Ask a question
Search in Wireless Forums

Wireless Forum

Posted Jan 29, 2013
11:31:37 AM
Unlimited Data Plan and Personal Hotspot possible?

Hello all,

 

I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. 

 

Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.

 

Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.

 

Appreciated.

Hello all,

 

I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. 

 

Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.

 

Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.

 

Appreciated.

0
(0)
  • Rate this reply
View profile
Solved
Feb 5, 2014 9:40:21 AM
0
(0)
Community Support
Edited by ATTJulieCS on Sep 8, 2014 at 1:16:51 PM

Hi there everyone. Thanks for your posts! Though tethering is not available on grandfathered unlimited plans, and some other grandfathered plans, it is available with all Mobile Share plans on capable devices. When visiting this site, click on See Plan Details for complete details.

 

Hope this helps!

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

Unlimited Data Plan and Personal Hotspot possible?

342,328 views
125 replies
(12) Me too
(12) Me too
Reply
View all replies
(125)
0
(0)
  • Rate this reply
View profile
Mar 2, 2014 5:49:43 AM
0
(0)
Tutor
Gotta Ask... Do U NOT Get Like 15 Txts b/f UR Plan Renewal Date, Evn tho'
ur Auto Pay? Cuz, I STILL DO! Ck ur Balance When UR Pmt iz Set ta come out
ur acct on "att.com/mygophone". Using UR MOBILE # W/OUT DASHES OR THA 1 N
FRONT. IF U DON'T WANNA BOTHER... KILL 2 BIRDS 1 STONE. DIAL "611" THIS
WILL OR SHOULD GIVE U A $$ BALANCE... Wanna Speak TO A LIVE PERSON: After
getting Balance n also Will Give Data in GB's PRESS #4 THEN #0! N VIOLA...
Tha Auto Voice Will Ask UR ISSUE SOOO That She Can Direct UR Call to tha
Rite Dept. I HOPE THAT HELPS, TRULY! N THOSE OPTIONS FOR GETTIN SUMONE ON
611, WHEN CUSTOMER CARE, Really DUZN'T... R N UR ORIGINAL 4 BOOKS U
GOT(WELL I GOT 4 THAT DIDN'T TELL ME INYTHING!! I LEARNED BY ORDERING
ANDROID BOOKS FOR MY DEVICE) SO PRETTY DARN SURE I HAVE NOT TOLE AT& T
SECRET INFO HERE!
( RollnMyI's n Sarcasm )

FiercelyAblaze
Gotta Ask... Do U NOT Get Like 15 Txts b/f UR Plan Renewal Date, Evn tho'
ur Auto Pay? Cuz, I STILL DO! Ck ur Balance When UR Pmt iz Set ta come out
ur acct on "att.com/mygophone". Using UR MOBILE # W/OUT DASHES OR THA 1 N
FRONT. IF U DON'T WANNA BOTHER... KILL 2 BIRDS 1 STONE. DIAL "611" THIS
WILL OR SHOULD GIVE U A $$ BALANCE... Wanna Speak TO A LIVE PERSON: After
getting Balance n also Will Give Data in GB's PRESS #4 THEN #0! N VIOLA...
Tha Auto Voice Will Ask UR ISSUE SOOO That She Can Direct UR Call to tha
Rite Dept. I HOPE THAT HELPS, TRULY! N THOSE OPTIONS FOR GETTIN SUMONE ON
611, WHEN CUSTOMER CARE, Really DUZN'T... R N UR ORIGINAL 4 BOOKS U
GOT(WELL I GOT 4 THAT DIDN'T TELL ME INYTHING!! I LEARNED BY ORDERING
ANDROID BOOKS FOR MY DEVICE) SO PRETTY DARN SURE I HAVE NOT TOLE AT& T
SECRET INFO HERE!
( RollnMyI's n Sarcasm )

FiercelyAblaze

Re: Unlimited Data Plan and Personal Hotspot possible?

31 of 126 (11,098 Views)
0
(0)
  • Rate this reply
View profile
Mar 19, 2014 11:22:40 AM
0
(0)
Tutor
can't read/understand what you are yelling
can't read/understand what you are yelling

Re: Unlimited Data Plan and Personal Hotspot possible?

