Right there with you. Being a loyal customer seems completely lost here. to boot, I am a retiree and they have such automated "safeguards" to drop any deviation they view it as some attempt at fraud. No, i am not defrauding the company, I actually bought something more, which was once billed together home phone and cell phone. Not any more. Autompay discontinued and they say you are lat paying. How does one be late paying on auto pay? They will manage to do that even when I did not ask for auto lay to stop. That was internal policy, not me. So they manage to mess it up even more because of internal policies, such as "you need to adapt to us" although your bill was always paid in full. Well then they saw my address is a PO Box and assumed I was up to no good. Well, I want my bills and mail in a safe place, safer than the road where people are. Hello. How many competitors are available? Methinks ATT might need to rethink their internal policies and adapt to comsimers caught on video reqchingin to get information to steal identitis.
AT &T has had my business in good status through ALL its incarnations. The first time they knocked me off the cheap plan by changin their signal. No longer provide that opd signal, you must upgrade to our plan, our processes. Including being billed double and more. I do appreciate those competitors to keep the huge telecoms honest. When ATT sees customers flocking away they may act. consumers are their bread and butter. They need to offer something people demand & stop trying to coerce us off the thing we paid dearly for when it first came out. I get no discount for that as a retiree and paid $30.00 for years and years, but they do mot see it that way. They view it as though they are blessing me with their data, which they viw as me gobbling it up.
I recently got a Verizon wifi device and the data is outrageously expensive and gone in no time. ATT does have it, but the cost is probitive.
I want data, paid for data and they will not allow me to use what I paid for and never came close to using one gig a monthh most of the time.
Currently, i am at my 85 year old mother's fir extended stay for health issues. She has no internet and watches game show. I need something more and would buy data at a reasoble price as needed. I cannot see a no contract a la carte menu for using a laptop tethered to my cell phone for reasonanle and fills my needs.
How sad that the lack of bandwidth and the ability to provide for the demand is met with "you must buy what we sell" and be glad we let you keep what you bought.
Venting here, but after all these years of paying for unused data, I get the feeling that there will be. Day of reckoning, like long distance now included and we have options. Just a suggestion to ATT, get more plans and sell what we want. Do not focus on your internal red tape and attempts to coerce consumers. Offer what people want and you will get more customers.
