Explore & discover

Helpful Links

Text not being received but calls are


Text not being received but calls are

My son-in-law is not receiving any of my texts but when I call he does receive those.    He has an iPhone, I have an android.

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎07-19-2019 10:00 AM

Re: Text not being received but calls are

Hi @Dp0418!


We can help you with your text messages!


First, make sure that you are not sending texts through a group chat because Android devices are not compatible with the iPhone's texting apps when it comes to group messages.


If that doesn't work, you might be able to find a solution by using our Troubleshoot & Resolve Tool. Just click the link, select your device, and then select Messaging under the Service/Network Issues section.


Let us know if this helps!


Cameron, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Answers to messaging questions. View Text Message Help!
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support