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Texting from abroad not working

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Texting from abroad not working

I bought the global text plan and was able to text to US from South Korea with no problem. Now I'm in Uzbekistan and texts are not going through. Is there a code or sequence of numbers I need to dial to get text sent?

Thanks
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Message 1 of 5
Community Manager

Re: Texting from abroad not working

 

Hello @Sprout66 

 

Global messaging should work in Uzbekistan, are you able to use other phone functions? Try restarting your phone by removing the battery (if possible), or do a reset. Try adding +1 in front of the phone number if you're texting a US number, or just dial normally for local numbers. If you're still having issues, call our international support line @ 1-916-843-4685

 

Thank you,

Dmitriy


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Message 2 of 5
Contributor

Thanks. Restarting the phone worked. I was unable to send...

Thanks. Restarting the phone worked. I was unable to send text while in Samarkand, but it worked in all other cities in Uzbekistan. Not sure why Samarkand had issues.
Message 3 of 5
Contributor

Also, FaceTime did not work at all in Uzbekistan, but I b...

Also, FaceTime did not work at all in Uzbekistan, but I believe that was due to government filtering rather than connectivity issue. FaceTime worked in South Korea.
Message 4 of 5
Community Manager

Re: Thanks. Restarting the phone worked. I was unable to send...

 

Awesome! Thank you for letting us know.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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