32 of 126 (10,882 Views)
0
(0)
  • Rate this reply
View profile
Mar 21, 2014 10:44:46 PM
0
(0)
Employee
Just like the old old old nation plans that gave unlimited calling in the same area codes but had long distance to other area codes the plans have certain restrictions. Unlimited data plans never included Tethering, furthermore can you imagine the bandwidth and latency issues everyone without an unlimited plan (even those with unlimited and Tethering) would experience if everyone who had unlimited was constantly Tethering their computers and tablets and so on? Anyone with an unlimited plan is grandfathered on their plan AND their restrictions. Check your data usage and switch to mobile share if Tethering is that important, you probably would pay less and still have more than enough data.
Just like the old old old nation plans that gave unlimited calling in the same area codes but had long distance to other area codes the plans have certain restrictions. Unlimited data plans never included Tethering, furthermore can you imagine the bandwidth and latency issues everyone without an unlimited plan (even those with unlimited and Tethering) would experience if everyone who had unlimited was constantly Tethering their computers and tablets and so on? Anyone with an unlimited plan is grandfathered on their plan AND their restrictions. Check your data usage and switch to mobile share if Tethering is that important, you probably would pay less and still have more than enough data.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unlimited Data Plan and Personal Hotspot possible?

33 of 126 (10,836 Views)
0
(0)
  • Rate this reply
View profile
Mar 22, 2014 6:00:16 AM
0
(0)
Tutor
Sorry, I get a lil excited, over excited, when I see people havan a problem n I hav a possible solution that wurkd for me. I wasn't meaning ta look like I wuz yelling. In one of my AT&T books, of tha 4 that came w/ ma new smartphone, in sum smaller print was written how 2 "Speak to Sumone n Customer Service". An Actual Person!! I had marked a note by THIS entry. For Sure! When u dial 611, it'z completely automated ta giv u UR acct balance n the remaining Gigabytes left n ur pre-purchased data balance. Then offers u other automated options....If after u heer ur data balance u immediately press the #4, the voice will say sumthan about shopping... Ignore Her n Press "0". She will then say something to the affect of: "Oh, You need someone in our Customer Service Department." N, U R on your way ta a Real Person. But, I hav had sum pretty "hairy" experiences there az w/ any Customer Service Center. N az U've ben reedn heer. Being Able to Understand tha Reps haz ben the most common az well az them not knowing anything about AT&T n their Plans n Services! YEAH! I finally DID get MY issue resolved. After jumping thru many hoops for TechSupport, come ta find out my new smartphone was a bad device n Warranty Service Replaced It. But I am still not treated w/ quite the same welcoming warmth n kindness az I was n the first couple months a my new service w/ AT&T. The main reason I left my former service when my contract wuz up.
Now I am glad I don't hafta contact them very often az my Warranty Replaced Phone Works Great! Like it should hav from purchase! N I can say something good... There R sum stellar agents on tha phone that will go Above n Beyond. Wish others would @ least try or call back when tha call iz disconnected n they can. They hav ALL ur info rite n front of them on their computer. N I hav had sum to call back when I had an issue, about a week later, to see how n what, if anything was better!
Sorry, I get a lil excited, over excited, when I see people havan a problem n I hav a possible solution that wurkd for me. I wasn't meaning ta look like I wuz yelling. In one of my AT&T books, of tha 4 that came w/ ma new smartphone, in sum smaller print was written how 2 "Speak to Sumone n Customer Service". An Actual Person!! I had marked a note by THIS entry. For Sure! When u dial 611, it'z completely automated ta giv u UR acct balance n the remaining Gigabytes left n ur pre-purchased data balance. Then offers u other automated options....If after u heer ur data balance u immediately press the #4, the voice will say sumthan about shopping... Ignore Her n Press "0". She will then say something to the affect of: "Oh, You need someone in our Customer Service Department." N, U R on your way ta a Real Person. But, I hav had sum pretty "hairy" experiences there az w/ any Customer Service Center. N az U've ben reedn heer. Being Able to Understand tha Reps haz ben the most common az well az them not knowing anything about AT&T n their Plans n Services! YEAH! I finally DID get MY issue resolved. After jumping thru many hoops for TechSupport, come ta find out my new smartphone was a bad device n Warranty Service Replaced It. But I am still not treated w/ quite the same welcoming warmth n kindness az I was n the first couple months a my new service w/ AT&T. The main reason I left my former service when my contract wuz up.
Now I am glad I don't hafta contact them very often az my Warranty Replaced Phone Works Great! Like it should hav from purchase! N I can say something good... There R sum stellar agents on tha phone that will go Above n Beyond. Wish others would @ least try or call back when tha call iz disconnected n they can. They hav ALL ur info rite n front of them on their computer. N I hav had sum to call back when I had an issue, about a week later, to see how n what, if anything was better!

Re: Unlimited Data Plan and Personal Hotspot possible?

