Unlimited data ???? Not getting what I pay for

Tutor

Unlimited data ???? Not getting what I pay for

I have unlimited data and AT&T decided to slow me down because they don't want to build more towers . Really? Don't offer what you can't provide! My iPhone is useless they are allowing only 3GB a months then basically my phone stops working. I am not sure this will even post Smiley Sad this is how they treat loyal customers grrr this should be illegal
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Expert

Re: Unlimited data ???? Not getting what I pay for

[ Edited ]

Ssurman wrote:
I have unlimited data and AT&T decided to slow me down because they don't want to build more towers . Really? Don't offer what you can't provide! My iPhone is useless they are allowing only 3GB a months then basically my phone stops working. I am not sure this will even post Smiley Sad this is how they treat loyal customers grrr this should be illegal

no. your phone does not stop working, it continues to make and recieve calls, send and recieve text messages and stream what ever you want it to, it just does not do it at the speed you feel you deserve to have. The "loya; customer" gambit has no affect, it is basicly a breakdown of you policing your use and stay on the discontinued unlimited plan letting the carrier control overages, or switching to a plan that u=is not throttled and police your use with your pocket book.

 

Sorry not illegal, read your terms of service and fair use policy, you agreed to it and both are legally binding

Message 2 of 17 (2,234 Views)
Tutor

Re: Unlimited data ???? Not getting what I pay for

You must work for AT&T . They told me it was because they were using other carriers towers besides they offer 20 gB data plans why don't they slow me down after that . And I have read my policy. Come on man what they are doing to me is not right so don't justify it with excuses. I have been with them a long long time .

Sent from my iPhone
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Expert

Re: Unlimited data ???? Not getting what I pay for


Ssurman wrote:
You must work for AT&T . They told me it was because they were using other carriers towers besides they offer 20 gB data plans why don't they slow me down after that . And I have read my policy. Come on man what they are doing to me is not right so don't justify it with excuses. I have been with them a long long time .

Sent from my iPhone

Nope, never have. I run my own company and have done so for decades. Yes they do offer 20GB plans (200.00 a month plus 20.00 per device, all overages charged per gig, they even have 50 GB plans for 500.00 a month), the built in self control of any overages come out of your pocket book, people tend to self regulate their usage when it hits them where it hurts. As for being with them for a "long time" doens't really matter in the scope of a business agreement, been with them in one way shape or form since before the court ordered breakup of mommy bell. I don;t expect anything more then what is documented in the agreements I have with them.

 

Bottom line, self control or the carrier will control usage. that is not justifying it with excuses, it is the plain and simple truth

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Tutor

Re: Unlimited data ???? Not getting what I pay for

Happy Friday ! Your right and the entire world is wrong.... And that's what makes the world go round and round at the peanut factory lol . Thank you so much for supporting corporate America .... I don't really need my phone anyways

Sent from my iPhone
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Expert

Re: Unlimited data ???? Not getting what I pay for


Ssurman wrote:
Happy Friday ! Your right and the entire world is wrong.... And that's what makes the world go round and round at the peanut factory lol . Thank you so much for supporting corporate America .... I don't really need my phone anyways

Sent from my iPhone

not quite sure what universe that comment came from. Yes, yes I do support corporate america because I am part of it. If you don;t make phone calls on it then you really don;t need one.

 

Want to not be throttled then go to a tiered plan, you will never be throttled but you will be charged for overages. Your choice. You could switch to t-mobile's "unlimited" or maybe sprints

Message 6 of 17 (2,196 Views)
Scholar

Re: Unlimited data ???? Not getting what I pay for

I can understand your concern. I'm not gonna tell you "haha, you signed a contract, go somewhere else". No.

 

What has happened is that, ironically enough, the launch of the iPhone bogged down AT&T's network way more than they thought it would. AT&T risked losing a lot of customers, so they had to respond by making some drastic changes. They did limits so people aren't using them as a full-on internet provider. It's akin to being in a desert and giving everyone limits on how much water you can get a day. You technically stilll get 'unilimited' data just not 'full speed' unlimited data.

 

Now if you want, there are other providers that let you have unlimited data like Sprint and T-Mobile. But then again ,they ARE the bottom of the totem pole and do have worse network coverage. Why why they are unlimited. Again, they are in the desert...and saying that you can have all of the water you want. But there's only like 4 faucets and the water comes out really low. In drips many times.

 

Building more cell towers isn't that easy nor cheap, from a business standpoint. ATT has done a FANTASTIC job of building their 4G LTE netwrok (and HSPA+) to literally rival Verizon. Most cell towers cost between $75,000 and $200,000 depending on where it is located. It's estimated AT&T would need to spend $7billion just to exceed VZWs network.

