Unlimited Data Plan and Personal Hotspot possible?

Unlimited Data Plan and Personal Hotspot possible?

Hello all,

 

I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. 

 

Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.

 

Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.

 

Appreciated.

Message 1 of 133 (370,009 Views)
Professor

Re: Unlimited Data Plan and Personal Hotspot possible?

No, they cannot be combined. Tethering was never an option with the unlimited plan, it was always an extra charge.

Message 2 of 133 (364,239 Views)
Highlighted
ACE - Master

Re: Unlimited Data Plan and Personal Hotspot possible?


Max69 wrote:

No, they cannot be combined. Tethering was never an option with the unlimited plan, it was always an extra charge.


Also, the rep gave you bad info as the $25/2GB plan is no longer offered and did not include personal hotspot anyway. The only individual data plan that includes tethering/ hotspot is the $50/5 GB plan. All of the mobile share plans include tethering/ hotspot. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 133 (364,201 Views)
Contributor

Re: Unlimited Data Plan and Personal Hotspot possible?

Hello Max,

 

I have AT&T prepaid $50 unlimited Data,Text,Call plan. I have unlocked iphone4 purchased from Apple. I want to use data plan on my iphone. I can use wifi but don't know the settings to set up data plan.

Message 4 of 133 (360,963 Views)
ACE - Master

Re: Unlimited Data Plan and Personal Hotspot possible?


kapsgoel wrote:

Hello Max,

 

I have AT&T prepaid $50 unlimited Data,Text,Call plan. I have unlocked iphone4 purchased from Apple. I want to use data plan on my iphone. I can use wifi but don't know the settings to set up data plan.


The iPhone is not supported on pre-paid and based on what others have posted, if it has iOS 6, no one has been able to get data to work. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 133 (360,904 Views)
Contributor

Re: Unlimited Data Plan and Personal Hotspot possible?

Just extra info for all the customers out there trying to get a mobile hotspot and share their data. You CANNOT get mobile hotspot, or turn your laptop into one, or device, for that matter unlesee your running windows 7 or xp ! They even exchanged my usb laptop device after complainig on the phone to multiple people that I was sold a device that was fraudulently advertised to run with the system I had. And the new BEAM still doesnt run mobile hotspot unless you run mindows 7 ! windows 8 might as well take back device and buy mobile hotspot device primarily., before you get sucked into their 2 year agreement contact like I did. I am so upset I pay 50 $/mnth for 5gb a month without wifi and hotspot feature they advertise ! Any suggestions please advise. Another exchange perhapes? Maybe return ? They refused returning it.

Message 6 of 133 (360,496 Views)
Contributor

Re: Unlimited Data Plan and Personal Hotspot possible?

I have unlimited everything and I want personal hotspot to be set up on my iPhone 4S . Is there an extra charge and if not how do I get it set up?
Message 7 of 133 (359,757 Views)
Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


Nino1995 wrote:
I have unlimited everything and I want personal hotspot to be set up on my iPhone 4S . Is there an extra charge and if not how do I get it set up?

hotspot s not available on the discontinued unlimited data plan and has never been available on it. If you want the hotspot capabilities you will either need to change to the new mobile share plan or the 5GB tiered plan

Message 8 of 133 (359,746 Views)
Teacher

Re: Unlimited Data Plan and Personal Hotspot possible?

This is what I have been dealing with and am frustrated that I would have to loose unlimted to gain access to hotspot. When I got my unlimited there was no such thing as hotspot or tethering with the phone. I beleive I should have access to the new capabilities as a loyal customer who continues to pay rather than getting more fees added. 

People with unlimted should send messages to corporate we have been grandfathered in so should we not get some benefit for our loyalty? Come on AT&T treat us better than this.

Message 9 of 133 (347,373 Views)
Expert

Re: Unlimited Data Plan and Personal Hotspot possible?


Fjf3msw wrote:

This is what I have been dealing with and am frustrated that I would have to loose unlimted to gain access to hotspot. When I got my unlimited there was no such thing as hotspot or tethering with the phone. I beleive I should have access to the new capabilities as a loyal customer who continues to pay rather than getting more fees added. 

People with unlimted should send messages to corporate we have been grandfathered in so should we not get some benefit for our loyalty? Come on AT&T treat us better than this.


actually there was, it was an additional charge feature even with the then active unlimited data plan. The plan is discontinued, if you want new features you need to switch data plans to one that supports the features that you want. They really need to sunset the unlimited plan once and for all like verizon did

Message 10 of 133 (347,318 Views)
Teacher

Re: Unlimited Data Plan and Personal Hotspot possible?

I have "unlimited" with no tethering also.

 

The unlimited is rather misleading in that my iPhone 5 is effectively unusable for data past 3 gigabytes with the throttling policy in place.

 

So AT&T will probably win and force me into a $20 more expensive data plan, but at least the device will be usable above 3 gigabytes. Hotspot could be fun, also.

 

Thank goodness I own some T and may perversely benefit from their increaased income. Smiley Mad

Message 11 of 133 (335,002 Views)
ACE - Master

Re: Unlimited Data Plan and Personal Hotspot possible?


vrv2764 wrote:

I have "unlimited" with no tethering also.

 

The unlimited is rather misleading in that my iPhone 5 is effectively unusable for data past 3 gigabytes with the throttling policy in place.

 

So AT&T will probably win and force me into a $20 more expensive data plan, but at least the device will be usable above 3 gigabytes. Hotspot could be fun, also.

 

Thank goodness I own some T and may perversely benefit from their increaased income. Smiley Mad


Do you not have LTE service where you live? Throttling does not kick in until 5GB on LTE, so you might just want to hold out on dumping your unlimited if LTE service is iminent in your area.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 133 (334,971 Views)
Teacher

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]

Yes we have LTE here. Come to think of it, Last I went over 3 gb may have been on my iPhone 4...

 

I will put it to the test - and thank you for the info! Smiley Happy

Message 13 of 133 (334,965 Views)
Teacher

Re: Unlimited Data Plan and Personal Hotspot possible?

This is not an acceptable solution.  It is an insult to long term ATT subscribers.  I have paid in excess of $50,000 for service to ATT over the last 10 years for myself and my family, and now they want to nickel and dime me for a hotspot.  Owning shares in T does not make me feel any better about this situation.  It's time to switch to Verizon or some other service.

Message 14 of 133 (325,002 Views)
Teacher

Re: Unlimited Data Plan and Personal Hotspot possible?

[ Edited ]

I hear ya. I just dropped AT&T DSL service that I signed up for in 1994 IIRC. Also dropped my AT&T land line that I had since I first moved out if my parents house three+ decades ago, and switched to some sort of cable phone connection.

As soon as the iPhone 5 contract is up it will be time to switch cell carriers from Cingular who I've been with since forever.

Message 15 of 133 (324,985 Views)
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