34 of 126 (10,814 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Mar 22, 2014 7:21:16 AM
0
(0)
Former Employee

FiercelyAblaze wrote:
Sorry, I get a lil excited, over excited, when I see people havan a problem n I hav a possible solution that wurkd for me. I wasn't meaning ta look like I wuz yelling. In one of my AT&T books, of tha 4 that came w/ ma new smartphone, in sum smaller print was written how 2 "Speak to Sumone n Customer Service". An Actual Person!! I had marked a note by THIS entry. For Sure! When u dial 611, it'z completely automated ta giv u UR acct balance n the remaining Gigabytes left n ur pre-purchased data balance. Then offers u other automated options....If after u heer ur data balance u immediately press the #4, the voice will say sumthan about shopping... Ignore Her n Press "0". She will then say something to the affect of: "Oh, You need someone in our Customer Service Department." N, U R on your way ta a Real Person. But, I hav had sum pretty "hairy" experiences there az w/ any Customer Service Center. N az U've ben reedn heer. Being Able to Understand tha Reps haz ben the most common az well az them not knowing anything about AT&T n their Plans n Services! YEAH! I finally DID get MY issue resolved. After jumping thru many hoops for TechSupport, come ta find out my new smartphone was a bad device n Warranty Service Replaced It. But I am still not treated w/ quite the same welcoming warmth n kindness az I was n the first couple months a my new service w/ AT&T. The main reason I left my former service when my contract wuz up.
Now I am glad I don't hafta contact them very often az my Warranty Replaced Phone Works Great! Like it should hav from purchase! N I can say something good... There R sum stellar agents on tha phone that will go Above n Beyond. Wish others would @ least try or call back when tha call iz disconnected n they can. They hav ALL ur info rite n front of them on their computer. N I hav had sum to call back when I had an issue, about a week later, to see how n what, if anything was better!

Must be a generation gap. Even without the caps, I have no idea what you are trying to say. 


FiercelyAblaze wrote:
Sorry, I get a lil excited, over excited, when I see people havan a problem n I hav a possible solution that wurkd for me. I wasn't meaning ta look like I wuz yelling. In one of my AT&T books, of tha 4 that came w/ ma new smartphone, in sum smaller print was written how 2 "Speak to Sumone n Customer Service". An Actual Person!! I had marked a note by THIS entry. For Sure! When u dial 611, it'z completely automated ta giv u UR acct balance n the remaining Gigabytes left n ur pre-purchased data balance. Then offers u other automated options....If after u heer ur data balance u immediately press the #4, the voice will say sumthan about shopping... Ignore Her n Press "0". She will then say something to the affect of: "Oh, You need someone in our Customer Service Department." N, U R on your way ta a Real Person. But, I hav had sum pretty "hairy" experiences there az w/ any Customer Service Center. N az U've ben reedn heer. Being Able to Understand tha Reps haz ben the most common az well az them not knowing anything about AT&T n their Plans n Services! YEAH! I finally DID get MY issue resolved. After jumping thru many hoops for TechSupport, come ta find out my new smartphone was a bad device n Warranty Service Replaced It. But I am still not treated w/ quite the same welcoming warmth n kindness az I was n the first couple months a my new service w/ AT&T. The main reason I left my former service when my contract wuz up.
Now I am glad I don't hafta contact them very often az my Warranty Replaced Phone Works Great! Like it should hav from purchase! N I can say something good... There R sum stellar agents on tha phone that will go Above n Beyond. Wish others would @ least try or call back when tha call iz disconnected n they can. They hav ALL ur info rite n front of them on their computer. N I hav had sum to call back when I had an issue, about a week later, to see how n what, if anything was better!

Must be a generation gap. Even without the caps, I have no idea what you are trying to say. 

Re: Unlimited Data Plan and Personal Hotspot possible?

35 of 126 (10,805 Views)
0
(0)
  • Rate this reply
View profile
Mar 24, 2014 7:48:34 AM
0
(0)
Tutor
You just proved ma point Sir. Generation Gap? Are ya almost a hundred years old? U don't text much, do you? Or is it Ma'am? So very sorry about this huge misunderstanding. If, in the future, I may know something that could help someone...
I won't know anything about the issue. As I will no longer visit the forums. Thank You.
You just proved ma point Sir. Generation Gap? Are ya almost a hundred years old? U don't text much, do you? Or is it Ma'am? So very sorry about this huge misunderstanding. If, in the future, I may know something that could help someone...
I won't know anything about the issue. As I will no longer visit the forums. Thank You.

Re: Unlimited Data Plan and Personal Hotspot possible?

36 of 126 (10,777 Views)
0
(0)
  • Rate this reply
View profile
Mar 24, 2014 12:22:44 PM
0
(0)
Contributor
Edited by Phil-101 on Mar 24, 2014 at 1:14:39 PM

This is another way AT&T is trying to strong arm customers to move away from the Unlimited data plan.

 

[Legal discussions are not permitted per the Guidelines]

This is another way AT&T is trying to strong arm customers to move away from the Unlimited data plan.

 

[Legal discussions are not permitted per the Guidelines]

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]
37 of 126 (10,763 Views)
0
(0)
  • Rate this reply
View profile
Mar 25, 2014 4:50:39 PM
0
(0)
Expert

golfer4fun wrote:

This is another way AT&T is trying to strong arm customers to move away from the Unlimited data plan.

