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Unlimited Plus: Deprioritization or Throttling?

Unlimited Plus: Deprioritization or Throttling?

I currently have the old mobile share plan. If I hit my shared limit I pay the overage and get another GB of high speed data.

I've been looking at the new "unlimited plus" plan as its called. I see it has a 22GB cap and then something happens. I call it something because the website says one thing and I've talked to 3 service reps who say the opposite.

The website says once you hit the cap if you are on a heavy congested tower you may experience a slow down (I'm paraphrasing slightly) for an undefined period of time then you will return to normal. That's fine that's deprioritization. The service reps say once you hit 22GB you will be throttled to 128kbs for the remainder of the billing cycle.

Well these are two VERY different things. I can handle being slowed down then returning to normal speed. I can't handle being slowed down for my billing cycle.

Has anyone gotten this plan and experienced what happens or can anyone tell me what they've heard?

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Message 1 of 26
Contributor

Re: Help with choosing plan

A few months ago, we were not. We hit 10GB by watching Netflix in the motorhome. They said we could be throttled, but were not. We were pleased.

Message 16 of 26
Contributor

Re: Help with choosing plan

I'm not real happy with AT&T "throttling".  You might not call it Throttling, but that's actually what it is.  I'm a Verizon client getting ready to switch over to AT&T, because of poor service at work, but this might keep me with Verizon.  Verizon offers truly "Unlimited" service with NO deprioritization or throttling.  

 

TJ

Message 17 of 26
Contributor

Re: Help with choosing plan

@itistj What Verizon plan doesn't deprioritize after a certain amount of data? Even checking their FAQ warns that this may happen:
"Most of the time you'll continue to enjoy the same great network experience once your line exceeds 22 GB during your billing cycle.

If you've already used 22 GB on a particular line during your current billing cycle, and are on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slower download speeds relative to another Verizon Wireless customer's experience on the same cell site at that moment.

Purchasing a data boost will not prevent your data from being temporarily slower in times of congestion."

Link: https://www.verizonwireless.com/support/beyond-unlimited-faqs/

Message 18 of 26
Teacher

Re: Help with choosing plan

Screenshot_20180119-034529.jpg

 

Screenshot_20180119-104148.jpg

 

Screenshot_20180119-104025.jpg

 

Please be sure to play attention to the times and dates on the screen shots, At&t diffently throttles my internet at least. I've called them 2 times today and both times they conveniently got cut off and no one called me back so I'll be filing a complaint with the fcc or whoever I need to file it with. 

Message 19 of 26
Contributor

Re: Help with choosing plan

AT&T is throttling data plans.  When I moved 3 years ago my data (AT&T Grandfathered Unlimited iPad Data) was fast.  It worked perfectly for about 2 years and then I started getting messages from AT&T saying that I was in the top 5% of data users with the 22GB warning.  Since then my internet data drops SIGNIFICANTLY after I hit 22GB.  Sometimes in the middle of the night (2 AM), it will run at 20-30 Mbps but all other times are <2Mbps.

 

I'm not new to this game:

 

AT&T Customers With Grandfathered Unlimited iPad Data Plans Will See Throttling

Message 20 of 26
Contributor

Re: Help with choosing plan

I too have been throttled. I'm fine with significantly slower speeds after I've surpassed 22GB AND the tower is congested, (because that's what I agreed to in the fine print) but what I've experienced in the last billing cycle is quite different. The speed has dropped and has consistently stayed slow at all hours. I'm in a rural area so I know the towers near me are not congested in the middle of the night. I seem to have noticed the sustained slow down after I got over 50G of total usage, so there must be another benchmark AT&T is using to simply throttle you till the end of your billing period. If you're going to do that, at least disclose this up front. You've disabled the popular speed test sights, youtube, netflix and many other apps you probably deem low priority. Again...disclose it all up front and there's no issue but don't bait and switch please.