 

It all comes down to a trade off. But you are in a free market, and can choose who you want to be with. Make comparisons and find what fits you.Smiley Wink

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Mentor

Re: Unlimited data ???? Not getting what I pay for

Actually, it used to be that AT&T would throttle the top 5% of its users, they systematically changed it to throttle anyone who is on an unlimited 3G plan at 3GB, and LTE is throttled at 5GB. As an unlimited data user myself, I don't recall ever agreeing to any of this stuff, it was all sort of swept up under the rug, so to speak. AT&T is always trying to find new ways to push people out of their grandfather unlimited data plan, either by disabling some features such as mobile hot spot or by throttling you now at certain speeds.

 

I think it's cute that my iPhone 4s says "4g" on it, when technically we all know that isn't true. Otherwise, AT&T would throttle you at 5GB and not 3GB, but now they're very specific that 4G = LTE.

 

Watch out for AT&T's ninja tricks, they're going to push tiered plans on you until you budge. Don't do it!

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Expert

Re: Unlimited data ???? Not getting what I pay for

[ Edited ]

Sublogic wrote:

Actually, it used to be that AT&T would throttle the top 5% of its users, they systematically changed it to throttle anyone who is on an unlimited 3G plan at 3GB, and LTE is throttled at 5GB. As an unlimited data user myself, I don't recall ever agreeing to any of this stuff, it was all sort of swept up under the rug, so to speak. AT&T is always trying to find new ways to push people out of their grandfather unlimited data plan, either by disabling some features such as mobile hot spot or by throttling you now at certain speeds.

 

I think it's cute that my iPhone 4s says "4g" on it, when technically we all know that isn't true. Otherwise, AT&T would throttle you at 5GB and not 3GB, but now they're very specific that 4G = LTE.

 

Watch out for AT&T's ninja tricks, they're going to push tiered plans on you until you budge. Don't do it!


/yawn, the 4S is NOT LTE capable, period, review their specifications. 4G >< LTE, my 5 states LTE on the display screen. the 4S is 4G HSPDA+ capabable, not 4G LTE capable, to completely different bands for communications and specifications. 4GLTE for ATT utilizes 700Mhz between 704-746Mhz and $G HSPDA utilizes 800/1900Mhz

 

No LTE bands listed as there is on the Iphone 5

 

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Tutor

Re: Unlimited data ???? Not getting what I pay for

I totally agree!

Sent from my iPhone
Message 10 of 17 (1,949 Views)
Mentor

Re: Unlimited data ???? Not getting what I pay for

That's kind of my point? My iPhone 4s isn't really 4G capable, but ATT advertises it as so, but they won't honor it as 4G when they're throttling users. Ninja tricks I tell you.
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Tutor

Re: Unlimited data ???? Not getting what I pay for

It appears that att could be more up front about what's being offered, whether its plans, data usage, bandwidth or whatever.  Sure, you can read all the fine print to find out all the gory details but most customers won't do that and they count on the sales folks for that.  Good luck.

 

Personally, I have more respect for someone who would rob me and take my wallet face to face.

 

tm

Message 12 of 17 (1,922 Views)
Contributor

Service is crap

Your service is crap! My contract is of UNLIMITED data usage! Not unlimited until AT&T decides I have used too much! I have been a customer for 12+ years, including years where I lived abroad and continued my contract. I have also been a stock owner for 25+ years, both end on Monday. Can only hope the rest of your "customers" will wake up and ca cel their service. You deserve bankruptcy!
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ACE - Master

Re: Service is crap


Cbdunstan wrote:
Your service is crap! My contract is of UNLIMITED data usage! Not unlimited until AT&T decides I have used too much! I have been a customer for 12+ years, including years where I lived abroad and continued my contract. I have also been a stock owner for 25+ years, both end on Monday. Can only hope the rest of your "customers" will wake up and ca cel their service. You deserve bankruptcy!

From your post, I assume that you have the grandfathered smartphone unlimited data plan for your account.  If that is the case, you are getting what you pay for.  You are getting as much data as you can use in the month.  Since there is no guarantee on the speed of your data usage, the fact that after you exceed 3GB for 3G data or 5GB for LTE data, you are throttled to a lower speed so that you are not placing an uneven burden on the network.  Even though you are throttled, they are not limiting your data quantity, but they are slowing the pipe down.  They still let you use data, unlike some providers if you go over the threshhold, just not as fast.  There are some providers that litterally cut you off if you hit the limit.


Jerry B.
"GeekBoy"

--

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 17 (1,250 Views)
Employee

Re: Service is crap

Unlimited data is not a bad value for the money,

There's been some variation of this

 

. . . AT&T unlimited plan data service customer, you agree that “unlimited” means you pay a fixed monthly charge for wireless data service regardless of how much data you use. You further agree that “unlimited” does not mean that you can use AT&T’s wireless data service in any way that you choose or for any prohibited activities, and that if you use your unlimited data plan in any manner that is prohibited, AT&T can limit, restrict, suspend or terminate your data service or switch you to a tiered data plan.

 

In a different section:

The following specific uses of AT&T's wireless data service are prohibited:

AT&T’s wireless data services may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance by maintaining a sustained and continuous wireless data service connection or active wireless Internet connection.

 

 

AT&T's done plenty to cover themselves, with their past agreements/terms of use.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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