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Re: Unlimited data and hotspot!!!

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Unlimited data and hotspot!!!

Why do you try to sell an "unlimited" data plan which (1) gives you a 22 gig cap and (2) won't allow you to use it as your hot spot? If you sell me a unlimited supply of eggs but only put 22 in the box that's not unlimited. Then tell me I can't scramble them I can only fry them. Not very accurate and almost false advertising sounds like to me. I know it's not only your company but that doesn't make it right.

 

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Message 1 of 15
ACE - Expert
Solution
Accepted by (Former Employee)
Accepted by beckyww
‎08-13-2018 12:11 PM

Re: Unlimited data and hotspot!!!


@johnshannon123 wrote:

Why do you try to sell an "unlimited" data plan which (1) gives you a 22 gig cap and (2) won't allow you to use it as your hot spot? 

Incorrect. It's not capped at 22, it's deprioritized (if it was capped, it'd be a 22GB plan). Depending on where you are using a tower, if it's overloaded you might be served last (so it'll seem slower); I pretty much can't tell the difference unless I'm running speed tests. So it's unlimited data for your phone.

 

People on the lower priced unlimited are deprioritized ALL the time and most seem pretty happy about it.

 

I'm not sure what unlimited plan you have but the three released in the last 18 months all support hotspot on compatible phones. If you're on an older plan, it's unlimited for your phone, not your other devices.

 

If you sell me a unlimited supply of eggs but only put 22 in the box that's not unlimited.

If someone sells you an unlimited supply of eggs, you should probably read the offer. It's probably eggs for your mouth only, not to be shared with other.

 

Limits have to be in place, or someone would get a phone with a hotspot and try and power their whole school off of it and say "why not? it's unlimited???"

 

 

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Message 2 of 15
ACE - Expert

Re: Unlimited data and hotspot!!!

If you have the unlimited plan that does not include hotspot, it is subject to reprioritization at any time, there is no 22GB threshold. By the way, every carrier has some point on their unlimited plans where they do the same thing. As noted above, it is not a cap. Many customers report going well beyond the 22GB with no slowdown.

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Message 3 of 15
ACE - Sage

Re: Unlimited data and hotspot!!!

Yeah, yeah.  Go forth and find a plan that is truly “unlimited “ and report back.   It may take you a few years.  Maybe when 5G goes up.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 4 of 15
Highlighted
Tutor

Re: Unlimited data and hotspot!!!

My hotspot is slowed and I'm in a very rural area. Had the plan for a year not slowing, but now 10 GB hits I might as well through the phone out the window till next month. Not happy at all. No other internet available except satellite and no good reviews on any of them.

Message 5 of 15
ACE - Sage

Re: Unlimited data and hotspot!!!

@temac58

You should have added a line and purchased a dedicated hotspot when Unlimited Plus came out.  The plan always listed the hotspot on the phone as limited to 10 gigs.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 6 of 15
Teacher

Re: Unlimited data and hotspot!!!

AT&Trash gives me "unlimited" but won't let me purchase temporary Hotspot gigs!? Despite what some people may think, not all unlimited lines come with hotspot and $20 extra a month for gigs I may or may not use is complete cuckholdery.

Message 7 of 15
ACE - Sage

Re: Unlimited data and hotspot!!!


@Ih8tATaT wrote:

AT&Trash gives me "unlimited" but won't let me purchase temporary Hotspot gigs!? Despite what some people may think, not all unlimited lines come with hotspot and $20 extra a month for gigs I may or may not use is complete cuckholdery.


No one who reads thinks that, since the plans say if they include hotspot if they do.  

If one is literate enough to pull ‘cuckhold’ out of the hat, they should find the plan information on ATT.com a snap.  (Although not sure it’s used correctly here)

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 8 of 15
Teacher

Re: Unlimited data and hotspot!!!

Since leaving my last comment I was able to, through much pain and agony, switch to the cheaper plan that allows "hot spot" only to find it moves slower than a nice guy stuck in the friend zone. I would never pay for this garbage, again, and this is more than likely my last month with AT&T as my wireless provider only because they aren't going to give me a refund. Thanks for nothing

[Inappropriate content removed]

 

Message 9 of 15
ACE - Sage

Re: Unlimited data and hotspot!!!

@Ih8tATaT   

It takes no time or agony to login to the paygonline account, select another plan and pay for it.  When switching plans the service begins as soon as you pay for the new plan.  