 

[Legal discussions are not permitted per the Guidelines]


Actually no, tethering has never been available to the consumer level unlimited data plan, there was a enterprise version that was about 25.00 higher that allowed somewhere around 5GB for tethering


golfer4fun wrote:

This is another way AT&T is trying to strong arm customers to move away from the Unlimited data plan.

 

[Legal discussions are not permitted per the Guidelines]


Actually no, tethering has never been available to the consumer level unlimited data plan, there was a enterprise version that was about 25.00 higher that allowed somewhere around 5GB for tethering

Re: Unlimited Data Plan and Personal Hotspot possible?

38 of 126 (10,695 Views)
0
(0)
  • Rate this reply
View profile
Mar 27, 2014 12:20:39 PM
0
(0)
Employee
Edited by loganic on Mar 27, 2014 at 12:23:40 PM

Yes, yes it is. AT&T is trying to make the new plans/offers more and more attractive, not just to grandfathered unlimited customers, but everyone.

One day you may decide it's worth it to change. There's nothing wrong with that. Just like there's nothing wrong with keeping your old services exactly the same. (both for you to keep them, and AT&T to keep them the same)

 

Whether it's tethering, facetime, some brand new X & Y service, it would be nice to have them, but there's no reasonable expectation you should expect to get them, without keeping up with the new plans

 

As for the generation gap, I have done texting quite a bit as a teen, but don't write that way in a unless I'm trying to keep it under 150 characters and even then rarely. It's an eyesore to read/make sense of.

-Alex

Yes, yes it is. AT&T is trying to make the new plans/offers more and more attractive, not just to grandfathered unlimited customers, but everyone.

One day you may decide it's worth it to change. There's nothing wrong with that. Just like there's nothing wrong with keeping your old services exactly the same. (both for you to keep them, and AT&T to keep them the same)

 

Whether it's tethering, facetime, some brand new X & Y service, it would be nice to have them, but there's no reasonable expectation you should expect to get them, without keeping up with the new plans

 

As for the generation gap, I have done texting quite a bit as a teen, but don't write that way in a unless I'm trying to keep it under 150 characters and even then rarely. It's an eyesore to read/make sense of.

-Alex

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]
39 of 126 (10,658 Views)
0
(0)
  • Rate this reply
View profile
Mar 27, 2014 4:45:48 PM
0
(0)
Teacher

I just switched from my unlimited data as I could get 10GB for my two lines with unlimited call and text WITH tethering for less! If you want tethering so you don't have to have home internet, that's not what it's for! It's for the occasional tethering not as a primary ISP. You all need to get wifi at home is all. 

I just switched from my unlimited data as I could get 10GB for my two lines with unlimited call and text WITH tethering for less! If you want tethering so you don't have to have home internet, that's not what it's for! It's for the occasional tethering not as a primary ISP. You all need to get wifi at home is all. 

Re: Unlimited Data Plan and Personal Hotspot possible?

40 of 126 (10,647 Views)
0
(0)
  • Rate this reply
View profile
Mar 27, 2014 5:13:34 PM
0
(0)
Employee

Jwil736 wrote:

I just switched from my unlimited data as I could get 10GB for my two lines with unlimited call and text WITH tethering for less! If you want tethering so you don't have to have home internet, that's not what it's for! It's for the occasional tethering not as a primary ISP. You all need to get wifi at home is all. 


^ That right there is exactly what AT&T is trying to avoid ^


Jwil736 wrote:

I just switched from my unlimited data as I could get 10GB for my two lines with unlimited call and text WITH tethering for less! If you want tethering so you don't have to have home internet, that's not what it's for! It's for the occasional tethering not as a primary ISP. You all need to get wifi at home is all. 


^ That right there is exactly what AT&T is trying to avoid ^

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unlimited Data Plan and Personal Hotspot possible?

41 of 126 (10,643 Views)
0
(0)
  • Rate this reply
View profile
May 26, 2014 6:52:23 AM
0
(0)
Contributor

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.

Re: Unlimited Data Plan and Personal Hotspot possible?

42 of 126 (9,929 Views)
0
(0)
  • Rate this reply
View profile
May 26, 2014 7:39:14 AM
0
(0)
Former Employee

dontheman wrote:

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.


I gave up unlimited data and switched to mobile share pretty much for the same reasons. Both my wife and I have used the mobile hotspot when traveling for our wifi only iPads. It is a very nice option to have. Just be advised that if you switch you are pretty much committed to paying full price for a new phone when it is time to upgrade.

 


dontheman wrote:

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.


I gave up unlimited data and switched to mobile share pretty much for the same reasons. Both my wife and I have used the mobile hotspot when traveling for our wifi only iPads. It is a very nice option to have. Just be advised that if you switch you are pretty much committed to paying full price for a new phone when it is time to upgrade.