Message 21 of 26
ACE - Sage

Re: Help with choosing plan

@Enigma08

You just described reprioritization due to congestion.  The fact speeds go up in the middle of the night proves it.  Throttling has no abatement till the next bill cycle.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 22 of 26
Contributor

Re: Help with choosing plan

True, true... having just switched my data plan specifically for the supposed ability to use a hotspot (?).  -sorry, but until I’m able to pose my own question  -  in the proper section(!), I won’t ask it... maybe. In the meantime... I have information to confirm this “throttling” you speak of, NicholasMassell, and it does, indeed, exist!  

Now, I changed my mind.  Since I have an iPhone 8 and the Unlimited Plus Enhanced Plan as of today, but I still am getting jerked around with the hotspot... what is tethering?  I would like to skip the tears about no On Demand for my HBO on Directv, and go straight back to my Roku, in the AM as I read earlier!   ANYONE???

Message 23 of 26

Re: Help with choosing plan

I used to not be able to tell much difference. Now when I get to the limit, I am basically without internet. No more Netflix for us.

 

Message 24 of 26
Contributor

Re: Help with choosing plan

I've been looking to see if others are having the same problems, with slow speeds on the unlimited plus plan.. I've been screwed over by AT&T many times so this shouldn't of surprised me, but I've also never spent as much as I am now, so I can have unlimited data that I can actually use. When I went with the unlimited plus plan, I told them I was looking for a data plan I wouldn't have much problems with, because we have gamers in this household, plus we mainly watch Netflix and other streaming services. I didn't want to worry about going over or having speeds too slow that we can't do anything. So I was told the unlimited plus was the best option, that it gave 22gb of high speed, then the speeds may slow after 22 in congested areas or times, but would go back up to normal speeds. I asked if 22gb was a lot, when it came to gaming and streaming, was told that it would be enough even if we spent 5-6 hours a day on multiple devices. So I said okay, was also talked into getting direct tv with it since there was a promotional offer.. Okay so everything seemed to work decent in the beginning, but now ive been on the plan for roughly a little over a year..and id have to say the last at least 7 months have sucked. First thing I noticed when speeds started to be slow all the time, was that somehow we were going through our 22gb within like 2 days, I called many times, talked to numerous people about the issue, got the run around and never got an answer of how we were going through it in 2 days when I was told it should last us most of the month if not all..so I said whatever, what can I do..but then more and more it seems or speeds just kept slowing, even when our cycle renewed with the 22, we still weren't getting "high speed". But still I put up with it, and tried to be okay with it...then more recently, I gave in and started calling again, because my wifi box that I was talked into getting also when I got my plan, because I wanted house internet and my house couldn't get the uverse, so they set me up with a homebase wifi box..anyways it wouldn't connect to the internet at all.. So there I go again being sent to person after person to get the simple question answered to why my box wasnt connecting, and they couldn't even send me to the right person, and somehow all seemed clueless as to even know what a homebase box was, till finally the last person that I talked to, just wanted to keep telling me that after 22 then your speeds may slow blah blah blah..ablah..and literally said this to me at least 10 times, while I'm trying to explain that I already know that, that slow speeds aren't the problem, the problem is its not connecting at all..then he just kept repeating the same thing, as I tried saying that I've had this service for over year, and told him to look at the average amount we use, because it's well over 22 and we've never had this problem before..well he checked, seen how much we use, then still repeated what he already said, so at that point I gave up and decided to wait it out..well it didnt start working again for 3 days.. So I'm just pretty fed up, because were paying close to 300 a month to not even have "high speed" at all.. Unfortunately where I live, I don't really have other options to switch to, so like always they just get to keep getting away with whatever...anyways sorry for the super long post, just feeling really fed up. And congrats to those of you that aren't having these problems, unfortunately there are quite a few of us that are.

Message 25 of 26
Teacher

Re: Help with choosing plan

It should be noted that the quote of 22 GB is per line.  If one device is over 22 GB then only it is subject to throttling/deprioritization.  The other devices on the plan should work normally if they have not gone over that limit.  Streaming Netflix is very high bandwidth and so does services such as Twitch.  If you have a Firestick I know that you can set the quality of the stream lower and you may find a similar setting on other devices or smart TV's.  There is no sense in downloading a show in 4k when you have a 1080p television is the point.  Likewise, streaming a 1080p video to a phone or tablet is usually overkill also which uses more data than needed.  

Message 26 of 26
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