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kriscan's profile

Contributor

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2 Messages

Sunday, October 16th, 2016 3:49 AM

Unable to send and receive text messages after porting a landline number to AT&T Wireless

I have ported a landline number to AT&T Wireless a month ago. Since the day porting was complete, I was not able to send or receive text messages from any wireless carriers other than from AT&T. I have called AT&T customer service and went to retail store, they chaned the SIM but nothing worked. This is really frustrating. Does anyone had similar issues?

Community Support

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230.7K Messages

7 years ago

Hello @kriscan,

 

We understand how important staying connected is, and know that for the past couple of years text messages have played an important part in that. We can resolve your issue and have you typing away and sending emojis in no time!

 

There are times where the port-in process is completed in stages and certain functionality may take longer to be functional on your AT&T device.

 

You can check the status of your number transfer online using our Number Transfer/Port Status tool. You can also read up more on the number transfer process directly from our website.

 

You can also perform basic picture messaging troubleshooting (SMS) by going to our online Troubleshoot & Resolve tool. You will then have to select “Messaging” under “Select a Service-Related Issue”. You may have to change your device type in the upper left corner for best results.

 

Let us know it goes

 

Demetria, AT&T Community Specialist

Contributor

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2 Messages

7 years ago

Hi,

 

The status of number port is showing as "Complete" since over a month. I have also followed the torubleshooting and still I am not able to send or receives messages from any wireless carriers other than from AT&T.

Community Support

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230.7K Messages

7 years ago

@kriscan

 

I’m sorry to hear that you’re still having issues sending SMS as this has become a staple of our everyday communication! I’ll be more than happy to look in to this further with you to see where exactly the error is occurring!

 

To proceed, I’ll be needing some account specific information. I’ll be sending you a private message so keep an eye on your inbox. When you receive it please respond with your contact information so that we may reach out to you and resolve this issue for you!

 

 

Anabel, AT&T Community Specialist

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