 

Re: Unlimited Data Plan and Personal Hotspot possible?

43 of 126 (9,924 Views)
0
(0)
  • Rate this reply
View profile
May 26, 2014 8:43:33 AM
0
(0)
Teacher
Ask about the price increase when you upgrade the phone. That's what I was told as I dug for more answers. The price looked lower but returned higher if/when I upgrade. This is for the folks who like to upgrade to new tech at every new update. I'm not one of them it hasn't made financial sense to change my plan yet still waiting for ATT to support those who are loyal with a good plan that's balanced.

Sent from my iPad
Ask about the price increase when you upgrade the phone. That's what I was told as I dug for more answers. The price looked lower but returned higher if/when I upgrade. This is for the folks who like to upgrade to new tech at every new update. I'm not one of them it hasn't made financial sense to change my plan yet still waiting for ATT to support those who are loyal with a good plan that's balanced.

Sent from my iPad

Re: Unlimited Data Plan and Personal Hotspot possible?

44 of 126 (9,918 Views)
0
(0)
  • Rate this reply
View profile
May 26, 2014 8:07:22 PM
0
(0)
ACE - Master

dontheman wrote:

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.


My wife & I were in the same boat as you, except my wife was also using about 5.5GB of data each month, so she was getting throttled during the last week or so of the month.  We made teh decision to switch to the 10GB Mobile Share plan.  With our cororate discount we are paying about $117-118/month for the 2 iPhones.  My wife still uses about 5.5-6GB permonth, but she is no longer throttled, and since I seldom use more than 2GB in a month we have still never gone over 7GB total usage in a single month.

 

Somone did comment about the prices when you upgrade your phones.  You should be aware, that on the Mobile Share plans, you will be getting a discount if your current contract phones had the contracts started prior to 02/01/2014.  When you decide to upgrade to a new phone, if you go with a contract subsidized phone, you will pay $25/month more for each upgraded phone on your account.  If you choose not to go with a contract subsidized phone (purchase full price from AT&T, or another vendor, or purchase using an AT&T NEXT program) you will keep that $25/phone discount.  When you look at the AT&T contract subsidies, they are $450 or less per phone, so the $25/month can save you more money over the 2 year period, but you will have to pay the full price ($650 for a 16GB iPhone vs the $200 subsidized price) for your new phones.  Paying the full price will save you about $150 over the 24 month period, but it is a shock to see that much money go out for a new phone.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

dontheman wrote:

Both my wife and I have been with ATT quite a while with grandfathered unlimited plans.  We almost never go over 2 gb data on either phone.  It would appear, as mentioned here, that we could go on a family share plan, unilmited text and phone, 10 gb data for about 130 a month as opposed to the combine total of about 185 that we are currently paying for our separate plans.  We would gain the ability to use each phone as a personal hot spot from time to time.  Having this option in the car allowing us to use a WIFI iPad from time to time would be a benefit.  Hard to give up the thought of both those phones on unlimited but it seems to make sense.  Any feed back is appreciated.


My wife & I were in the same boat as you, except my wife was also using about 5.5GB of data each month, so she was getting throttled during the last week or so of the month.  We made teh decision to switch to the 10GB Mobile Share plan.  With our cororate discount we are paying about $117-118/month for the 2 iPhones.  My wife still uses about 5.5-6GB permonth, but she is no longer throttled, and since I seldom use more than 2GB in a month we have still never gone over 7GB total usage in a single month.

 

Somone did comment about the prices when you upgrade your phones.  You should be aware, that on the Mobile Share plans, you will be getting a discount if your current contract phones had the contracts started prior to 02/01/2014.  When you decide to upgrade to a new phone, if you go with a contract subsidized phone, you will pay $25/month more for each upgraded phone on your account.  If you choose not to go with a contract subsidized phone (purchase full price from AT&T, or another vendor, or purchase using an AT&T NEXT program) you will keep that $25/phone discount.  When you look at the AT&T contract subsidies, they are $450 or less per phone, so the $25/month can save you more money over the 2 year period, but you will have to pay the full price ($650 for a 16GB iPhone vs the $200 subsidized price) for your new phones.  Paying the full price will save you about $150 over the 24 month period, but it is a shock to see that much money go out for a new phone.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unlimited Data Plan and Personal Hotspot possible?

