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Unlimited Data Throttling Speeds

Tutor

Unlimited Data Throttling Speeds

Hey community, just need some clarification on the throttling. <br>So I understand that my unlimited data plan well have the LTE speeds reduce if I go over the 5GB limit. That makes perfect sense to slow down a device that is capable of 20 to 60 mb download speed. The *** is that you have to deal with half a mb (.34 mb down on LTE) when your throttled. Really att,  <br><br> I have had my unlimited data plan since 2007 and in the 7 years I have only passed my limit twice. You can see why I'm frustrated, this is probably why I will never return to att when my plan expires or recommend them to anyone. <br><br>Seriously, this is 2014 and we shouldnt have to deal with dial-up speeds on unlimited data plans. At least gives us 5 to 10mb speeds .

 

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Message 1 of 31
Contributor

Re: Unlimited Data Throttling Speeds

This is all Bogus. IT's all about Greed on the carriers side. Their very very small percentage of data users are on unlimited plans. They can not be hogging up the towers like they say they are.

 

Let me break this down and this came directly from an ATT rep on the phone with me after I complained.

 

At the begining of my billing cycle, I get and I kid you not on LTE 29MB down and roughly 10MB up which is incredible. However after, on my unlimited data plan (which mind you ATT sold me and I've been paying faithfully $30 a mo to have) hits 5GB of usage, I get choked! And when I say choked, it goes from 29MB down to .5! That is absolute insanity to punish someone that harsh. I mean they shut you out completely. Yes they say you can still use the network but you can barely check email. The phone is a near brick.

 

I hit 5.5 gigs while on vacation camping. We were using my phone to stream netflix to our TV in our camper. Should be able to right? I'm on an unlimited data plan.... NOT ! Any rate I'm capped and the people at ATT are saying I'm not. They want me to reset my iphone and restore and update it. Nope, too much hassle.


So the rep say's to me on the phone when I call and complain. "Sir you get full use of the tower until you hit 5GB. We have to cap the 5% that are hogging the tower which is why we impeed the cap". So I said, let me get this straight. During my pre 5GB usage I am getting full strength of the tower but once I hit my 5GB limit I get cut off? She say's yes. So I proceed to state, so if I drop my unlimited plan and go with a share plan I never get capped, EVER? NEVER EVER? she states "Yes that is correct". So right there goes to show that ATT wants you to go to a shared plan so you do go over. They will never cap your speeds on a shared plan because that's where they make their bread and butter on overages on the plans. So think about this.... And let me 100% clear on this.

 

 

WHO IS HOGGING THE NETWORK? EVERYONE!!!!!! Not the unlimited plans, EVERYONE! The ones that are on shared plans are still hogging the network because they never get capped.

...Sold me on the unlimited plan by scare tactics when I bought my first iPhone. You (ATT) said to me at the store, well email, and web surfing and itunes music downloads all add up fast. And they proceeded to push me to the unlimited plan, why because it was MORE MONEY! Now that 90% of your network is on shared plans you want to punish the ones that are on unlimited.  YOU (ATT) did this, you shoved unlimited plans down all our throats and now you have the nerve to punish the remaining  and choke the speeds.

 

All I can say is the T-Mobil $100 a month for unlimited texts and calling and 10GB of data is looking pretty sweet right now! Sprint is doing the same.

 

I might be in the market for a new phone and a new provider. And sadly I've been with ATT since they bough Singular wireless....

 

Fight back everyone. Only way to get them to listen.

 

[Legal discussions are not permitted per the Guidelines]

Message 16 of 31
Contributor

Re: Unlimited Data Throttling Speeds

Also I forgot to add the nail in the coffin on this topic or at least my earlier reply.


I have many friends who were now directed (by ATT's direction) to go to a shared plan. "Oh you'll save all this money and yada yada yada"......

 

Everyone I have talked to state that they get hit EVERY month with overage fees now that they switched to shared plans! Kid you NOT.

 

They even went back and checked their prior 12 month usage for data and never went over 10GB on all phones combined on the shared plan but convienently on the shared plan go over 10GB every month there after!

You tell me.......Does that seem fair. I will ride out my unlimted plan until I switch to a new carrier. I pray ATT fixes this on their side. Before they get hit with a much larger suit.


