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Unlimited Data Plan and Personal Hotspot possible?

Unlimited Data Plan and Personal Hotspot possible?

Hello all,

 

I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. 

 

Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.

 

Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.

 

Appreciated.

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Message 1 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?

I guess my question is: 

How much untethered data do you use?

 

  1. If it's a huge amount, that's why they don't want you to tether, you're already getting way more data than average so why would they encourage you to use more?
  2. If it's a small amount, switch to the Mobile Share plan and have it work, you might actually save money.

I just dumped my unlimited (grandfathered plan) and switched my 3 lines to a Mobile Share plan and I've got way more data than I've EVER used and we all can tether, rollover and more (and do it for free in 2 more countries than we used to!).  It's pretty close to the same price (even factoring in phone costs) to the old plan.

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Message 121 of 164
ACE - Sage

Re: Unlimited Data Plan and Personal Hotspot possible?

My phone recognizes tethered use...  But does the ATT system know?

 

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(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 122 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?

 These options have tethering, compare the prices:

 

FYI, if you use more than the 22GB a month, then these suggested plans aren't for you.

 

They have rollover, tethering, unlimited calling/text, texting to 180+ countries and the higher data plan has Canada and Mexico roaming (but you have to ask for it); you might be able to get it on a lower plan too, I'm not certain I've never had to ask.

 

  • You can get 10GB of rollover Mobile Share Value for $80 + $15 (for the line), that's $95 and it's $5 less than the unlimited plan. Yes, it's not unlimited but if you're only going to use 4-6GB a month it might as well be. (You do need to call retention to get this plan, but it's an option).
  • You could get 20GB of rollover Mobile Share Value for $100 + $15 (for the line), that's $115 and while that's more than the unlimited plan, you can tether and many people say they would pay an extra price to turn that on, $15 seems reasonable. (You do need to call retention to get this plan or they only give you 15GB).
  • Assuming you have two people and don't need huge amounts of data, you can add a second line for $15 instead of $40 (for unlimited) and you're back under the price of unlimited.

Personally, if I use more 10 GB in a month, it's probably because I'm impatient and I'm downloading HD video while on the go instead of waiting until I get home.

 

You always have the option to buy higher data plans (call retention, they have much better pricing).

 

No, it's NOT unlimited, but it has the features that some of you want. And if I'm checking forums and news on my laptop, I'm not checking that same info on my phone so some of the data I use while tethering is not extra data use (it's data on a different device use)...

 

We used to have a 700 minute phone plan, but we always called it "unlimited" because with M2M and A-List it was more minutes than we could use, we made about 2,000+ minutes a month in calls and generally rolled over 400-500 minutes.  We could have paid for more, but since we didn't use more, why pay for it?

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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Message 123 of 164
Employee

Re: Unlimited Data Plan and Personal Hotspot possible?

Exactly. I am not on the unlimited plan because the 15GB MSV is more than what I need. It allows me to tether when needed (and I have a slow 3MB/s DSL connection at home so I tend to use it more often than not) plus I am able to surf and stream music out and about with no worries. With 5 lines it's far cheaper than unlimited too.

 

The problem is too many people think cellular data is a suitable substitute for wired home internet and want to use 100+ gigabytes per month. No one has a mobile network that can sustain that type of traffic. Bandwidth is expensive, contrary to what people want to believe.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 124 of 164
Contributor

Re: Unlimited Data Plan and Personal Hotspot possible?

The Amber person is.Correct. I have both the wireless and uverse With art. My bills are suppose to be due the 1st And only of them  one is. My wireless 248 for some reason. Uverus bill is 548 And no reason for either. I even told the rep That my bills can't go over 200 for one and 195 for the other. That's with taxs. And Am way pass both thos. And my cable Keep a going out ever other month and am annoyed about that. So I'm March Am taken my witless business some where cheaper and that has unlimited that can mobile hot spot.

Now it time 1hour to post this.

Message 125 of 164
Anonymous
Not applicable

Re: Unlimited Data Plan and Personal Hotspot possible?

Every other carrier with unlimited data has the option to add a hotspot (costs extra). ATT is always behind, and there customer service sucks. We got att and dirrectv, and have regretted it since. ATT and dirrectv are supposed to work together, but they don't. If you are reading this stay away. We are stuck in a two year contract, and switching ASAP. We have been loyal att customers for over 14 years. All of the good deals go to new customers. We might as well leave, and come back to get a better deal.
Message 126 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


@Anonymous wrote:
Every other carrier with unlimited data has the option to add a hotspot (costs extra). 

AT&T doesn't have that feature, sorry.

 


@Custmer123 wrote:
We got att and dirrectv, and have regretted it since. ATT and dirrectv are supposed to work together, but they don't. 

In what way are they supposed to work together?

 


@Custmer123 wrote:
We are stuck in a two year contract, and switching ASAP. 

Why are you stuck in a contract? What did you sign up for?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
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Message 127 of 164
Anonymous
Not applicable

Re: Unlimited Data Plan and Personal Hotspot possible?