45 of 126 (9,897 Views)
0
(0)
  • Rate this reply
View profile
Jun 4, 2014 9:12:11 PM
0
(0)
Contributor
News flash!!! Every wireless company has Asurion at the cost of 7 samolians to cover water damage... Duhhh, it insurance. And did everyone sudenly forget how insurance works? Monthly charge plus co-pay. Its works the same with any type of insurance. And whats this loyalty?? What are you adog looking for a bone. No.. Your a person paying for a service. At least i think you are. And ohhhh, wait i didnt see all that money you pay, WOW!! At&t is probobly still in business just cause of you, it probably isn't for the companies that pay $250,000 a month. I say go to sprint and enjoy unlimited everything. Cause they certainly wont throttle you, "wink wink". Im sure they apreciate your loyalty you dog!
News flash!!! Every wireless company has Asurion at the cost of 7 samolians to cover water damage... Duhhh, it insurance. And did everyone sudenly forget how insurance works? Monthly charge plus co-pay. Its works the same with any type of insurance. And whats this loyalty?? What are you adog looking for a bone. No.. Your a person paying for a service. At least i think you are. And ohhhh, wait i didnt see all that money you pay, WOW!! At&t is probobly still in business just cause of you, it probably isn't for the companies that pay $250,000 a month. I say go to sprint and enjoy unlimited everything. Cause they certainly wont throttle you, "wink wink". Im sure they apreciate your loyalty you dog!

Re: Unlimited Data Plan and Personal Hotspot possible?

46 of 126 (9,682 Views)
0
(0)
  • Rate this reply
View profile
Jun 5, 2014 5:00:18 PM
0
(0)
Employee

I don't anticipate that staying that way for long. There's a reason Sprint is having financial difficulty.


I remember a few months ago, Sprint was going to be bought by japanese investors. I think that fell through, but instead of that, there's the merger with Tmobile.

 

I wonder if Sprint will have to adopt Tmobiles 2.5gb throttling.

-Alex

I don't anticipate that staying that way for long. There's a reason Sprint is having financial difficulty.


I remember a few months ago, Sprint was going to be bought by japanese investors. I think that fell through, but instead of that, there's the merger with Tmobile.

 

I wonder if Sprint will have to adopt Tmobiles 2.5gb throttling.

-Alex

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unlimited Data Plan and Personal Hotspot possible?

47 of 126 (9,644 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2014 4:11:21 PM
0
(0)
Tutor

Hey aguywhoknows!

I was able to use a potable hot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 

Hey aguywhoknows!

I was able to use a potable hot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 

Re: Unlimited Data Plan and Personal Hotspot possible?

48 of 126 (9,035 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2014 4:11:44 PM
0
(0)
Tutor

Hey aguywhoknows!

I was able to use a potable hotspot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 

Hey aguywhoknows!

I was able to use a potable hotspot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 

Re: Unlimited Data Plan and Personal Hotspot possible?

49 of 126 (9,035 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2014 4:12:29 PM
0
(0)
Tutor

aGuyWhoKnows wrote:
Just like the old old old nation plans that gave unlimited calling in the same area codes but had long distance to other area codes the plans have certain restrictions. Unlimited data plans never included Tethering, furthermore can you imagine the bandwidth and latency issues everyone without an unlimited plan (even those with unlimited and Tethering) would experience if everyone who had unlimited was constantly Tethering their computers and tablets and so on? Anyone with an unlimited plan is grandfathered on their plan AND their restrictions. Check your data usage and switch to mobile share if Tethering is that important, you probably would pay less and still have more than enough data.


Hey aguywhoknows!

I was able to use a potable hotspot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 


aGuyWhoKnows wrote:
Just like the old old old nation plans that gave unlimited calling in the same area codes but had long distance to other area codes the plans have certain restrictions. Unlimited data plans never included Tethering, furthermore can you imagine the bandwidth and latency issues everyone without an unlimited plan (even those with unlimited and Tethering) would experience if everyone who had unlimited was constantly Tethering their computers and tablets and so on? Anyone with an unlimited plan is grandfathered on their plan AND their restrictions. Check your data usage and switch to mobile share if Tethering is that important, you probably would pay less and still have more than enough data.


Hey aguywhoknows!

I was able to use a potable hotspot app with my unlimited data plan on my Samsung GS4 last Sept 2013. Apparently that option has been removed. 

So I guess you don't know all!!!!

 

Re: Unlimited Data Plan and Personal Hotspot possible?

50 of 126 (9,036 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2014 4:18:40 PM
0
(0)
Tutor

I was able to use a portable hotspot with my unlimited plan in Sept 2013. but not today!!! So yes they are trying to get everyone off of the unlimited data plans. So count on more restrictions to your limited unlimited plan.

ATT should be ashamed for treating there longtime customers this way!!!!!

I was able to use a portable hotspot with my unlimited plan in Sept 2013. but not today!!! So yes they are trying to get everyone off of the unlimited data plans. So count on more restrictions to your limited unlimited plan.

ATT should be ashamed for treating there longtime customers this way!!!!!

Re: Unlimited Data Plan and Personal Hotspot possible?

51 of 126 (9,036 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2014 4:19:43 PM
0
(0)
Tutor

Hey ATT, problem not solved!!!!

Hey ATT, problem not solved!!!!

Re: Unlimited Data Plan and Personal Hotspot possible?