I understand capping but cap at 1/4 of the area speed not kill the customers service near completely. You give them just enough data so they have some shred of usage capability. This also protects you, the provider that you can still say " Well they have service and can still access the network".  However you choke them into the ground. Doing this makes them want to leave you not change their plans. Think about that.

Message 17 of 31
Tutor

Read the definition of unlimited att.

Read the definition of unlimited att.
Message 18 of 31
ACE - Expert

Re: Read the definition of unlimited att.

Read your terms of service. They have language in there about a fair use pollicy that can limit so called unlimited. It is unlimited up to of what AT&T considers fair use.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 31
Scholar

Re: Read the definition of unlimited att.

AT&T is just out to make more money. I have 2 unlimited lines and moving over to your shared plan will cost me way more than the $137 after FAN I'm paying now so don't give me that I'll save money. I only go over my 5gb cap from time to time yet those on the share plan can stream all day and use far more data than me and not get capped. Sounds like you hate your customers being on Unlimited but when the iPhone first came out you couldn't wait to get us to sign up. I remember when it started out at $20, then you up it too $30. Then along came the CAP at 5gb. We all know AT&T make extra money on overage charges and the new line fees on the family plan. The replies from the AT&T CSR are just the same old company line. It's funny but when I talk to the CSR on the phone, they will tell me the real deal and yes it sucks for me but on a public fourm you get the company line. Even the mods on this fourm call it "So Called Unlimited". Thats because it's not.

Message 20 of 31
Contributor

Re: Unlimited Data Throttling Speeds

It seems this person knows something more than I do, I previously never heard of throttoling speeds, so I learned something, Yesterday I witnessed my movie ordered through dish go to near nothing speeds ( it basically just stopped the show , and stopped again and again.) but my wireless usage counter went into high speed. Being ignorant about this I called Att, and I will call again today per their advice, but in the mean time I was very satisfied with the woman att representatives handling of my case. Today I call  to get my wireless to reset  back to zero, no big thing, I think..It's interesting hearing from others about their stories. As it now stands I'm a happy customer, but I'm still in the dark about how to get movies ordered on demand without the problem of stop and go. I'm out of any cable service area so I must go wireless.     If any one can get me an answer to my darkness, I'd like to get in the light, I'd very much appreciate it?  

Message 21 of 31
Contributor

The problem I have is that AT&T says the reason for the t...

The problem I have is that AT&T says the reason for the throttling is there isn't enough bandwidth. But if you pay for s plan that is more. Suddenly there is plenty of bandwidth for everyone. So basically the problem only exists for people who are grandfathered in on an unlimited plan. (Like me). The shared plans are more expensive than the $30.00 "unlimited" plan plus the $20.00 unlimited text and any wireless phone unlimited calling plan. I have been with AT&T since 1996. I was with them through the change to Cingular and then back to AT&T. So you're telling me after being a customer for 18 years, it's not even worth them to give me actual unlimited data. The thing that really gets me is that when it's not throttled you get about 20 megs per second downloads. And when throttled. .5. That's useless speed and I think it's A terrible way to treat a loyal customer.
Message 22 of 31
Scholar

For $105 you get 6 GB of data. Plus taxes and fees. This...

For $105 you get 6 GB of data. Plus taxes and fees. This is if you haven't signed a 2 year contract since earlier this year I believe it was. So it's not that bad of a deal.
Message 23 of 31
Teacher

Re: Unlimited Data Throttling Speeds

[Per Guidelines:  Keep it Relevant and Appropriate]. You would, of course, have to do a little bit of math but, it's not unlimited if they are limiting how much data you could transfer... they might say they aren't limiting the AMOUNT of data but merely the SPEED but if you use a simple formula (amount = speed x time) it becomes clear that they have in fact limited the amount of data in a roundabout way. You can only download a certain amount of data at that speed in the span of a month. {keep it courteous}

 

Message 24 of 31
Contributor

Re: Unlimited Data Throttling Speeds

I have been with AT&T since 2001 (Cingular Wireless). I have been forced to get the unlimited data when I had blackberry, then the iphone back in 2007. 3 years later, AT& T claimed they don't have enough spectrum to feed all data hungry devices. now all of the sudden, spectrum exit for selected customers while it doesnt exit for the others. AT&T argument to FCC that they need to throttle once you reach certain limit. ok, that is fine for network optimization. what difference does it make what data plan I am on, I am congesting the network, I am congesting the network. it seems this only applies when you have an unlimited plan. for some reason, $$$ removes the congestion. enough with lies.