Switching to a metered plan would give you full speed data for all data.    

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 10 of 15
Teacher

Re: Unlimited data and hotspot!!!

Number one, are you sure you're not paid? Number two, speak for yourself. Switching from one plan to another made the existing plan I had only used for half the time terminate. This "painless" occurrence took with it the rest of my money instead of  crediting my account because AT&T is run by criminals. After seeing the tomfoolery afoot, I did the one thing no selfrespecting man should have to do, call "customer service." After telling one of their underpaid workers in India that I wanted the money owed to me for services not rendered, she finally credited my account for the unused days. Painless you say? Sure, maybe, but you haven't heard the half of it. Once getting back to the "pay to play" site I added enough money to make it $40 which is what the 8gb plan is with auto pay... Or so it would seem. To my dismay, I found out after calling back for a second time to speak to another underpaid, know-nothing employee that did no one thing, and that was that I couldn't get the auto pay deal more than once in a payment cycle... Little did she know this wasn't my first rodeo and I told her I didn't want the deal or their services anymore and to give me a refund. Of course she transferred me to some other low life who is probably doing much better than most of the Indians she knows who told me I could only get refunded the money I added  and not the larger portion per some small print stating prepayments are non-refundable before quickly transferring me to some other "customer service representative" ( the way they treat ppl you would think we are working for them.) Who told me the same thing the other lady told me and said there was nothing that could be done. 

[Inappropriate content removed]

[Please keep it courteous]

Message 11 of 15
ACE - Sage

Re: Unlimited data and hotspot!!!

Att prepaid is run like all other prepaid.    At&t doesn’t refund prepaid. 

Speaking for the prepaid TOS:  If you change plans, the old one ends and new one begins immediately and payment is required to start the new plan.  

Its in section 4    https://www.att.com/legal/terms.prepaidPlanTerms.html

Same with Verizon, where I have a prepaid number and can “speak for myself”, which only warns customers, “we suggest you make the change close to your renewal date.” 

If you read the way stuff works, you don’t wind up in a “rodeo” and cursing and claiming others don’t know stuff that they clearly do.  

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 15
ACE - Expert

Re: Reading is FUNdamental!


@Ih8tATaT wrote:

Switching from one plan to another made the existing plan I had only used for half the time terminate.

Yes, that's how it works. Because you got rid of the prepaid plan and then prepaid for a new one.

 

This "painless" occurrence took with it the rest of my money instead of  crediting my account because AT&T is run by criminals.

Wow, that's pretty inflammatory for someone who has many complaints that seem to be resulting from not paying attention. Checking out how it works could have saved you a lot of drama "much pain and agony".

 

Pretty sure all prepaid (at least from the major carriers) works this way. It's pretty much the bottom rung service that any of them run.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15
ACE - Expert

Re: Reading is FUNdamental!


@Ih8tATaT wrote:

Wow, look at the prepaid minions just crawling out the woodwork. Way to defend a shiesty company with shiesty business practices, and I did read, genius, it said I would lose my plan not my money.

Yes, it said you would lose the plan that you had PREpaid. Your money was already spent. (i.e. if you lost a bottle of Coca-Cola, the money spent doesn't come back). 

 

 

 

Kind of like hiring ppl to downplay their actions. Way to defend...

As far as I know, no one in this thread has been hired by AT&T. (Employees are stated as employees, and I think that means they are here in their off time and I believe official responders names all start with ATT)

 

If you think stating the facts as to how these plans work count as defending the company, then it seems pretty clear you that reading the plans and details are a good idea.

 

More realistically, if you're reading something into your response, it might be based on the tone of your messages and your screen name.

 

Furthermore, once I figured out what happened, I asked them to reinstate the previos plan I had as to not lose my money, to which they responded with something along the lines of bla bla bla we can't because bla bla bla something about Skynet bla bla bla.

I guess I needed to be more clear, when reading (and listening) you need to be using your comprehension skills too...

 

That said, I agree, the message should be more clear. After the first few complaints about this, the message could have been made more clear on the website (maybe the lawyers gave them the money). The amount of ill-will it generates has to be more than any meager profits from the people switching plans 

 


 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 15
ACE - Sage

Re: Reading is FUNdamental!

@Gary L  We are feeding this one on more than one thread.  He has information.  He doesn’t get how stuff works by choice. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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