52 of 126 (9,036 Views)
0
(0)
  • Rate this reply
View profile
Jul 4, 2014 10:54:40 AM
0
(0)
Employee
Edited by loganic on Jul 4, 2014 at 11:09:32 AM

AT&T is not allowing tethering with data unlimited. It's a choice, not an accidentaly problem.

Your T&C do not allow for using tethering without an appopriate plan.

Continued use of the tethering app may lead you to lose your unlimited and be switched to a plan that does have tethering included

-Alex

 

Edit : There's a whole series of people complaining about that

AT&T is not allowing tethering with data unlimited. It's a choice, not an accidentaly problem.

Your T&C do not allow for using tethering without an appopriate plan.

Continued use of the tethering app may lead you to lose your unlimited and be switched to a plan that does have tethering included

-Alex

 

Edit : There's a whole series of people complaining about that

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]
53 of 126 (9,003 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2014 2:48:44 PM
0
(0)
Voyager

why not make it available for grandfathered UNLIMITED plans? wouldn't that be customer centric? and sensible as those customers have UNLIMITED plans that can benefit from the Hotspot. Why should we give up our UNLIMITED plan, why not make it part of the UNLIMITED package? Another reason why UNLIMITED is LIMITED. 

why not make it available for grandfathered UNLIMITED plans? wouldn't that be customer centric? and sensible as those customers have UNLIMITED plans that can benefit from the Hotspot. Why should we give up our UNLIMITED plan, why not make it part of the UNLIMITED package? Another reason why UNLIMITED is LIMITED. 

Re: Unlimited Data Plan and Personal Hotspot possible?

54 of 126 (7,320 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2014 2:50:51 PM
0
(0)
Voyager

AT&T = Comcast

AT&T = Comcast

Re: Unlimited Data Plan and Personal Hotspot possible?

55 of 126 (7,319 Views)
0
(0)
  • Rate this reply
View profile
May 5, 2015 2:44:23 PM
0
(0)
Contributor

It seems to be hit and miss.  There was a time our home wifi was interrupted for an extended time.  My wife works from home and telecommutes so having it down while AT&T fumbled around and sent out multiple routers, and then semi-incompetent technicians was really not an option.  I do have the  unlimited plan and my son downloaded and set up my phone as a hotspot.  This worked fine (actually, at times BETTER that the wireless) while they were trying and failing to find the issue with our wifi.  Turns out some incompetent person installing another service at the distrubution box somehow  disconnected ours.  Almost 2 weeks.

 

Now, if I try to use the same app to activate hotspot, I get the same message everyone else gets, about calling 611 or going to att.com/mywireless. This was after one of their infamous software updates.  If they had ever got around to trying to charge me 'extra' for using it as hotspot while they were not meeting their contractual oblications with our wifi, I would have have my legal team involved the very next day. 

 

After being a very early adopter of the AT&T Cellular service, after decades of  use and very few issues (other than they always seem to be more than the others), this is my one dissatisfaction point.  We bought the absolute top line plan availalbe, and now they don't want to support it.  Once they 'sunset' unlimited, as someone said, we will move on to another carrier.  Customer Loyalty has no rewards in this arena these days....

It seems to be hit and miss.  There was a time our home wifi was interrupted for an extended time.  My wife works from home and telecommutes so having it down while AT&T fumbled around and sent out multiple routers, and then semi-incompetent technicians was really not an option.  I do have the  unlimited plan and my son downloaded and set up my phone as a hotspot.  This worked fine (actually, at times BETTER that the wireless) while they were trying and failing to find the issue with our wifi.  Turns out some incompetent person installing another service at the distrubution box somehow  disconnected ours.  Almost 2 weeks.

 

Now, if I try to use the same app to activate hotspot, I get the same message everyone else gets, about calling 611 or going to att.com/mywireless. This was after one of their infamous software updates.  If they had ever got around to trying to charge me 'extra' for using it as hotspot while they were not meeting their contractual oblications with our wifi, I would have have my legal team involved the very next day. 

 

After being a very early adopter of the AT&T Cellular service, after decades of  use and very few issues (other than they always seem to be more than the others), this is my one dissatisfaction point.  We bought the absolute top line plan availalbe, and now they don't want to support it.  Once they 'sunset' unlimited, as someone said, we will move on to another carrier.  Customer Loyalty has no rewards in this arena these days....

Re: Unlimited Data Plan and Personal Hotspot possible?

56 of 126 (6,182 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2015 10:08:21 PM
0
(0)
Contributor
Edited by hespetch on Jun 27, 2015 at 10:11:41 PM
I was recently told (while on the phone with a customer service rep) that the reason why tethering did not work with unlimited data was because of "technology" and that there would be a time in the not so distant future that tethering would be compatible with unlimited data. Now, either this person was completely misinformed or they were just trying to get me off the phone. Can someone please tell me why my unlimited data plan cannot use tethering at this point?
I was recently told (while on the phone with a customer service rep) that the reason why tethering did not work with unlimited data was because of "technology" and that there would be a time in the not so distant future that tethering would be compatible with unlimited data. Now, either this person was completely misinformed or they were just trying to get me off the phone. Can someone please tell me why my unlimited data plan cannot use tethering at this point?