 

Take care

Message 25 of 31
ACE - Master

Re: Unlimited Data Throttling Speeds


hmel0001 wrote:

I have been with AT&T since 2001 (Cingular Wireless). I have been forced to get the unlimited data when I had blackberry, then the iphone back in 2007. 3 years later, AT& T claimed they don't have enough spectrum to feed all data hungry devices. now all of the sudden, spectrum exit for selected customers while it doesnt exit for the others. AT&T argument to FCC that they need to throttle once you reach certain limit. ok, that is fine for network optimization. what difference does it make what data plan I am on, I am congesting the network, I am congesting the network. it seems this only applies when you have an unlimited plan. for some reason, $$$ removes the congestion. enough with lies.

 

Take care


They are not saying that if you pay more money, it's no longer congested.  They are saying that it is not cost effective for them to sell you unlimited high speed bandwidth at a low fixed price.  If you are willing to pay for what you want to use, then they offer you higher bandwidth speeds.  It really isn't any different than them selling 3Mbps home internet service for elss than they sell 45Mbps home service.  You pay more for faster service. 

 

With the newer rate plans, you may not even be paying more for that faster service.  While I was on my old unlimited data plan, I was paying $69.99 for my 700 min talk time, plus $30 for unlimited data, plus $20 for unlimited SMS.  That came out to be $119.99 plus taxes & fees.  I moved to a Mobile Share plan for $100 for 10GB of data, plus $15 for unlimited talk & SMS coming out to $115 plus taxes & fees.  The new Mobile Share plan costs $4.99 less, but it give 10GB of full speed data access, and charges $15/GB if I go over 10GB.  If I play the games that others have, I can even bump that 10GB up to 20GB if I do it before the end of the month, even though they are only offering the "double your data" on the 15GB and higher data plans.  Doing that would give me 20GB of full speed data for just $4.99 less than I was paying for far less service with my unlimited data plan which throttled at 5GB, and only gave me 700 minutes talk time per month.  You're right, switching to the newer plans is a rip-off for me since they give me more data at faster speeds for less money per month...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 31
Contributor

Re: Unlimited Data Throttling Speeds

The bottom line is that att at one point used the unlimited plan as a positive for their company. They made money off of unlimited customers more expensive monthly fee. Now that times have changed and they didn't have the foresight to see that they would lose money in the future, they are trying to "take their ball and go home" because they aren't getting their way anymore. The money they are "losing" by honoring unlimited plans is not really money that they are losing. They are actually now earning the money they were taking before high data use was necessary. If they didn't throttle data speeds on unlimited plans when it was the most expensive choice, they shouldn't be throttling it now. The FCC obviously agrees with that[Edited to comply with Guidelines]. Att should just realize that they either made more money than they were supposed to early on, or that a business decision to offer unlimited data was a poor decision. Throttling speeds is acting like the daddy that says, "because I said so." Except a good business doesn't treat people that way.

Message 27 of 31
Contributor

As a former AT&T employee who has to deal with throttling...

As a former AT&T employee who has to deal with throttling I can tell you from experience that it has nothing to do with available bandwidth or technology. It's about money.
Message 28 of 31
Contributor

Re: As a former AT

It is pretty obvious. They do not throttle people with 30mb share plans.
Message 29 of 31
Contributor

Re: Unlimited Data Throttling Speeds

It's been ridiculous. I am in the process of leaving AT&T. I have tested my data speed everyday for three months. At beginning of the month, I get around 15-25 Mbps, but by the 17th of the month I am 0.2-0.35 Mbps. It takes a single photo on Facebook 8-15 seconds to load. It's outrageous. Another cell provider has promised me a much better rate and the first 6 months free if I'm willing to speak against AT&T. I wouldn't mind if I were getting 5 Mbps but at this speed, I can't do anything with work or stay productive. AT&T has really gone downhill.

 

Remember, to file a complaint with BOTH the FCC and the FTC. They are suing AT&T and I have contacted the teams leading the suit to join them to make sure AT&T stops this and reimburses us.

Message 30 of 31
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