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Text msgs from att

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Text msgs from att

How do I get AT&T to stop sending me text messages

I’ve contacted them several times asking to stop and they tell me I won’t get anymore and they just keep on coming

I block one number and they send them thru another number

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Message 1 of 4
Administrator

Re: Text msgs from att

Hello @Phillyfred12.

 

We can help! You can opt out of marketing messages by logging into your account:

  1. Go to Profile > Communication preferences
  2. If you have multiple accounts, select wireless from the drop-down at the top.
  3. In the Privacy options section, select Marketing preferences.
  4. Update and save your marketing profile preferences.

Thanks for reaching out.

 

Dawn, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Text msgs from att

It’s not the marketing texts. It’s the payment reminders (at least two a month) which I don’t need because they are automatically taken from my account. Then the thank you for your payment text , then the congratulations you just saved $5 by having auto pay . I get 3-4 of these a month. Why ???
I like to keep my text income to texts that are important to me and these are senseless and annoying. Various phone calls I have had with AT&T, employees have promised I would no longer get these texts. And they still come. Just loose my number like you have lost all my requests for stoppage.
Fred

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Message 3 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-22-2018 9:09 AM

Re: Re: Text msgs from att

Hello @Phillyfred12,


We've got you covered! In order to modify the notifications you're receiving, we ask that you first log into your myAT&T account. From there, you will want to navigate to Profile > Billing & Payment options > Billing & payment notices. There, you can change your billing notifications. Please let us know if this works, or if you need anything else!


Collin, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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