicemail, would not save. Called up again & mg greeting was still there & the message was there. Saved the message & then no longer had the ability to set up voicemail. Called 611 again, they offered to reset my password. I said that didn't work, do you have something better, she said no.
So I looked up the nearest AT&T store. On my way she called me back & said the visual voicemail server is down in my area. Yet, my friend 10 mins from me has his working. Went into the store they called my phone left a message & reset my password. I was once again unable to set up voicemail. 2 other folks in that store & apple employee in apple store across the way unable to reach their visual voicemail. The store says the server must be down.
I don't get it though! Why does my friend 10 minutes from me have no issue? Grrrrrrr. This had better resolve soon.
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danggg
Voyager
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2 Messages
12 years ago
Yet another user here that can't get visual voicemail to work. Got my iPhone 5 this afternoon. Checked voicemail on my old iPhone 4 this morning no problem. Upgraded to iPhone 5, then problem. Voicemail is set up and is working properly.
Spent an hour on the line with two different ATT reps, couldn't fix it. Went through resetting vmail passwords, calling voicemail, resetting passwords and like everyone else in here getting the "Voicemail Unavailable" error. Rep said to restore phone as new, just did that. Still not working. Frustrating to say the least. Apple says call AT&T 😞
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dotme
Explorer
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13 Messages
12 years ago
Another iPhone 5 upgraded with no Visual Voicemail here. No notifications. When I go to select a greeting and save it, I get "Voicemail Unavailable - Unable to connect. Try again later"
Would love someone at AT&T to do some checking on this. There's a thread building over at Macrumors on this issue too.
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mdenholm
Contributor
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1 Message
12 years ago
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Richacha
Tutor
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5 Messages
12 years ago
Same issue here. Upgraded from iPhone 3GS to 5 today ... And Visual Voicemail is now unavailable ... Unable to connect. Hangs when trying to save greeting choice.
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Vicky206
Contributor
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1 Message
12 years ago
Same problem here. All the excitement to get new phone is gone. Wish to have my iPhone 4 back !
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47greeN
Mentor
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35 Messages
12 years ago
Count me in as we'll, iPhone 5 is working great except for visual voicemail, I upgraded from a 3GS and when I try to save a recorded greeting in visual voicemail I get the "unable to connect to voicemail pop up" I called AT&T and spoke to their tech support we went thru the standard steps- reboot the iPhone, reset network settings, still not working, AT&t says its due to iOS 6 and that there is a trouble ticket open for this issue. im located in the Bronx, NY. I hope we all get up and running soon.
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dwill05
ACE - Master
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10.4K Messages
12 years ago
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catphone
Tutor
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2 Messages
12 years ago
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