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]
57 of 126 (5,373 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2015 10:36:02 PM
0
(0)
ACE - Expert
Tethering on unlimited data plans are not, nor will ever be allowed.
Your unlimited data plan is for the one device only and may not be shared with other devices.

The person you spoke to had no clue. It has nothing to do with a lack of technology and everything to do with a block on those accounts.

I have a paid data plan and tether often.
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
Tethering on unlimited data plans are not, nor will ever be allowed.
Your unlimited data plan is for the one device only and may not be shared with other devices.

The person you spoke to had no clue. It has nothing to do with a lack of technology and everything to do with a block on those accounts.

I have a paid data plan and tether often.
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unlimited Data Plan and Personal Hotspot possible?

58 of 126 (5,361 Views)
0
(0)
  • Rate this reply
View profile
Jul 20, 2015 6:00:14 PM
0
(0)
Voyager

Verizon currently still offers tethering to customers on unlimited data plans, as follows:

 

If the Verizon subscriber has a 3G device, tethering is $20 per month for 2GB and $20 for each additional 1GB, chargeable only in full 1GB increments.

 

If the Verizon subscriber has a 4G LTE device, unlimited tethering is $30 per month.

 

The Verizon subscriber can add or remove these features at will. A Verizon customer with grandfathered unlimited data who has previously never elected any tethering option can newly activate it at any time and will be charged accordingly. Some old Verizon plans with limited data involved a separate charge for the ability to use the mobile hotspot; for such plans there was only one common data limit shared between handset and mobile hotspot. All currently offered Verizon plans allow use of mobile hotspot feature at no additional charge; mobile hotspot usage and handset data will both consume the subscriber's data allowance.

 

AT&T has never made any option for tethering available to a customer with unlimited data. An AT&T customer with unlimited data was never able to pay extra to get any amount of mobile hotspot usage (limited or not). An AT&T customer with unlimited data desiring mobile hotspot must first switch to a currently offered limited data plan. Some previous AT&T plans with limited data had a mobile hotspot add-on available at an extra cost, and with data tracking and limit separate from the handset's data allowance. All currently offered AT&T plans include the mobile hotspot feature at no extra charge; use of this feature will count against your data allowance. There is only one data allowance for such plans, and handset usage and mobile hotspot usage both count against that common data limit.

Verizon currently still offers tethering to customers on unlimited data plans, as follows:

 

If the Verizon subscriber has a 3G device, tethering is $20 per month for 2GB and $20 for each additional 1GB, chargeable only in full 1GB increments.

 

If the Verizon subscriber has a 4G LTE device, unlimited tethering is $30 per month.

 

The Verizon subscriber can add or remove these features at will. A Verizon customer with grandfathered unlimited data who has previously never elected any tethering option can newly activate it at any time and will be charged accordingly. Some old Verizon plans with limited data involved a separate charge for the ability to use the mobile hotspot; for such plans there was only one common data limit shared between handset and mobile hotspot. All currently offered Verizon plans allow use of mobile hotspot feature at no additional charge; mobile hotspot usage and handset data will both consume the subscriber's data allowance.

 

AT&T has never made any option for tethering available to a customer with unlimited data. An AT&T customer with unlimited data was never able to pay extra to get any amount of mobile hotspot usage (limited or not). An AT&T customer with unlimited data desiring mobile hotspot must first switch to a currently offered limited data plan. Some previous AT&T plans with limited data had a mobile hotspot add-on available at an extra cost, and with data tracking and limit separate from the handset's data allowance. All currently offered AT&T plans include the mobile hotspot feature at no extra charge; use of this feature will count against your data allowance. There is only one data allowance for such plans, and handset usage and mobile hotspot usage both count against that common data limit.

Re: Unlimited Data Plan and Personal Hotspot possible?

59 of 126 (4,948 Views)
0
(0)
  • Rate this reply
View profile
Aug 11, 2015 7:45:33 PM
0
(0)
Contributor
It should be an easy fix for them. They should offer 5 gigs of tethering a month at regular speed and then slow it down after that is utilized. It's an easy fix to satisfy the customers that have been with them since the unlimited plan was an option.
It should be an easy fix for them. They should offer 5 gigs of tethering a month at regular speed and then slow it down after that is utilized. It's an easy fix to satisfy the customers that have been with them since the unlimited plan was an option.

Re: Unlimited Data Plan and Personal Hotspot possible?

60 of 126 (4,572 Views)
Share this post
Share this post