That is why I said, "every other carrier with unlimited data has the option to have a hotspot (costs extra) ". ATT and dirrectv have special deals like if you get Dirrectv and ATT you can get unlimited data. When we called ATT to get this plan we kept getting transferred and disconnected. We currently are stuck in a two year contract with dirrectv. We currently have ATT next and it is basically a two year contact because you can't leave unless you pay it off. We now have to pay $100 per line for the unlimited data and $60 for dirrectv. This price is way more then what was promised over the phone, but since we got disconnected we were unable to get the promised price of $200 per month for everything.
Message 128 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


@Anonymous wrote:
That is why I said, "every other carrier with unlimited data has the option to have a hotspot (costs extra) ". ATT and dirrectv have special deals like if you get Dirrectv and ATT you can get unlimited data. When we called ATT to get this plan we kept getting transferred and disconnected. We currently are stuck in a two year contract with dirrectv. We currently have ATT next and it is basically a two year contact because you can't leave unless you pay it off. We now have to pay $100 per line for the unlimited data and $60 for dirrectv. This price is way more then what was promised over the phone, but since we got disconnected we were unable to get the promised price of $200 per month for everything.

I hear what you're saying about the tethering, but you signed up with the carrier that doesn't have this option. (You've said this twice now, but I'm not sure why).

 

The unlimited plan is $100 for the first line + $40 additional lines (4th line free). If they are charging something else, please be more specific.  (This does not inlclude the phone costs).

 

If you switch carriers, many have switcher plans to pay off your phones for you.

 

If you're not using unlimited amounts of data, it might be cheaper for you to get a limited data plan.

 

If you want to leave, I'm not sure why you stuck yourself with new contracts.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 129 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


@Gary L wrote:
The unlimited plan is $100 + $40 a line (4th line free). If they are charging something else, please be more specific.  (This does not inlclude the phone costs).

   


Just to be clear, that $100 includes the first line. It might be more accuate to state "The unlimited plan is $100 for the first line + $40 for each additional line (4th line free)."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 130 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


@sandblaster wrote:
Just to be clear, that $100 includes the first line. It might be more accuate to state "The unlimited plan is $100 for the first line + $40 for each additional line (4th line free)."

 

Yes (fixed).

 

But they're writing they're paying $100 per line, so something is WAY wrong at their end.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 131 of 164
ACE - Sage

Re: Unlimited Data Plan and Personal Hotspot possible?

@Anonymous

most people take the unlimited data option with ATT and Direct TV because those other networks don't reach them and they have no broadband internet options.  If they need Internet on other devices they purchase a limited plan for a data only hotspot and use it as little as possible.

 

Im going to guess you don't get T-Mobile or Sprint or home internet connection where you live, or you wouldn't be using ATT.   This is the hand dealt based on location.  (Where real estate is dirt cheap, so it's a trade off)

 

ATT has no reason to offer the same plans as Sprint and T-Mobile, because those carriers don't cover places ATT does cover.  Sprint and T-mobile still fight for customers in areas they do cover, because they don't cover it all that well.

 

If T-Mobile keeps going, they might start giving ATT some real competition.  Until then, your options are relocate or deal with what is available to you.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 132 of 164
Contributor

Re: Unlimited Data Plan and Personal Hotspot possible?

Since AT&T is now charging an additional $5 per line for this plan I am very disappointed that they have not resolved the issue of setting up a personal hotspot with the plan. I really hope that AT&T would be wise enough to review this and come with a proper resolution for their loyal customers.
Message 133 of 164
ACE - Sage

Re: Unlimited Data Plan and Personal Hotspot possible?


@cbramsey wrote:
Since AT&T is now charging an additional $5 per line for this plan I am very disappointed that they have not resolved the issue of setting up a personal hotspot with the plan. I really hope that AT&T would be wise enough to review this and come with a proper resolution for their loyal customers.

ATT is charging $5 more for the grandfathered plan, raising it to the same price as the new unlimited plan.  If you are surprised, you might be a bit delusional.... I could see it coming.  I would be mildly surprised if it goes up again, and again, to match the $50 Verizon charges.  

No tethering isn't an "issue" (as in problem) and ATT has no intention of changing.  

ATT knows very well people that say they "need the plan, because they have no other source of Internet".  Riiiiight..... This means they will use several hundred gigs of data tethering the entire house, using cellular to substitute for home internet.  

This is the problem Verizon has with a handful of customers.  Those customers are being threatened with termination.  

ATT learned from mistakes of others.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 134 of 164
ACE - Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


@cbramsey wrote:
Since AT&T is now charging an additional $5 per line for this plan I am very disappointed that they have not resolved the issue of setting up a personal hotspot with the plan. I really hope that AT&T would be wise enough to review this and come with a proper resolution for their loyal customers.

There is NOTHING to resolve. I'll be shocked if they ever come out with what you consider to be "proper resolution".

 

All their loyal customers that chose to get a non-unlimited plan can tether just fine. I would think that it is resolved in their eyes.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 135 of 164
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